Customer reviews from geappliances.com
GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Average customer rating
4.1
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
95
4 Stars
13
3 Stars
12
2 Stars
7
1 Star
17
75%of customers recommend this product.
(
101 out of
135)
Customer Reviews for GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Customer Rating
1
Horrible experience
on January 10, 2020
Posted by: gtge
I am on my second dead unit in just two years. The first died in 8 months and was replaced with a new machine. The second dies in 13 months, now waiting for parts and repair that I am sure will not fix the problem. This is a defective model. I have owned many GE appliances and this is the worst ever.
No, I would not recommend this to a friend.
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 13, 2020
Hello gtge - We apologize for your previous and current washer experience. If further assistance is needed, please email your details to eResponse.com and we'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your current washer. We're sorry for any inconvenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Lots of options!
on February 11, 2020
Posted by: Queenbee2020
from Virginia
To new to fully rate but this washer has everything you could desire! And Energy Effecient too.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
So many setting options. Super quiet.
on February 11, 2020
Posted by: Karen621
from Lowell, MI
I have never had a washer that I have been so happy with. I select the soil option, the temperature and the spin speed. Add the detergent, press Start knowing the clothes will be super clean when finished. It is really quiet also.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
savings on energy and detergent both!
on February 25, 2020
Posted by: tacky
from west fargo nd
love all the energy saving features, plus use little detergent and clothes are cleaner then I've ever had. which saves even more cash.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect for us
on February 9, 2021
Posted by: Tbew
from Tampa,Fl
I am finding things to wash daily , actually love using this washer! It sings when cycle is completed.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fuet
on May 27, 2021
Posted by: Shavkat
from Ijamsville, MD
Good product. I like this appliance. Fast, good , silence and nice appearance
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Drum bearing issues after only 3 years
on July 8, 2021
Posted by: pelle1
from atlanta
expect much better longevity w/ this costly front losing washer. total bummer. the 10 yer warranty misleading as it only covers the motor.
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 9, 2021
Hello - We are sorry to hear you of your washer issues. We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. We apologize for any inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Product Poorly Made
on December 11, 2021
Posted by: Bettie Howard
from Harlem, GA
This the 2nd GE Washer of I have purchased since 2012. This last one I purchased 2018 and it has been a headache. I replaced all of my applicances to GE (dishwasher, dryer, microwave and refrigerator based on perceived quality. This washer lasted exactly 3 years. Now the drum is busted. In addition to that when that happen, I had clothing stuck in the washer for 10 days before I could get in opened. I do not recommend GE products especially the washing machines. A washer should last more than 3 years.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, December 16, 2021
Hey there, and thanks for letting us know about this issue. We truly hate to hear you’ve had trouble with the drum of your washer; we know that must have caused concern, especially when the appliance is only three years old and your clothes got stuck. This isn’t the positive ownership experience we want you to have, and we’d like to help.
As you’re having an issue with the drum, we recommend contacting our Service Department at 1-800-432-2737 or setting up an appointment online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be able to properly diagnose and repair your washer. If it might be helpful and/or you’re having any other issues with the unit, we also have a troubleshooting section in the manual on page 26: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf .
We truly appreciate you as a long term GE consumer with multiple appliances, and hope you are able to resolve this issue soon so you can get back to enjoying your washer. We will strive to earn back your faith in our brand going forward, and the Design team will be informed of the trouble you’ve had for review and development. If you have any other inquiries or concerns, we are happy to assist any time. -Sarah@GEA
As you’re having an issue with the drum, we recommend contacting our Service Department at 1-800-432-2737 or setting up an appointment online at https://www.geappliances.com/ge/service-and-support/service.htm . A technician would be able to properly diagnose and repair your washer. If it might be helpful and/or you’re having any other issues with the unit, we also have a troubleshooting section in the manual on page 26: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90518-2.pdf .
We truly appreciate you as a long term GE consumer with multiple appliances, and hope you are able to resolve this issue soon so you can get back to enjoying your washer. We will strive to earn back your faith in our brand going forward, and the Design team will be informed of the trouble you’ve had for review and development. If you have any other inquiries or concerns, we are happy to assist any time. -Sarah@GEA
Written by a customer while visiting geappliances.com