Customer reviews from timex.com
Timex - Ironman Essential 10 Wristwatch - Black
Average customer rating
2.8
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
8
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
10
42%of customers recommend this product.
(
10 out of
24)
Customer Reviews for Timex - Ironman Essential 10 Wristwatch - Black
Posted by: Hdusbdisndidbw
Gender:Male
Verified Purchase:Yes
The watch came to me broken. Went to put it on and the strap detached from the watch. Sent it back the next day.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, May 24, 2019
Hello Hdusbdisndidbw,
We thank you for your time in providing us your feedback!
We are devastated upon hearing your watch was delivered broken. We understand your disappointment, as we equally are that you had to experience such an issue. We would like to apologize sincerely for what happened. Our watches are thoroughly inspected before they leave our facility, and we take all the necessary precautions to ensure our watches are delivered in perfect working condition. We are surprised how this issue may have happened, and we will definitely investigate.
Thank you again for leaving a review. If you need immediate assistance, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST.
We thank you for your time in providing us your feedback!
We are devastated upon hearing your watch was delivered broken. We understand your disappointment, as we equally are that you had to experience such an issue. We would like to apologize sincerely for what happened. Our watches are thoroughly inspected before they leave our facility, and we take all the necessary precautions to ensure our watches are delivered in perfect working condition. We are surprised how this issue may have happened, and we will definitely investigate.
Thank you again for leaving a review. If you need immediate assistance, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST.
Written by a customer while visiting timex.com
Posted by: Anonymous
from Oakland, CA
Gender:Male
Verified Purchase:Yes
I like this watch. But the reason that I bought it was that the indiglo light function in my previous watch - the same model - failed after several years of use. It was not the battery.
My previous watch has an orange face, which I like. I've kept it because all of the other functions, chrono, timer, alarm, still work fine. But I do occasionally need the indiglo function.
My previous watch has an orange face, which I like. I've kept it because all of the other functions, chrono, timer, alarm, still work fine. But I do occasionally need the indiglo function.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Watch Failed in Water
on November 15, 2019
Posted by: Dave In Las Vegas
from Las Vegas
Gender:Male
I had the watch for just over a year. I swim laps for about 40 minutes once every two weeks. After one year, water started to seep inside of my watch. A few weeks later, it died. I understand product flaws happen, so am hopeful that TIMEX will stand behind their product and replace it even though the one-year warranty had recently expired.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service , November 19, 2019
Hello Dave,
Thank you for your review. We advise you to send your watch to our facility and we will be more than happy to fix that for you, For instructions refer to this link:
https://www.timex.com/productWarranty.html
If you need further assistance, you may contact our Customer Service team directly at 800-448-4639 or email at custserv@timex.com
Thank you for your review. We advise you to send your watch to our facility and we will be more than happy to fix that for you, For instructions refer to this link:
https://www.timex.com/productWarranty.html
If you need further assistance, you may contact our Customer Service team directly at 800-448-4639 or email at custserv@timex.com
Written by a customer while visiting timex.com
Posted by: Anonymous
from Salem, MA
Gender:Male
Verified Purchase:Yes
I've had many Timex Ironman watches. This is the first one to disappoint. The buttons are bigger so they get inadvertently pressed a lot. Also, I have to struggle to get the band off. It's REALLY difficult. Also, all my previous Ironman watches have had three alarms, which I made use of. This one seems to have only one.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service , January 8, 2020
Thank you for the review. We will consider your feedback for future watch releases.
Written by a customer while visiting timex.com
Posted by: steveg
from Joliet, Il
Gender:Male
Verified Purchase:Yes
excellent every day watch!! Quality and reliability.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: IronBen
from Hattiesburg, MS
Verified Purchase:Yes
The watch arrived and it was non-functioning. I assume the battery was dead.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service , January 10, 2020
We are sorry to hear about what happened. Each Timex is made to the highest standards. A member of our Customer Service team has reached out to you for further assistance.
Written by a customer while visiting timex.com
Customer Rating
5
Great looking digital watch
on April 2, 2020
Posted by: BCLwatchman10
from Daphne, Alabama
Gender:Male
This digital watch is great and comfy! It fits very well and is helpful for me to keep up with the time of the day everyday. It’s very handy as well for work, running, and daily errands, especially for me to have since I’m a watchman, haha. Great watch overall and great watch brand!!!
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
2
Great for a short time, not for forever
on April 15, 2020
Posted by: Anonymous
from North Carolina
Gender:Male
I have had 2 of these watches and absolutely love them, but am not sure they are designed to last. I lost the first one and my second one has started allowing water in. If I bring it in the shower or wash the dishes the screen clouds up with water where it is hard to read the numbers (see picture). After a few hours the screen will clear up, but you can still see water droplets around the edges. The indiglo has stopped working which I think is due to the water.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service , April 17, 2020
Thank you for your review. A member of our customer service team has reached out for assistance.
Written by a customer while visiting timex.com