Customer reviews from gocontigo.com
Contigo - Byron 20.8-Oz. Thermal Cup - Vivacious
Average customer rating
3.9
(425 Reviews)
Rating breakdown 425 reviews
5 Stars
241
4 Stars
52
3 Stars
31
2 Stars
45
1 Star
56
72%of customers recommend this product.
(
281 out of
388)
Customer Reviews for Contigo - Byron 20.8-Oz. Thermal Cup - Vivacious
Customer Rating
2
I LOVED this mug, but then...
on October 24, 2019
Posted by: Taylor Wray
from New York, NY
Gender:Female
I got this mug as a gift when I complained that I couldn't find a good coffee mug that I could throw in my purse without worrying about leaks on my commute to work. It was absolutely perfect, for a few months! Kept my coffee SUPER hot and the lid was reliable without leaks, and I was recommending it to my coworkers left and right! Now, the little rubber seal in the lid has stretched out and I can't squeeze it back in. I've had two experiences where the mug has leaked all over my bag and ended up ruining a cherished pair of white jeans :( Looks like replacement lids are out of stock, too. I am crushed! This really was a perfect mug, I'm sad it only lasted a few months.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite , October 31, 2019
Thank you for contacting Contigo. We apologize for the experience you have had with our product. We always aim to provide you with superior quality drinkware. You will be contacted shortly by our Contigo Consumer Care Team
Written by a customer while visiting gocontigo.com
Customer Rating
1
Started leaking after a week
on December 16, 2019
Posted by: riley
from Ottawa, Ontario
Gender:Male
It was great till it started leaking, I can no longer sip from it with the lid on or put it in my bag while I travel.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite , December 20, 2019
Thank you for contacting Contigo. We apologize for the experience you have had with our product. We always aim to provide you with superior quality drinkware. You will be contacted shortly by our Contigo Consumer Care Team
Written by a customer while visiting gocontigo.com
Customer Rating
1
The seal failed in the first use
on December 30, 2019
Posted by: ad65
from Great Neck, NY
Gender:Male
I Bought the 24 oz Byron mug and in the very first use with hot water, the rubber seal fell out and the mug has leaked After I put it back it fell out the nest time I used it again.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , January 23, 2020
Thank you for taking the time to post a review of our product. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com
Customer Rating
3
Small Part Lost, No more Leakproof
on January 28, 2020
Posted by: Loco
from Upper Marlboro, MD
Gender:Female
I like the bottle size, the temperature of my cold drinks and the ease to open. However, I don't know when but the red ball that seals the Snapseal fell off. How can I get back one to reattached? When I was researching to make my purchase, the video said no small parts. This was quite misleading as an integral small part renders the mug useless in terms of leakproof.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , February 11, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product didn't meet your expectations.We value all customer feedback and will pass your comments to our Brand Development Team.To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We look forward hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
2
It’s a Love Hate relationship with my contigos
on February 26, 2020
Posted by: Chuck254
from Massachusetts
Gender:Male
My wife and I have 1 auto seal that works great but We have 6 contigo snap seal but only 3 Lids are still usable . They are amazing until the seal pops out of the Lid and is no longer spill proof and very hard to put the seal back in I haven’t figured out how.. My most recent purchase last month came out after 3 weeks of using it.. 2nd guessing all of my purchase of contigo now unfortunately
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite , February 27, 2020
Thank you for your review of our Contigo product.We apologize for the experience with our product which didn't meet your expectations.We value all customer feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
I was happy but not anymore.
on March 4, 2020
Posted by: Ufojohn
Gender:Male
I bought 20 oz snap mug about a month ago. It works great until last night it leak thru. I fixed the o ring and still leaks. My friends had the same problem so I'm not happy about that. They need to improve the oring.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, March 4, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Problem with the lid
on November 30, 2020
Posted by: phunt15
from Norfolk, Va.
Gender:Female
I have had 2 of these cups. They work great for about 9 months. About that time the seal in the lid stretch's causing the lid to leak with every sip. The company doesn't seem to sell a replacement seal nor lid. Other lids they do sell do not fit this particular cup. I would not buy this model again. This cup has ridges on the outside of the cup versus the inside which is required by the lids they do sell.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, December 2, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We hope you will allow us to discuss this further with you. You can reach out to us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST or you can email through https://www.gocontigo.com/guarantee-info/. We hope to find a solution that makes you smile.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Survived a car wreck!
on November 4, 2017
Posted by: mekman
from California, United States
Gender:Female
I had a fresh cup of coffee with me on my way to work. I was driving on a highway and ended up getting into a car accident. My car was completely totaled and I was taken to the ER for medical clearance. Around 6 hours later, I went back to the towing yard to get my belongings out of the car. I grabbed my coffee cup AND THE COFFEE INSIDE WAS STILL PIPING HOT!!! Not to mention, not one leak anywhere. The lid stayed on tight and not a drop of coffee got out, despite the fact that the cup had been thrown around inside the car during the wreck. This cup is AMAZING. I have never been more impressed with a mug. 100% would recommend!!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com