Customer reviews from timex.com
Timex - Expedition Field Chrono Wristwatch - Black
Average customer rating
3.7
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
27
4 Stars
7
3 Stars
4
2 Stars
2
1 Star
11
77%of customers recommend this product.
(
34 out of
44)
Customer Reviews for Timex - Expedition Field Chrono Wristwatch - Black
Posted by: AustinR
from Florida
Gender:Male
Verified Purchase:Yes
Nice looking watch and it’s keeping time well. Pretty easy to use.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Did not work right out of the box
on December 25, 2021
Posted by: Otter
After removing the plastic time stopper I immediately noticed that the second hand was broken and freely swinging. The chronograph hands were also not zeroed properly and also did not operate properly. Two visible defects directly out of the box. This is a sign of poor quality control and cheap parts/ assembly. Never buying timex again. Timex is obviously just producing quantity not quality.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, December 28, 2021
We apologize for the inconvenience and disappointment this has caused you. A member of our Customer Service team will be contacting you today to address the issue.
Written by a customer while visiting timex.com
Customer Rating
5
Great looking watch.with aviation styling cues
on September 30, 2019
Posted by: JD74
from Ontario, CA
Gender:Male
Verified Purchase:Yes
This watch looks great with its dial and hands reminiscent of an aircraft altimeter. The chronograph features work great and so does the lume on the hands, plus it's a comfortable watch to wear. And to top it off it was on sale and Timex offered an additional 20% off, very nice.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: 44st
from New Jersey
Gender:Male
Verified Purchase:Yes
The band is a bit lighter and grayer than the online picture and I would like it to be a bit longer than it is. It keeps good time so far and the stop watch works well. All in all a good watch at a good price.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: Dontdonicknames
from Edwardsville, Il
Gender:Male
Verified Purchase:Yes
Watchband too small. You don.t offer a larger band option. Almost sent the watch back, but finally found Xlarge aftermarket band. Wouldn’t take on the hassle again.
Response from timex.comBy Timex Customer Service, Customer Service, June 4, 2019
Hello Dontdonicknames,
Thank you for sharing your honest feedback.
We sincerely apologize if you found the leather strap smaller than expected. While this strap was designed to fit a standard wrist size of 5.9-8.1 inches, we do understand that each customer is unique and has varied preferences when it comes to the size and style of watch they wear. For a perfect fit, you may want to consider a metal expansion band watch next time, which can be adjusted by adding or removing some links.
Thank you again for leaving a review and for keeping the watch. Rest assured that we will forward your comments to our Design and Development team for future watch style consideration.
If you need further assistance, please call our Customer Service team at 800-448-4639 or e-mail us at custserv@timex.com, and we will be more than happy to assist you. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Thank you for sharing your honest feedback.
We sincerely apologize if you found the leather strap smaller than expected. While this strap was designed to fit a standard wrist size of 5.9-8.1 inches, we do understand that each customer is unique and has varied preferences when it comes to the size and style of watch they wear. For a perfect fit, you may want to consider a metal expansion band watch next time, which can be adjusted by adding or removing some links.
Thank you again for leaving a review and for keeping the watch. Rest assured that we will forward your comments to our Design and Development team for future watch style consideration.
If you need further assistance, please call our Customer Service team at 800-448-4639 or e-mail us at custserv@timex.com, and we will be more than happy to assist you. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Written by a customer while visiting timex.com
Posted by: CowboyBill
from Brenham, TX
Gender:Male
Verified Purchase:Yes
This Expedition (and all my others) are perfect for work on our ranch. They are durable, keep accurate time and the Indiglo is awesome at night and in low light situations...like birthing calves in the middle of the night.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
I do not recommend this watch.
on November 4, 2018
Posted by: mo2se
from Japan
Gender:Male
I bought a this "Timex Men's TW4B10200 Expedition" watch from Amazon.
But the chronograph did not work and the crown got out.
The Amazon exchanged items.
The same happened with that watch.
The quality of this watch is lower than the watch of the toy I used when I was a child.
I was disappointed in this watch.
You should not sell this watch.
Otherwise the image of Timex brand will go down.
But the chronograph did not work and the crown got out.
The Amazon exchanged items.
The same happened with that watch.
The quality of this watch is lower than the watch of the toy I used when I was a child.
I was disappointed in this watch.
You should not sell this watch.
Otherwise the image of Timex brand will go down.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, November 6, 2018
Hello mo2se,
Thank you for sharing your feedback with us.
We are truly sorry to hear that you are having multiple issues with the Expedition Field Chronograph watch. We feel bad that you are disappointed with its quality, as we always aim to provide you with top quality products. These watches go through a very stringent quality inspection process and testing and we are surprised how this may have happened. We will definitely alert our Quality team of this issue.
We sincerely apologize if we gave you the impression that this specific watch style has a quality issue. Rest assured that it is a random occurrence and does not affect our whole Expedition Field Chronograph collection at all. We want to assist you in getting your watch repaired. You may contact our partner distributor in Japan for further assistance. Below is their contact details:
DKSH Japan
3-4-19 Mita, Minato-ku
Tokyo, Japan
Tel: +81 3 5441 4517
Web: www.timexwatch.jp
If you need immediate assistance, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Thank you for sharing your feedback with us.
We are truly sorry to hear that you are having multiple issues with the Expedition Field Chronograph watch. We feel bad that you are disappointed with its quality, as we always aim to provide you with top quality products. These watches go through a very stringent quality inspection process and testing and we are surprised how this may have happened. We will definitely alert our Quality team of this issue.
We sincerely apologize if we gave you the impression that this specific watch style has a quality issue. Rest assured that it is a random occurrence and does not affect our whole Expedition Field Chronograph collection at all. We want to assist you in getting your watch repaired. You may contact our partner distributor in Japan for further assistance. Below is their contact details:
DKSH Japan
3-4-19 Mita, Minato-ku
Tokyo, Japan
Tel: +81 3 5441 4517
Web: www.timexwatch.jp
If you need immediate assistance, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Written by a customer while visiting timex.com
Customer Rating
1
Good looking, horrible qualtity
on September 12, 2018
Posted by: JNail
I have had two of these watches after the crown broke of the first one. After a few weeks of owning the replacement the crown has all ready broken of. Terrible quality for something that is marketed as a "Rugged outdoor watch". Timex should be ashamed.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, September 13, 2018
Hello JNail,
Thank you for creating a review!
We are very sorry to hear that the crown of both the original watch and the replacement watch broke. This is truly not what we intend for you to experience. We sincerely regret that you had to go through all the effort and the hassle of returning it and getting another defective replacement.
We would like to have this opportunity to correct this mistake. A member of our team has emailed you directly for assistance.
If you have other concerns, please don't hesitate to contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.
We look forward to hearing from you!
Thank you for creating a review!
We are very sorry to hear that the crown of both the original watch and the replacement watch broke. This is truly not what we intend for you to experience. We sincerely regret that you had to go through all the effort and the hassle of returning it and getting another defective replacement.
We would like to have this opportunity to correct this mistake. A member of our team has emailed you directly for assistance.
If you have other concerns, please don't hesitate to contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.
We look forward to hearing from you!
Written by a customer while visiting timex.com