Customer reviews from timex.com
Timex - Expedition Scout Wristwatch - Gray/Brown
Average customer rating
3.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
20
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
6
71%of customers recommend this product.
(
17 out of
24)
Customer Reviews for Timex - Expedition Scout Wristwatch - Gray/Brown
Posted by: HittingSky
Gender:Male
Verified Purchase:Yes
I love the size, simplicity, and style. This watch is a very good choice. I have confidence the long-term quality will be there because I have never had mechanical issues with a Timex watch.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: Mpc1968
from Philadelphia, Pa
Gender:Male
Verified Purchase:Yes
Its a Very simple watch, does its job no more, or less. Hopefully it will last longer than a year, unlike the first watch I purchased from you over a year ago. The Battery is dead already dead.
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, August 25, 2019
Hello,
Thank you for your feedback.
We apologize if the watch did no last more than a year as expected and the battery has already ran out. One of the factor as to the reason why watch batteries ran out easily it is because of too much usage of Indiglo feature on your watch. This feature consumes more than the battery life consumption.
However, we still feel responsible with what you have experience. If you'd like you may send the watch to our facility for battery replacement and reconditioning. For instruction please contact our customer service team.
If you need further assistance, please don’t hesitate to contact our Customer Service Team by email at custserv@timex.com or call us directly at 800-448-4639. Here are our hours of operation:
Mon – Fri: Open 24 hours
Sat-Sun : 8:00AM to 5:30PM
Thank you for your feedback.
We apologize if the watch did no last more than a year as expected and the battery has already ran out. One of the factor as to the reason why watch batteries ran out easily it is because of too much usage of Indiglo feature on your watch. This feature consumes more than the battery life consumption.
However, we still feel responsible with what you have experience. If you'd like you may send the watch to our facility for battery replacement and reconditioning. For instruction please contact our customer service team.
If you need further assistance, please don’t hesitate to contact our Customer Service Team by email at custserv@timex.com or call us directly at 800-448-4639. Here are our hours of operation:
Mon – Fri: Open 24 hours
Sat-Sun : 8:00AM to 5:30PM
Written by a customer while visiting timex.com
Posted by: Mike in Brooklyn
Verified Purchase:Yes
The leather strap fell off the watch and therefore my wrist on the first day that I wore it. The little metal rod apparently was loose. This has happened before with this watch.
Response from timex.comBy Timex Customer Service, Customer Service, April 22, 2021
Each Timex is made to the highest standards. A member of our Customer Service team has reached out to you for further assistance.
Written by a customer while visiting timex.com
Customer Rating
1
Expedition Scout Not Working After 2 Months
on March 1, 2022
Posted by: MarMurph
from Fort Myers, FL
Gender:Male
I bought this watch about 2 months ago. Today I set the date, pushed the stem back in and the watch isn't working and neither is the indiglo. It is like he stem is not pushed all the way in, but it is.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service Department, Customer Service , March 3, 2022
Please visit the Watch Repair Shop on our website for instructions on how to send your watch in for repair: https://www.timex.ca/productWarranty.html.
Written by a customer while visiting timex.com
Posted by: Papperoni
Verified Purchase:Yes
On ‘my’ wrist the strap holes are either too loose or too tight. I wanted to test a watch with a strap that wasn’t plastic because those break quickly from wear. What I need is a leather strap with no holes so I can punch my own.
Response from timex.comBy Timex Customer Service Department, Customer Service, November 2, 2022
Thank you for your feedback. We will be taking your input into consideration for future band releases.
Written by a customer while visiting timex.com
Customer Rating
2
"cheap" and not the dollar sign type
on March 20, 2020
Posted by: Sgtstickys
from Massachusetts
Gender:Male
I've had this watch for about 3 months now. Sometimes it ticks so loud I have to put it outside, even downstairs I'll hear it tick tick tick. The first retention loop is so stretched out that it actually folds over and, on more than one occasion, actually made my hand briefly get stuck in my pocket. I've actually stopped wearing it when I go to my legion meetings because of how distracted it makes some of our older members (although it is kind of funny watching them looking around the room wondering where the ticking is coming from)!
I gave it 2 stars because the Illumination of the watch face is actually pretty handy
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service , March 25, 2020
Sorry you're not loving this watch. Check out Timex.com for other watch collections. We will consider your input for future watch releases.
Written by a customer while visiting timex.com
Customer Rating
1
Watch is great but isn’t for the working man.
on September 13, 2022
Posted by: OMalley
from High Point, NC
Gender:Male
The timepiece itself was great and kept great time. The leather strap was weak and snapped as I put on my fire coat for an emergency call. It was subsequently lost during that call.
Response from timex.comBy Timex Customer Service Department, Customer Service , September 20, 2022
Thank you for reaching out. A member of our Customer Service team will be contacting you today.
Written by a customer while visiting timex.com
Posted by: Ruger
Verified Purchase:Yes
When I first started looking for a watch I never in my wildest dreams expected to find one as durable, comfortable, stylish, ,simple or just all around wonderful as this expedition scout turned out to be for me. 10/10 would recommend to all my rugged friends.
Written by a customer while visiting timex.com