Customer reviews from timex.com
Timex - Ironman Essential 10 Wristwatch - Black
Average customer rating
2.8
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
8
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
10
42%of customers recommend this product.
(
10 out of
24)
Customer Reviews for Timex - Ironman Essential 10 Wristwatch - Black
Customer Rating
1
Won't work in a triathlon
on August 27, 2018
Posted by: trifly
I bought this because the price was right and it is called Ironman. I wore it in 2 sprint triathlons and both times the screen went blank after a short 1/4 mile swim. Not able to use this for swimming.
Response from timex.comBy Timex Customer Service, Customer Service, August 28, 2018
Hello trifly,
Thank you for sharing your review!
We are truly sorry to hear of this negative experience especially that you've been using this watch during triathlons. We understand the frustration that a defective watch brings and we are also disappointed that we have let you down.
This came to us by surprise since this was designed to be able to withstand swimming, snorkeling or other similar activities without any problems. This watch also undergoes a strict process of quality inspection to ensure that it meets the high quality standard that we set for our watches.
We would like to win your support and trust back to our product. A member of our team has emailed you directly for assistance. We would be grateful if we will hear back from you.
You may also contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, for further assistance.
Thank you for sharing your review!
We are truly sorry to hear of this negative experience especially that you've been using this watch during triathlons. We understand the frustration that a defective watch brings and we are also disappointed that we have let you down.
This came to us by surprise since this was designed to be able to withstand swimming, snorkeling or other similar activities without any problems. This watch also undergoes a strict process of quality inspection to ensure that it meets the high quality standard that we set for our watches.
We would like to win your support and trust back to our product. A member of our team has emailed you directly for assistance. We would be grateful if we will hear back from you.
You may also contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, for further assistance.
Written by a customer while visiting timex.com
Posted by: Mikey17
from Arlington VA
Gender:Male
Verified Purchase:Yes
This watch is exactly what I was looking for. It provides the basic sports functions in a relatively compact and attractive format. Overall it is an excellent value.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
This watch design has durability issues
on July 8, 2018
Posted by: Spidey
from San Diego
Gender:Male
I prefer Timex sports watches, mostly worry free and great value. But I bought one of these, it stopped working within about 6 months. I bought a second one thinking it was just a fluke. This second one stopped working in a few months as well. I'm going to try one of the other Ironman styles and hopefully will have better luck.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, July 10, 2018
Hi Spidey!
We appreciate your time in providing us your feeback. We’re glad you love and prefer Timex sports watches! Our team is happy to hear your compliments on our sports watches as mostly worry free and of great value!
We apologize for your unpleasant experience with your watch and that it only worked for you in less than a year. It is not our usual standard and we regret that this happened.
We will check this with our Quality Specalist and have it investigated. We appreciate you bringing this to our attention.
If you like, you can send in your watch to us for a repair or replacement! Please call us at 1-800-448-4639 and we would be happy to assist you and provide you the repair details. You can also reach our Customer Service team thru email at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. we look forward ti hearing from you!
Written by a customer while visiting timex.com
Customer Rating
1
Not Waterproof, Defective Buttons
on June 8, 2018
Posted by: Father Time
from D.C.
Gender:Male
I don't dive, expose this to streams of that is pressurized water, or push buttons when the watch is wet, however, the buttons still get stuck and let small amounts of water in. This occurred in both of the identical watches I own, purchased a year apart.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, June 12, 2018
Hello Joseph!
Thank you for your time in leaving us with your feedback! We’re sorry to hear that the buttons on your watch got stuck which let small amounts of water in. Our watches are not water proof but they are water resistant. Your Timex Ironman watch is water resistant to 100 m which means it is suitable for recreational surfing, swimming, snorkeling and water sports but not suitable for diving.
This issue came as a surprise to us. Our watches go through what we call a “Leak Test” which checks the water resistance of the watch and ensures that the back case is tightly sealed. We will make sure to escalate this to our Quality Analyst for review and investigation.
We apologize for any inconvenience this may have caused you.
We would like to help you resolve this concern. We would be grateful if you can contact our Customer Service team thru email at custserv@timex.com or call us at 1-800-448-4639 and we would be happy to assist you with the repair or replacement of your watch! We are available Monday – Friday 3:00 a.m. to 6:00 p.m. CST. We look forward to hearing from you!
Thank you for your time in leaving us with your feedback! We’re sorry to hear that the buttons on your watch got stuck which let small amounts of water in. Our watches are not water proof but they are water resistant. Your Timex Ironman watch is water resistant to 100 m which means it is suitable for recreational surfing, swimming, snorkeling and water sports but not suitable for diving.
This issue came as a surprise to us. Our watches go through what we call a “Leak Test” which checks the water resistance of the watch and ensures that the back case is tightly sealed. We will make sure to escalate this to our Quality Analyst for review and investigation.
We apologize for any inconvenience this may have caused you.
We would like to help you resolve this concern. We would be grateful if you can contact our Customer Service team thru email at custserv@timex.com or call us at 1-800-448-4639 and we would be happy to assist you with the repair or replacement of your watch! We are available Monday – Friday 3:00 a.m. to 6:00 p.m. CST. We look forward to hearing from you!
Written by a customer while visiting timex.com
Customer Rating
1
More Like Biathlon
on July 11, 2018
Posted by: Outdoor Man
from Southern California
Gender:Male
This is the first Timex I've had that was Water Resistant but didn't work after it got wet. I wore while washing the car and it froze for a few hours before it worked again. Then I went swimming in a pool this past weekend and water got in it again and it hasn't worked since. How can you call it the Triathlon watch if you're not supposed to get it wet.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, July 13, 2018
Hi Mike!
Thank you for your time in providing us your review. Our inspiration for the Ironman Essential 10 Full Size watch is to provide our customers with a sports watch that can be used for sporting activities in land and on water.
Your watch is water resistant to 100 m which means it can be use for swimming and any similar activities. We’re sorry to hear your watch stopped working after it got wet. We’re usually known for the high quality of watches we produce, we apologize if we missed the mark here.
We hope you will give us the opportunity to investigate on this issue and find out what went wrong with the watch. To make things right, we have reached out to you thru your email and would be glad if we can hear back from you so we can help you resolve this issue with your watch.
Your feedback is valuable to us! We appreciate that you have brought this to our attention.
If you need help or have further questions, please feel free to contact our Customer Service team thru email at custserv@timex.com or you can also call us at 1-800-448-4639 and we would be happy to assist you! We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST
Thank you for your time in providing us your review. Our inspiration for the Ironman Essential 10 Full Size watch is to provide our customers with a sports watch that can be used for sporting activities in land and on water.
Your watch is water resistant to 100 m which means it can be use for swimming and any similar activities. We’re sorry to hear your watch stopped working after it got wet. We’re usually known for the high quality of watches we produce, we apologize if we missed the mark here.
We hope you will give us the opportunity to investigate on this issue and find out what went wrong with the watch. To make things right, we have reached out to you thru your email and would be glad if we can hear back from you so we can help you resolve this issue with your watch.
Your feedback is valuable to us! We appreciate that you have brought this to our attention.
If you need help or have further questions, please feel free to contact our Customer Service team thru email at custserv@timex.com or you can also call us at 1-800-448-4639 and we would be happy to assist you! We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST
Written by a customer while visiting timex.com
Customer Rating
2
Don’t wear this in the water!
on July 13, 2019
Posted by: Drmap
from NY
Gender:Male
Out of habit I’ve always taken my watch off before showering or swimming but I went swimming in a pool on vacation and kept it on. Mistake- full of condensation and doesn’t work.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, July 16, 2019
Hello Drmap,
Thank you for your feedback.
We are sincerely sorry to hear about the condensation issue with the watch. Our watches undergo strict quality control measures, including a leak test, before being shipped out, so your experience definitely comes as a surprise to us. Rest assured that our Quality control team has been made aware of this incident and that we will be re-assessing our stocks for this particular model.
We'd also like to help you get your watch working again. Your Timex watch is warrantied against manufacturing defects for a period of one year from the original purchase date, so if you'd like to, you can send in your watch for in-warranty repair service. For more information on how to send in your watch for servicing, kindly register and create an account with us at www.timex.com and visit our Watch Repair Shop section.
If you have questions, feel free to reach out to Customer Service team at 800-448-4639 or email us at custserv@timex.com for further assistance. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Thank you for your feedback.
We are sincerely sorry to hear about the condensation issue with the watch. Our watches undergo strict quality control measures, including a leak test, before being shipped out, so your experience definitely comes as a surprise to us. Rest assured that our Quality control team has been made aware of this incident and that we will be re-assessing our stocks for this particular model.
We'd also like to help you get your watch working again. Your Timex watch is warrantied against manufacturing defects for a period of one year from the original purchase date, so if you'd like to, you can send in your watch for in-warranty repair service. For more information on how to send in your watch for servicing, kindly register and create an account with us at www.timex.com and visit our Watch Repair Shop section.
If you have questions, feel free to reach out to Customer Service team at 800-448-4639 or email us at custserv@timex.com for further assistance. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Written by a customer while visiting timex.com
Customer Rating
1
WR 100M ????
on December 30, 2018
Posted by: Bmore Runner
from Baltimore, MD
Gender:Male
The Ironman Triathalon watch couldn’t handle hitting a beach ball around in the pool at the Y with an 8 year old
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, January 4, 2019
Hello Bmore Runner,
Thank you for sharing your feedback with us!
We are sorry to hear that you encountered issues with this watch. This watch is not necessarily water proof but it is resistant to water up to 100 meters and suitable for everyday use and water activities such as swimming (up to 100 m deep). Since you mentioned that the watch was used for light activities while swimming in a pool, we would like to take a look at it and investigate what happened. Our watches undergo strict quality control measures before being shipped out so we are quite surprised that something like this has happened. Rest assured that our Quality Control Team has already been alerted of this issue.
We want you to know that this is definitely not the impression we want you to have regarding our watches and we would like to win your support back. If you like, you can send in your watch to our service facility for over-all repair service. Please feel free to contact us through our email at custserv@timex.com or call us at 1-800-448-4639 and we would be happy to assist you and provide you the watch repair instructions! We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST.
Thank you for sharing your feedback with us!
We are sorry to hear that you encountered issues with this watch. This watch is not necessarily water proof but it is resistant to water up to 100 meters and suitable for everyday use and water activities such as swimming (up to 100 m deep). Since you mentioned that the watch was used for light activities while swimming in a pool, we would like to take a look at it and investigate what happened. Our watches undergo strict quality control measures before being shipped out so we are quite surprised that something like this has happened. Rest assured that our Quality Control Team has already been alerted of this issue.
We want you to know that this is definitely not the impression we want you to have regarding our watches and we would like to win your support back. If you like, you can send in your watch to our service facility for over-all repair service. Please feel free to contact us through our email at custserv@timex.com or call us at 1-800-448-4639 and we would be happy to assist you and provide you the watch repair instructions! We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST.
Written by a customer while visiting timex.com
Posted by: Savage
from Rutland Vermont
Gender:Male
Verified Purchase:Yes
Watch is full of condensation. Never had this problem with the last 15 Ironman I’ve purchased.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, May 29, 2018
Hello David!
We appreciate your time in leaving us with your feedback. First of all, I want to apologize for the experience you’ve had in receiving a defective watch . It’s not our usual standard and I understand how frustrating this must be. We will reach out to our development team regarding this concern so we can continue to provide you, our customers with the best quality of products expected from us.
We have reach out to you thru email to help you use your watch again. We look forward to hearing from you!
Please let us know if you need any assistance for your watch and we will be glad to assist you. You may contact our customer service team by email at custserv@timex.com. Or you can also call us at 1-800-448-4639. We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST.
We appreciate your time in leaving us with your feedback. First of all, I want to apologize for the experience you’ve had in receiving a defective watch . It’s not our usual standard and I understand how frustrating this must be. We will reach out to our development team regarding this concern so we can continue to provide you, our customers with the best quality of products expected from us.
We have reach out to you thru email to help you use your watch again. We look forward to hearing from you!
Please let us know if you need any assistance for your watch and we will be glad to assist you. You may contact our customer service team by email at custserv@timex.com. Or you can also call us at 1-800-448-4639. We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST.
Written by a customer while visiting timex.com