Customer reviews from geappliances.com
GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Average customer rating
4.1
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
95
4 Stars
13
3 Stars
12
2 Stars
7
1 Star
18
74%of customers recommend this product.
(
101 out of
136)
Customer Reviews for GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Customer Rating
1
Poor Product Poorly Made
on December 11, 2021
Posted by: Bettie Howard
from Harlem, GA
This the 2nd GE Washer of I have purchased since 2012. This last one I purchased 2018 and it has been a headache. I replaced all of my applicances to GE (dishwasher, dryer, microwave and refrigerator based on perceived quality. This washer lasted exactly 3 years. Now the drum is busted. In addition to that when that happen, I had clothing stuck in the washer for 10 days before I could get in opened. I do not recommend GE products especially the washing machines. A washer should last more than 3 years.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, December 16, 2021
Hey there, and thanks for letting us know about this issue. We truly hate to hear you’ve had trouble with the drum of your washer; we know that must have caused concern, especially when the appliance is only three years old and your clothes got stuck. This isn’t the positive ownership experience we want you to have, and we’d like to help.
As you’re having an issue with the drum, we recommend contacting our Service Department at 1-800-432-2737 or setting up an appointment online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be able to properly diagnose and repair your washer. If it might be helpful and/or you’re having any other issues with the unit, we also have a troubleshooting section in the manual on page 26: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf .
We truly appreciate you as a long term GE consumer with multiple appliances, and hope you are able to resolve this issue soon so you can get back to enjoying your washer. We will strive to earn back your faith in our brand going forward, and the Design team will be informed of the trouble you’ve had for review and development. If you have any other inquiries or concerns, we are happy to assist any time. -Sarah@GEA
As you’re having an issue with the drum, we recommend contacting our Service Department at 1-800-432-2737 or setting up an appointment online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be able to properly diagnose and repair your washer. If it might be helpful and/or you’re having any other issues with the unit, we also have a troubleshooting section in the manual on page 26: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf .
We truly appreciate you as a long term GE consumer with multiple appliances, and hope you are able to resolve this issue soon so you can get back to enjoying your washer. We will strive to earn back your faith in our brand going forward, and the Design team will be informed of the trouble you’ve had for review and development. If you have any other inquiries or concerns, we are happy to assist any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Buy Maytag
on May 23, 2022
Posted by: Joanna01
from Crestwood, KY
This washer failed in less than 3yrs of use. It caused water damage to my home. GE did nothing to honor any warranty, or investigate the cause. Stay Away.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, May 24, 2022
Oh no!
We're extremely sorry to hear about this awful situation and definitely understand your anger. This is definitely not the GE experience we want for you. We do see that you've been in contact with an agent and recommend to continue to work with them to reach a reasonable conclusion. All the best. Mike@GEA
We're extremely sorry to hear about this awful situation and definitely understand your anger. This is definitely not the GE experience we want for you. We do see that you've been in contact with an agent and recommend to continue to work with them to reach a reasonable conclusion. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
No power no lights
on August 14, 2022
Posted by: Xterm1
from Jacksonville
Second GE front loader,
first one lasted from 2008 to 2017, 11 years with 2-3 loads everyday day
Second one lasted less than 5 years 9-2017 to 8-2022; 1 load every 2 days
Ran the tub clean cycle, per monthly maintenance, Then next day No power no lights.
Dead expensive washer very Disappointing, half the life and very low usage
first one lasted from 2008 to 2017, 11 years with 2-3 loads everyday day
Second one lasted less than 5 years 9-2017 to 8-2022; 1 load every 2 days
Ran the tub clean cycle, per monthly maintenance, Then next day No power no lights.
Dead expensive washer very Disappointing, half the life and very low usage
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Great but did not last!
on October 9, 2022
Posted by: Manos56
from NY
I have had this model for 5 years with good washing results. Usage would normally be around 3 loads per week. And on the 5th year exactly, without any warning sign or strange noise... it just stopped working. No belt... motor is used to rotate the drum. 2 hrs of work, 3 parts to be delivered in a month, and a total cost to which you buy a new appliance. I was so disappointed that I lost my faith in this company. Will my next GE washer last longer??
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
2
Response from geappliances.comBy Don@GEA, GE_Appliances, October 12, 2022
Hi there. While we are happy to see that your washer was able to provide good results for you, we’re also very sorry to hear that the unit is not working as expected. This is not ideal, and we completely understand your disappointment.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding this unit. Please know that we are always available for support on social media. Best regards. – Don@GEA
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding this unit. Please know that we are always available for support on social media. Best regards. – Don@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Parts no longer available
on October 13, 2022
Posted by: Dirty Business
from West Palm Beach
We’ve been informed after a month of back and forth that the parts required to fix our machine that is less than 3 years old and allegedly top of the line is no longer available. This far, no alternatives have been offered.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 14, 2022
Hello - while we're happy to see that you rated this unit high on appearance and features, we're very sorry to hear that you've had to experience this situation with the parts for your washer not being available. We know this is very inconvenient, and we completely understand any frustration this may have caused.
We contacted you via email to learn more about this situation. Please keep an eye out for this email and respond at your earliest convenience.
We hope to hear from you soon.
Take care.
Pablo@GEA
We contacted you via email to learn more about this situation. Please keep an eye out for this email and respond at your earliest convenience.
We hope to hear from you soon.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money
on October 11, 2023
Posted by: DKman
from New York
5 years of light use. An expensive machine; the spin cycle not functioning correctly. It keeps resetting in the final minutes of the spin cycle to repeat endlessly. Also, it sounds like bearings are about to shoot out of the machine at any moment! Very disappointed!!
Otherwise, I will say, it's a pretty ruby-red machine.
Otherwise, I will say, it's a pretty ruby-red machine.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEAppliances, October 12, 2023
Hello,
Thank you for reaching out and sharing your feedback on your washer. We are really sorry to hear that your washer pauses during spin cycle.
If your washer does not spin properly we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16243
Washers can make a lot of sounds during operation, and we know it can be concerning if a certain sound is louder than expected. We recommend taking a look at the article below for some of the normal sound you may hear.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17815
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
Thank you for reaching out and sharing your feedback on your washer. We are really sorry to hear that your washer pauses during spin cycle.
If your washer does not spin properly we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16243
Washers can make a lot of sounds during operation, and we know it can be concerning if a certain sound is louder than expected. We recommend taking a look at the article below for some of the normal sound you may hear.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17815
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after 4 years of use
on October 18, 2023
Posted by: Jake90vt
from TX
Died after 4 years of use, washers and dryers should last longer!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian@GEAppliances, GE_Appliances, October 18, 2023
Greetings! We appreciate you taking the time to provide us with your valuable feedback. We are so sorry to hear that your washer is no longer operating after only 4 years of use. This is not the consumer experience that we strive for, and we are deeply apologetic.
While we understand your disappointment, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance, even an approximate age. There are many variables involved, such as frequency of use, type of use, location of appliance, care, and maintenance. We encourage you to schedule service with one of our certified technicians to get your unit properly diagnosed to see if any repairs can be made to save the washer.
Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
While we understand your disappointment, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance, even an approximate age. There are many variables involved, such as frequency of use, type of use, location of appliance, care, and maintenance. We encourage you to schedule service with one of our certified technicians to get your unit properly diagnosed to see if any repairs can be made to save the washer.
Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on May 6, 2024
Posted by: Nate1978
from Clear lake iowa
I've had this for 7 or 8 years now and have had no issues with it at all.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Charlie, GE_Appliances, May 7, 2024
Thank you for taking the time to provide a review of your new washer We value and appreciate your feedback. We are thrilled to hear that the washer gets the job done efficiently, and that you are happy with the performance that it provides.
Written by a customer while visiting geappliances.com