Customer reviews from breville.com
Breville - Sous Chef 1-Speed Food Processor - Silver/Transparent
Average customer rating
4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
38
4 Stars
7
3 Stars
8
2 Stars
7
1 Star
5
75%of customers recommend this product.
(
38 out of
51)
Customer Reviews for Breville - Sous Chef 1-Speed Food Processor - Silver/Transparent
Customer Rating
2
Super short cord.
on July 9, 2021
Posted by: Dave
I bought the Sous Chef 12 today and tried to plug it in. The cord wouldn’t reach. I saw a video of a guy with an 800 unit pulling around four feet of cord out of the base. Not obvious but a tried. After significant tugging we got 1’10” of cord to come out. Other messages here from Breville seem to say we should expect 36”. What gives with this silly cord?
If I pull harder something is going to break….
If I pull harder something is going to break….
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 12, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
2
Wonderful power, however…
on March 20, 2022
Posted by: April
I have had this for two years and it is a great piece of equipment. However very soon after I purchased it a piece of plastic chipped off of the bottom of the bowl and pieces continued to break off over time so now the bowl doesn’t lock into place. I’m frustrated because I’m having a hard time locating a replacement.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 21, 2022
Thank you for taking the time to leave your comments. We do see that you were able to place an order for a replacement bowl. We're happy that you were able to find it available through our website. Should future questions or issues arise, please send us an email at askus@brevilleusa.com or call us at 866-273-8455. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Customer Rating
3
Great machine but bowl is not engineered well
on January 14, 2023
Posted by: Susan
I upgraded to this machine 1 1/2 years ago thinking it would last a life time. The top is better engineered than my old processor. However, I just had to replace the bowl as some pieces chipped off the bottom locking device and it would not work. The rest of the processor is great, but be very careful how you remove the bowl from the stand as it chips rather easily.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, January 16, 2023
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Nancy
Verified Purchase:Yes
I am very happy with this food processor and heavily recommend it. I am pleased with how Breville followed through with a replacement when I was starting to experience problems with the machine.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great food processor
on January 23, 2024
Posted by: Em
Bought it +3y ago and still works perfectly. I recommend!
I have one concern though… I would like to clean up inside the handle however I didn’t find a way to separate the 2 sides of the handle (the black/ grey and the transparent). How do you recommend to clean it up? Thanks !
I have one concern though… I would like to clean up inside the handle however I didn’t find a way to separate the 2 sides of the handle (the black/ grey and the transparent). How do you recommend to clean it up? Thanks !
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Megan
Verified Purchase:Yes
I am not sure how I prepped food without the Sous Chef 12. The size is perfect and I love it for shredding my cheese, prepping veggies, and chopping up chocolate bars for my cookies. It’s thoughtfully designed as are all Breville appliances and is so well made.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Zamira
Verified Purchase:Yes
This processor works really well. The only draw back is that the plastic bin began to slowly break when I would try to lock it. I wasn’t rough with it either. Now it doesn’t lock but it still works as long as I turn it and keep it in place when I turn it on.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Some good some not so much
on February 13, 2020
Posted by: John c.
First, let me say this machine has lots of power and the accessories are great. I've used this unit for about two years and a couple of things just aren't right. First of all, I can't believe a company would make a food processor that has some of its parts not dish washer safe, that's right, the bowl, blade and cover can go in the dish washer but the large dark gray top and smaller pusher must be hand washed??? Secondly, I have not been able to make mayonnaise or thick emulsified salad dressings with this machine. I think the blade doesn't get close enough to the bottom of the bowl to do the job. I recently broke the bowl and someone who didn't know better ran parts through the dishwasher (this made them break apart) I was faced with replace the parts or buy a new food processor. My wife surprised me with a new Cuisinart, not quite the power, 500 watts vs 600 but I can once again make home made mayonnaise and every part is dishwasher. safe.
Written by a customer while visiting breville.com