Customer reviews from otterbox.com
OtterBox - Strada Series Case for Apple iPhone 7 Plus - Pacific opal
Average customer rating
4.4 out of 5
4.4
(211 Reviews)
Open Ratings Snapshot
Rating breakdown 211 reviews
5 Stars
151
4 Stars
27
3 Stars
17
2 Stars
6
1 Star
10
87%of customers recommend this product. 
(
177 out of 204
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Strada Series Case for Apple iPhone 7 Plus - Pacific opal
Customer Rating
4 out of 5
4
Not Bulky! Love the looks!
on April 10, 2017
Posted by: SC VA
I chose this case for two reasons. First I liked the fact that it wasn't bulky since I have small hands and have the iPhone 7 Plus. It is close to being the same size as my iPhone 6 in the Otter Box Defender case. The other reason was the case having a cover, gives a little privacy when you are out in public. It's nice to not have to place the phone face down on a table if you don't want people reading your messages. I didn't give it 5 stars because I am having the same problem as others have reported. People aren't able to hear me, however as soon as I take the case off they can hear me fine. I was hoping Otter Box had corrected this design flaw.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I really love it
on April 10, 2017
Posted by: Julia
Verified Purchase:Yes
I feel like my phone is fully protected with this case. Literally the only issue I have is that I take photos a lot and when I fold the flap over it covers up the back camera. But other than this it is a phenomenal case. I love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not bad
on May 17, 2017
Posted by: Evilash
Verified Purchase:Yes
Like the feel of the leather only complaint is the close button on right is difficult to push on my iPhone 7plus
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, May 19, 2017
Hi there,

Thanks for your feedback! We’re sorry that one of the buttons is being difficult. Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate.

If you find that this issue persists please do not hesitate to give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement arranged!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Not as good as the one I bought last year
on August 24, 2017
Posted by: Troy
Verified Purchase:Yes
I bought this exact case last august of 2016 and the magnets in the case were Perfect I was able to stick to refridgerator while cooking or doing dishes to watch a video or tv now with this new one they did away with the magnets in back of case and cant use my phone the same way now so overall this case for the iphone 7 plus is less useful than the 6s plus case I bought last year
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It’s Okay
on October 3, 2017
Posted by: Bill
Verified Purchase:Yes
This is the first case I’ve had that has a foldable front flap. It’s been an adjustment for me. My biggest complaint about this case; I carry my phone in my carpenter pants side pocket. The little magnetic flap sticks out and catches on the seam. So it catches going in and coming out. Have purchased another case without the flap. One other thing, it would be nice if the phone would sleep when you close the flap. Other than that; it has been a great case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 4, 2017
Hey Bill!

Thank you so much for your feedback on the Strada! Sorry to hear that your magnetic flap keeps catching on your clothes. We engineer the flap to stick out specifically for easy access to the folio cover, but we're always happy to pass along observations to our product design team for future consideration! Should you run into any further questions or comments, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll happily help out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Poor quality
on November 14, 2017
Posted by: Alway with Phone
Verified Purchase:Yes
After a week of use the inside lining near the magnetic hasp is flaking off. I sent this back for a refund. Thin leather outside, poor quality material inside.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2017
Hey there Alway with Phone,

Sorry to hear that your Strada was falling apart! This is definitely not a typical experience, and while we're sorry to see you go, we're glad that we were able to get a refund processing for you. We sincerely hope that this experience does not sour your opinion on us for future purchases, and should you have any future OtterBox questions, please feel free to call our awesome Otters at 1-855-688-7269. They're always glad to assist in any way they can!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Great if you don't talk on your phone
on January 2, 2018
Posted by: sunny days
Verified Purchase:Yes
I use wallet cases for my iPhone 7+ exclusively and was excited to see an option at otter box. Unfortunately the reviews that talk about sound quality were correct, the first time I made a call with the case on the other person kept saying they couldn't hear me and I sounded muffled. Second call, different person, same problem. Put my cheap wallet case back on phone and no more issues. Looks great, and if you don't actually use your phone for talking works great. But if you want people to hear you speak, keep looking.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2018
Hey there sunny days,

We so apologize that you seem to be experiencing some audio issues with your Strada series case! The Strada is actually engineered to allow users to take calls with the folio cover latched and covering your phone screen (don't worry - this does not end the phone call)! This would be the recommended orientation because it ensures maximum screen protection, even while you're talking on the phone! If you have any additional questions or concerns about this, please don't hesitate to ring up our Otter experts at 1-855-688-7269, and they'll be glad to further assist you!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Disappointed
on January 4, 2018
Posted by: Karen
Verified Purchase:Yes
I bought this fur my daughter because she was getting a new phone and already had this type case. When it arrived it did not have the card holder behind the phone. It only had one in the flap. She has to have two for school and work so I had to return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2018
Dear Karen,

We so apologize about any confusion surrounding the Strada series case! True, the Strada does only have a wallet flap in the front folio cover. However, if you're looking for a case with a wallet attached to the back, we would recommend the uniVERSE case with the OtterBox Wallet module! The uniVERSE series allows you to swap out and attach myriad different modules to the back of your phone case. Feel free to check out the first link below to see the case itself, and then the second link to take a peek at the wallet accessory. If you have any additional questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in!

iPhone 7 Plus uniVERSE Case:
https://www.otterbox.com/en-us/iphone-8-plus-iphone-7-plus/universe-case/apl49-iphp16.html#sz=86&start=49

OtterBox Wallet Module:
https://www.otterbox.com/en-us/otterbox/wallet-for-universe/otr-wallet.html#start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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