Customer reviews from gocontigo.com
Contigo - AUTOSEAL 20.8-Oz. Thermal Cup - Black
Average customer rating
4.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
40
4 Stars
9
3 Stars
1
2 Stars
3
1 Star
1
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Contigo - AUTOSEAL 20.8-Oz. Thermal Cup - Black
Customer Rating
2
Not as good as the old design
on February 16, 2026
Posted by: MG NY
from long island ny
Gender:Female
The new version of this product is nowhere near as good as the older one. The older stainless-steel mug — which I had for about six years — was dishwasher safe and still in perfect condition, but when the lid finally broke I went to buy a replacement. I assumed the new lid would be interchangeable with my old mug, but it isn’t — the design has changed.
I’m very disappointed that:
There’s no option to purchase just a new lid, which customers clearly need.
The new design is not dishwasher safe, which is a deal-breaker for me and many others who use these daily.
Please either make replacement lids available for older models or redesign the mug to be dishwasher safe — this is a basic usability feature that’s missing from this version.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, February 20, 2026
Hi! Thank you for your feedback on the AUTOSEAL® West Loop Vacuum-Insulated Stainless Steel Travel Mug with Easy-Clean Lid. We appreciate your loyalty and are sorry to hear that the new version of the product did not meet your expectations.
We understand your frustration regarding the lack of availability for replacement lids and the change in design that makes the new version not dishwasher safe. Your feedback is important to us, and we will share your concerns with our product development team.
We are continuously working to improve our products and services, and your input helps us identify areas where we can do better. While we currently do not offer replacement lids for older models, we will take your suggestion into consideration for future product updates.
If you have any further questions or need assistance, please do not hesitate to reach out to us directly via Contact Us form on our website.
Thank you for choosing Contigo, and we hope to continue serving you in the future.
We understand your frustration regarding the lack of availability for replacement lids and the change in design that makes the new version not dishwasher safe. Your feedback is important to us, and we will share your concerns with our product development team.
We are continuously working to improve our products and services, and your input helps us identify areas where we can do better. While we currently do not offer replacement lids for older models, we will take your suggestion into consideration for future product updates.
If you have any further questions or need assistance, please do not hesitate to reach out to us directly via Contact Us form on our website.
Thank you for choosing Contigo, and we hope to continue serving you in the future.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Great everyday mug
on February 24, 2026
Posted by: MirthaC
Easy to clean and maintain. Will last a while. Strong casing. Doesnt leak any water. Fit comfortably in hand. Good choice when traveling or in the house. Fits great in car cup holders
Written by a customer while visiting influenster.com
Customer Rating
5
Sleak spill-proof tumbler
on February 27, 2026
Posted by: PabloT
Smooth design, easy to drink out of and I like that you can lock the top. It’s a bit difficult to clean the inside of the lid but overall an easy leak proof tumbler
Written by a customer while visiting influenster.com
Customer Rating
5
Sleek and Dependable
on February 27, 2026
Posted by: MiltonJ
I really enjoy a travel tumbler, especially as someone who constantly flies through many airports. I love the sleek design of it and how the lid is very washer friendly. It doesn't leak and it makes drinks remain warm or cold depending on what you put inside of it. Very dependable and would purchase again.
Written by a customer while visiting influenster.com
Customer Rating
5
The BEST hot & cold bottles - Autoseal for the win
on March 16, 2026
Posted by: 0hMaria
from San Diego, CA
Gender:Female
I travel a lot and have tried many water bottles, but nothing compares to the Contigo Autoseal. It keeps drinks cold for hours, and the one-hand Autoseal feature is amazing! Seriously no leaks or spills, even if it gets knocked over.
I’ve purchased many of these over the years to give as gifts, and I recommend the Contigo Autoseal 100%.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Fabulous cup!
on March 24, 2026
Posted by: JulesM
This is a terrific cup! It has a tight seal, a strong locking mechanism and a great feel in the hand. It keeps my hot coffee hot for hours and hours- long after I’m tired of drinking g coffee, it’s still hot.
Written by a customer while visiting influenster.com