Customer reviews from gocontigo.com
Contigo - Byron 20.8-Oz. Thermal Cup - Vivacious
Average customer rating
3.9
(425 Reviews)
Rating breakdown 425 reviews
5 Stars
241
4 Stars
52
3 Stars
31
2 Stars
45
1 Star
56
72%of customers recommend this product.
(
281 out of
388)
Customer Reviews for Contigo - Byron 20.8-Oz. Thermal Cup - Vivacious
Customer Rating
4
Loved this bottle!
on January 22, 2020
Posted by: PamSaenz
from Mount Vernon NY
Gender:Female
I got this bottle in November and I loved this bottle it keeps my coffee nice and hot and my water cold however not long ago it was dropped of my desk by someone and the top is now leaking. I try not filling it too much and not move it around much but it continues to leak. Is there any way to fix the top? I really don’t want to change it . Thank you
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
3
Not great
on January 22, 2020
Posted by: Steph68
from Canada
Gender:Female
In the beginning loved this product kept drinks hot and cold as it reads but lids not spectacular. I have 4 of these and all 4 have broken lids with either the seal has become too loose or the nubby seal on mouth piece has fallen off and become lost thus causing leaks if it had better lid it is exactly as described. I would recommend but would advise about lid first
I would recommend this to a friend!
Response from gocontigo.comBy Contigo Consumer Care , Ignite , February 10, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer feedback and will pass your comments to our Brand Development Team.To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We look forward hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Really great and does what it says - except the ga
on January 28, 2020
Posted by: degece
Gender:Male
The mug works flawlessly for several months with proper use and hand washing only. The mug still looks brand nee and keeps drinks hot and cold as long as stated. But the gasket has come loose on both of my mugs I purchased only 5 months prior. The material must be too weak and stretches over time as lid is closed. Now, it is pretty useless as leaks from under lid without a proper seal And I can’t seem to find official replacement gaskets.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , February 11, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product didn't meet your expectations.We value all customer feedback and will pass your comments to our Brand Development Team.To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We look forward hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Lid leaks
on February 10, 2020
Posted by: Butch627
from New Orleans
Gender:Male
Received this product as a Christmas gift. Drinking from it one day and lid started to leak. I thought lid wasn't secured properly but wasn't the case. Rubber seal had come apart and would not stay in place after many tries. Gave up and am back to using my YETI.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , February 12, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer feedback and will pass your comments to our Brand Development Team.To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Paint chips and the seal doesn't last
on February 19, 2020
Posted by: CDubs
Gender:Female
When I first bought this I absolutely loved it, I followed the directions and hand washed it after use. The paint has peeled off and the seal doesn't hold too well. I have several Contigo products and am disappointed in this one.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite , February 19, 2020
Thank you for your review of our Contigo product.We apologize for the experience with our product which didn't meet your expectations.We value all customer feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
contigo mug
on February 19, 2020
Posted by: Disappointment
Gender:Female
I have four of these & it was a mistake. The lids are difficult to get on correctly & even though the mugs are the same, the tops only go on certain mugs. IE: Red mug can't use silver or blue top. Even when the mugs are on, all 4 of mine leak & have since I got them. Will not buy contigo products again.
Response from gocontigo.comBy Contigo Consumer Care, Ignite , February 20, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Seal not holding
on February 21, 2020
Posted by: spowers2
from Houston, TX
Gender:Female
The seal on the inside lid came out and won't fit back in securely. Every time I drink from it, it leaks all over me!! Previously, I had the same mug for years and never had this problem. Very disappointed in this new design!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite , February 24, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
5
I wish I could give more than 5 stars
on March 6, 2020
Posted by: MelB
from Toronto
Gender:Female
I bought my contigo byron mug about a year ago while travelling on business because I forgot to bring mine. 1 year later and I am still amazed at how well this mug keeps liquids insulated. I made tea in the morning, sealed it and forgot to take it to work. 9 hours later and the liquid was still slightly warm. Amazing! Love it!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com