Customer reviews from sony.com
Sony - X3000 4K Waterproof Action Camera with Remote - White
Average customer rating
3.2
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
10
4 Stars
2
3 Stars
2
2 Stars
5
1 Star
6
46%of customers recommend this product.
(
11 out of
24)
Customer Reviews for Sony - X3000 4K Waterproof Action Camera with Remote - White
Customer Rating
1
softwear is under developed
on March 2, 2018
Posted by: ColinW
Gender:Male
bought the camera to stream to youtube and twitch,but the software/firmware has been neglected im not sure the relationship between IBM & Sony but Ustream is the only Option supported? the cam is old enough to assume they will not be adding support and updates .
pointless buy for me
pointless buy for me
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 4, 2018
Hi ColinW, Thank you for your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will forward this to the right department. Regards, Vincent
Written by a customer while visiting sony.com
Customer Rating
2
Great Quality at First
on July 15, 2017
Posted by: Joshyutah
Gender:Male
So the camera is great at first. The image quality is something else. But there are a few issues.
1st one is the memory card was relocated to under the mount. So every time you need to change the memory card you have to take the mount off. This is very time consuming.
2nd the camera easily over heats. When sitting in a room that is 70 degrees, it will over heat in 20-30 minutes. This is a big problem when out in the summer and warm places in the winter. I find myself not recording everything i want to try to keep the camera cool.
3rd the focus goes crazy. The problem with this is if the camera gets over 90 degrees the focus will set itself to near and the video goes blurry. From what i have found on the internet, this sounds like a design flaw after reading other people's posts. But if you can keep the camera cool it works amazing. I will likely wait to the next generation before buying another.
1st one is the memory card was relocated to under the mount. So every time you need to change the memory card you have to take the mount off. This is very time consuming.
2nd the camera easily over heats. When sitting in a room that is 70 degrees, it will over heat in 20-30 minutes. This is a big problem when out in the summer and warm places in the winter. I find myself not recording everything i want to try to keep the camera cool.
3rd the focus goes crazy. The problem with this is if the camera gets over 90 degrees the focus will set itself to near and the video goes blurry. From what i have found on the internet, this sounds like a design flaw after reading other people's posts. But if you can keep the camera cool it works amazing. I will likely wait to the next generation before buying another.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 20, 2017
Hi Joshyutah, We're sorry to hear about the issue with the Action Cam. We are more than happy to forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thank you for sharing an honest feedback. -Jerome
Written by a customer while visiting sony.com
Customer Rating
5
Great camera for use in and out of water
on November 13, 2017
Posted by: Cjac
Gender:Male
Researched the Sony x3000 and the GoPro, ultimately went with Sony due to optical vs digital stabilization. Took to Hawaii for use snorkeling and hiking. Clarity was amazing underwater and out with footage nice and steady. Recommend getting the desiccant packs for using the housing underwater to avoid fogging. Battery life is decent and mine routinely lasted 1.5 hrs when not in 4K. Adapters are available to use with GoPro accessories if you want a better selection. Didn't get the remote and don't feel it's necessary if you're debating. Mine connected to my phone easily and I could change settings and view video with just some intermittent minor lag, no issues otherwise.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Won't connect to many smartphones for live viewing
on July 21, 2017
Posted by: DonX
Gender:Male
The smartphone app to use with the camera will not work with most Android-based phones using Android 7.0 !! Sony needs to fix this problem immediately.
I can't monitor the camera without buying the special Sony remote and having to carry around more gear, so I will return the camera for a refund.
Moreover, trying to use the app and connect the camera severely corrupted the OS on my phone.
I had to delete everything on my phone by doing a factory data reset, and this almost permanently damaged my phone.
I can't monitor the camera without buying the special Sony remote and having to carry around more gear, so I will return the camera for a refund.
Moreover, trying to use the app and connect the camera severely corrupted the OS on my phone.
I had to delete everything on my phone by doing a factory data reset, and this almost permanently damaged my phone.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 27, 2017
Hi DonX, We are more than happy to forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thank you for sharing your review with us. -Jerome
Written by a customer while visiting sony.com
Customer Rating
1
Bad Recommendation, bad camera
on August 7, 2017
Posted by: GB0524
Gender:Male
I bought this in December 2016, and have been trying to make it work....but I give up. It's just awful. Loses connection all the time with the Live Remote. Very cumbersome to zoom. Almost impossible to track live action because you can't actually see what you are recording without the live remote. I paid a pretty high price for a complete dud. I tried to cut my losses and sell it, but zero buyers. I'm done with Sony over this, unless they want to buy it back.
No, I would not recommend this to a friend.
Response from sony.comBy Mark, Sony North America Customer Support, August 8, 2017
Hi GB0524, thank you for bringing this to our attention. We would actually want to hear more about your experience with the camera so we are requesting that you email us at socialsupport@am.sony.com. We want to help you out. Hope to hear from you
Written by a customer while visiting sony.com
Customer Rating
1
not happy
on August 12, 2020
Posted by: nothappywith this
i bought this and i'm not happy with it. it worked ok took micro card out, out back in and i get a flashing red lites and something i can't read, to small, i tried to format card, but won't let me. so now i have a $00.00 camera and can't use it
No, I would not recommend this to a friend.
Response from sony.comBy Vincent, DI PRO, August 14, 2020
Thank you for your feedback. Because the card will accept 2 different styles of cards, it is possible that the card was inserted in the wrong orientation. Refer to our web help guide for diagrams and additional information. If further assistance is needed, please reach out to us directly. https://helpguide.sony.net/cam/1640/v1/en/contents/TP0000912399.html?search=memory
Written by a customer while visiting sony.com
Customer Rating
2
Difficult set up menu and inadequate instructions
on July 8, 2017
Posted by: tovidal51
Gender:Male
Verified Purchase:Yes
Neat little camera but it took me hours to finally get it working with the Live Remote. Sony needs to post a detailed tutorial on this camera on YouTube.
No, I would not recommend this to a friend.
Response from sony.comBy Jerome, Sony North America Customer Support, July 11, 2017
Hi tovidal51, We're sorry for the inconvenience. We will have your suggestion forwarded to the proper department. Thank you for sharing your review with us.
Written by a customer while visiting sony.com
Posted by: Frankiexyz
Gender:Male
Verified Purchase:Yes
Will not go into record mode. Can't be used at all.
No, I would not recommend this to a friend.
Response from sony.comBy Jerome, Sony North America Customer Support, September 19, 2017
Hi Frankiexyz, We are sorry to hear that you are having issues with the camera. Try resetting the Action Cam, this will initialize the settings into its factory default. The steps are indicated here. http://helpguide.sony.net/cam/1640/v1/en/contents/TP0000912354.html
Written by a customer while visiting sony.com