Customer reviews from timex.com
Timex - Expedition Field Chrono Wristwatch - Black
Average customer rating
3.7
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
27
4 Stars
7
3 Stars
4
2 Stars
2
1 Star
11
77%of customers recommend this product.
(
34 out of
44)
Customer Reviews for Timex - Expedition Field Chrono Wristwatch - Black
Customer Rating
5
Great watch at a great price.
on February 3, 2017
Posted by: moavmini
from CT
Gender:Male
This watch is just a fantastic buy. It's not going to fall apart in a week. My only con is that I would like it to come with a rubber strap. The leather is beautiful and makes the watch somewhat dressy, the name alone would lead you to believe you could wear it in foul weather. Offer a rubber strap (not a fan of nylon for this application) and you've got a product that will never get left at home.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Crown fell off
on October 8, 2017
Posted by: Rich262414t26
from Portland, OR, United States
Gender:Male
I had the same issue as someone else in the reviews, the crown fell off. It also lasted about the same time. It was only about a month after buying it. Dont get it, watch has issues.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, October 12, 2017
Hello, thank you for your review. We have heard your concerns regarding our Expedition collection and have made changes in our design to ensure you receive a quality, long-lasting product. If you have any further issues with your Expedition Scout, please contact a member of the Customer Service team at 1-800-448-4639 or at custserv@timex.com and we will address your concerns ASAP. We appreciate your feedback as we strive to deliver the best possible product and service to our valuable customers.
Written by a customer while visiting timex.com
Customer Rating
1
Good looking, horrible qualtity
on September 12, 2018
Posted by: JNail
I have had two of these watches after the crown broke of the first one. After a few weeks of owning the replacement the crown has all ready broken of. Terrible quality for something that is marketed as a "Rugged outdoor watch". Timex should be ashamed.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, September 13, 2018
Hello JNail,
Thank you for creating a review!
We are very sorry to hear that the crown of both the original watch and the replacement watch broke. This is truly not what we intend for you to experience. We sincerely regret that you had to go through all the effort and the hassle of returning it and getting another defective replacement.
We would like to have this opportunity to correct this mistake. A member of our team has emailed you directly for assistance.
If you have other concerns, please don't hesitate to contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.
We look forward to hearing from you!
Thank you for creating a review!
We are very sorry to hear that the crown of both the original watch and the replacement watch broke. This is truly not what we intend for you to experience. We sincerely regret that you had to go through all the effort and the hassle of returning it and getting another defective replacement.
We would like to have this opportunity to correct this mistake. A member of our team has emailed you directly for assistance.
If you have other concerns, please don't hesitate to contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.
We look forward to hearing from you!
Written by a customer while visiting timex.com
Customer Rating
2
Broken Chronograph and Strap
on October 16, 2016
Posted by: AWooldridge
from WI
Gender:Male
This was a great watch for the first couple of weeks. Very stylish and well crafted. However, then the chronograph stopped working, the dials wouldn't turn no matter how many times I pushed them. I kept the watch because I didn't want to deal with taking it back and the main watch still functioned. Now, after six months of having a half functioning watch, the clasp on the band has given out just this morning.
No, I would not recommend this to a friend.
Written by a customer while visiting timex.com
Customer Rating
5
My sons new watch
on January 8, 2017
Posted by: Agentmike
from So Cal
Gender:Male
Gave it to my son for Christmas
Wears it all the time and says he loves it
Maybe he can get to class on time when he heads back to college?
Wears it all the time and says he loves it
Maybe he can get to class on time when he heads back to college?
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
3
Great watch, so/so chronograph set up, see review
on February 11, 2017
Posted by: shadow
from florida
Gender:Male
I had this watch, decided to sell it. It was fine watch and a fine watch for the money. The reason I sold it was the little things. I wanted a black watch, then put on a black band, the watch is more brown than black on the face, mislead by online photos. Then the big issue, the set up of the chronograph. The minute counter goes up to 30 minutes not an hour. I find that awkward. Better chronographs count to 60 minutes. Next, the third dial that divides seconds into 1/20 of a second is not needed at all. Not for me anyway. I'm also not a fan of the 0-60 seconds dial, I would prefer the standard 1-12 hour system. It was pretty cool with a black Nato strap, I like the night illumination, I like the size, it was the little things I that made me decide against it. That said, I still think Timex is fine watch choice. Watch snobs can take a flying leap. Peace
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, February 14, 2017
Hi there, thank you for sharing your experience with us. We appreciate your feedback, and we will pass it on to our team. If you need any assistance, please do not hesitate to contact us at 1-800-448-4639 or custserv@timex.com.
Written by a customer while visiting timex.com
Customer Rating
1
This watch is terrible. Quality non-existent
on October 16, 2017
Posted by: mrmike
Gender:Male
I bought this watch as I had decent luck with Timex in the past. This expedition however is awful. The biggest issue is the Chronograph counters do not go back to zero, and rather than stopping when the stop start is pressed, the second hand jumps forward about 5 seconds!! What is wrong with this watch? I would expect a refund or a least an equivalent watch that works!
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, October 18, 2017
Hello, thank you for your review! We apologize for this experience as this is not what we intend. We would like to assist you regarding this issue. Please contact our Customer Service Team at 1-800-448-4639 or custserv@timex.com and we most certainly will do the best we can to resolve this concern. We look forward to assisting you on this matter.
Written by a customer while visiting timex.com
Posted by: JimA
from Rochester Hills, Mi
Verified Purchase:Yes
Ever since I bought the watch, every single web page I open, has Timex adds everywhere on the web page, I hate this, hard to read the articles. I'll never buy a Timex watch again. I do love the watch, but your adds drive me nuts!! Do you think a 100 adds are better than 10?
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, March 9, 2018
Hi! Thank you for your review! We are sorry to hear about this experience. Please check your email for our Customer Service Representative assistance.
Written by a customer while visiting timex.com