Customer reviews from lg.com
LG - SIGNATURE 31 cu. ft. InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Textured Steel
Average customer rating
4.1
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
22
4 Stars
12
3 Stars
0
2 Stars
3
1 Star
4
77%of customers recommend this product.
(
24 out of
31)
Customer Reviews for LG - SIGNATURE 31 cu. ft. InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Textured Steel
Customer Rating
5
LG Signiture is the top if the line refrigerator
on June 25, 2018
Posted by: Dominic7369
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this for over a month now and am verry happy with every aspect of this refrigerator. The auto open and close feature it has is very helpfull when you have your hands full and just need that little help. The doors do feels a little heavy when opening and closing but the heavy doors shiws this is a quality frig
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Kylimomma
from Las Vegas Nevada
Verified Purchase:Yes
[This review was collected as part of a promotion.] Two cons: the front is not magnetic. So annoying. Can’t put anything on the front of the refrigerator. Kids grades or coupons, grocery lists. Nothing. Also, when you knock twice to look at the quick grab, it doesn’t light up much so, you can’t really see what you want to grab so you just end up opening up the quick grab door to look at what’s in there. Otherwise, the two separate freezers save energy, cuz I put smoothie stuff in one and frozen dinners in the other so you’re not constantly opening the freezer for one thing. I love the automatic drawers that pull out for you. I love the automatic door open feature for when your hand is full. Wish the door would open a bit wider, cuz you still have to grab the door and swing it open.
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy this product
on August 15, 2021
Posted by: Ahmadms
from Westminster, CO
I bought this refrigerator from Costco for $7999.00
and it was delivered to me on March 23, 2021. Day one, the wifi system malfunctioned. Ok fine they figured it out and fixed it. week two, the door mullion malfunctioned so the door wood not open. It opened 2 inches and we had to use a stick to push the mullion back to open the door. Called Costco and routed is to LG and finally after 2 weeks a guy showed up to fix it. He said that this is the first time seeing this problem. He could not fix it and they sent a lady a week after to look at it. She did not have right tools to fix it! She did that she needs to go get a right wrench. Ok finally the door was fixed.
Within about 100 days of use the refrigerator yes the signature one stopped cooling. I called the same route and on July 20 Mr. Appliance was tasked to come and diagnose the problem. It took them 16 days to show up. They told me they know what the problem is and they get so many of these a day to fix. The lady told me that she will order the compressor and seal system and that will be fixed. When the showed up the so called expert said he just went ahead and ordered required parts. After being out of fridge for 26 days he came back with tools and parts and replaced compressor and seal system and charged me $200 for the refrigerant!!! He said that within the next 24 hours my fridge will be cooling with no issue. We waited 30 hour and not only the problem is not fixed but also it’s worst than the time it was not touched. this is about month that we are without refrigerator with two children at hime in the hottest summer. As I am writing we don’t have a fridge. We paid $8000 for this crappie product to have a piece of mind. LG and Costco both suck. No more purchasing from them for the rest of my life.
and it was delivered to me on March 23, 2021. Day one, the wifi system malfunctioned. Ok fine they figured it out and fixed it. week two, the door mullion malfunctioned so the door wood not open. It opened 2 inches and we had to use a stick to push the mullion back to open the door. Called Costco and routed is to LG and finally after 2 weeks a guy showed up to fix it. He said that this is the first time seeing this problem. He could not fix it and they sent a lady a week after to look at it. She did not have right tools to fix it! She did that she needs to go get a right wrench. Ok finally the door was fixed.
Within about 100 days of use the refrigerator yes the signature one stopped cooling. I called the same route and on July 20 Mr. Appliance was tasked to come and diagnose the problem. It took them 16 days to show up. They told me they know what the problem is and they get so many of these a day to fix. The lady told me that she will order the compressor and seal system and that will be fixed. When the showed up the so called expert said he just went ahead and ordered required parts. After being out of fridge for 26 days he came back with tools and parts and replaced compressor and seal system and charged me $200 for the refrigerant!!! He said that within the next 24 hours my fridge will be cooling with no issue. We waited 30 hour and not only the problem is not fixed but also it’s worst than the time it was not touched. this is about month that we are without refrigerator with two children at hime in the hottest summer. As I am writing we don’t have a fridge. We paid $8000 for this crappie product to have a piece of mind. LG and Costco both suck. No more purchasing from them for the rest of my life.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
It is aight
on August 12, 2018
Posted by: jimel old ham
from Hams
[This review was collected as part of a promotion.] This is aight frig n it get cold real good, too short tho
Pros: Style/Design, battery, Performance, camera
I would recommend this to a friend!
Quality
4
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
2
beautiful, great features but that's about it.
on June 17, 2019
Posted by: GEEANNA
from LOUISIANA
Bought my LG SIDE BY SIDE EEFRIGERATOR 2 YEARS AGO COMPRESSOR WENT OUT, COST ESTIMATED WAS 850.00 TO REPAR WITH NO GUARANTEE. WE BOUGHT ANOTHER BRAND!!!!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, June 17, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Good product with great features
on January 15, 2020
Posted by: Anu123
I recently bought this product from nearby showroom.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rodd463
from The Colony, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is worth the price. It’s slick design and advanced features far exceeds any other product comparison. I’m a LG Signature customer for life!
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: LG Signature Customer
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and I am really happy with the purchase. Everyone who saw this refrigerator had only one word to say ‘wow’.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com