Customer reviews from gocontigo.com
Contigo - AUTOSEAL 20.8-Oz. Thermal Cup - Black
Average customer rating
4.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
40
4 Stars
9
3 Stars
1
2 Stars
3
1 Star
1
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Contigo - AUTOSEAL 20.8-Oz. Thermal Cup - Black
Customer Rating
4
on January 10, 2022
Posted by: annb40
Could keep my drink hotter for a bit longer in my opinion. But, I do like my coffee very hot. I've had this mug for several years and preforms the same as day 1. I will say the o-ring/gasket is getting a bit stretched out at this point. Overall a pretty good mug. Replacement gaskets would be nice though.
Written by a customer while visiting influenster.com
Customer Rating
1
Lid is defective.
on April 17, 2025
Posted by: Irish2OH
Lid is defective. No liquid comes out. I've reviewed the Care & Use pdf exactly and the port for just does not open. Very disappointed.
Response from gocontigo.comBy Contigo Consumer Care, April 23, 2025
Hello, thank you for your feedback on our AUTOSEAL® West Loop Vacuum-Insulated Stainless Steel Travel Mug with Easy-Clean Lid, 20 oz. We are sorry that it did not meet your expectations. Contigo prides itself on the quality of its products, and we take all feedback seriously. Your feedback will be forwarded to the relevant department.
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you, and stay safe
Contigo Consumer Care
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you, and stay safe
Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
5
Warm coffe all day long
on June 20, 2025
Posted by: ashantam1_2593
It’s great to use when I’m in a hurry in the morning the coffee stays nice and warm all day long! It’s also leak proof and the durability is amazing! After it’s done for the day I just put it in the dish washer and it’s clean with ease! The portability is great too
Written by a customer while visiting influenster.com
Customer Rating
5
Great reliable cup options
on June 24, 2025
Posted by: twalk94_6096
Contigo always does a great job with these cups! The lock truly works to make it spill proof and you’ll have no worries with spillage in the car. And nice flow while drinking from it as well!
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent for keeping coffee hot
on July 31, 2025
Posted by: miekeb5_4236
Keeps my coffee hot ALL DAY LONG!!! If you drop it, it doesn’t break and most importantly it does not leak!
Fits in my car cup holder! The only somewhat negative thing is that cleaning it can be a bit hard-especially in the opening and closing mechanism
Fits in my car cup holder! The only somewhat negative thing is that cleaning it can be a bit hard-especially in the opening and closing mechanism
Written by a customer while visiting influenster.com
Customer Rating
5
best coffee bottle ever
on August 11, 2025
Posted by: rasiah06
it doesn't leak though thrown meters high, a bit of dent but still look good
Written by a customer while visiting gocontigo.com
Customer Rating
4
Great for driving, but scratches easily and develo
on August 12, 2025
Posted by: edgarm55_3343
I’ve used this mug for over a year and a half, and it’s very comfortable to use, especially while driving—the Autoseal lid makes drinking on the go safe and spill-free. It keeps drinks hot or cold fairly well (about a 7/10 in my experience), but it scratches easily, which takes away from its sleek look. Over time, the inside started to change color and developed an unpleasant smell that doesn’t go away no matter how thoroughly I clean it. While it’s convenient and portable, the durability and long-term cleanliness could be better.
Written by a customer while visiting influenster.com
Customer Rating
4
Perfect for on the go
on August 18, 2025
Posted by: sm0314_5973
Love this mug! The 20oz size is perfect for my morning coffee, and it really does keep drinks hot for hours. The Autoseal button makes it totally leak-proof, so I can just toss it in my bag without worrying. The easy-clean lid is a game changer—super simple to wash and no weird parts to trap gunk. Sturdy, sleek, and super convenient. Definitely worth it!
Written by a customer while visiting influenster.com