Customer reviews from breville.com
Breville - Sous Chef 1-Speed Food Processor - Silver/Transparent
Average customer rating
4.1
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
38
4 Stars
7
3 Stars
8
2 Stars
7
1 Star
4
76%of customers recommend this product.
(
38 out of
50)
Customer Reviews for Breville - Sous Chef 1-Speed Food Processor - Silver/Transparent
Customer Rating
2
Great food processor, but can't get a replacement lid!
on July 16, 2025
Posted by: Sarah
I got this as a gift 3 or 4 years ago and used it at least twice a week and loved it! Then the lid cracked, so we got a replacement. Just a few months later, I dropped the new lid and it completely shattered all over the floor like glass. I was surprised it would have broken so dramatically from falling on the floor once. When I went to order a new one, they were unavailable and I've been waiting for months now with no updates! So frustrated that I can't use the food processor, and no estimate on when the new lid will be available. Would have rated it 5 stars if it wasn't totally unusable now!
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 17, 2025
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Customer Rating
1
Plastic bowl is cheaply made!
on February 8, 2025
Posted by: Pela55
I actually love the food processor but it is useless now because of the cheaply made bowl. The plastic parts on the bottom of the bowl that clip into the base break. Once that happens, the processor will not turn on and is useless. I cannot believe that for the price they charge for this item, Breville has not addressed this issue, even though it has been brought up numerous times in reviews. And, to make it worse, not only are replacement bowls extremely expensive, but they are never in stock. So, now I have a door stop with alot of useless accessories.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, February 10, 2025
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Very sad. It just stop working...
on May 18, 2024
Posted by: JLDLB
I have enjoyed this appliance for some years, and suddenly stop working. I don't have the manual and I cannot get it online. I would like to know who provide technnical service, but first I would like to know how expensive is to buy fix it or better to buy a new one.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, May 20, 2024
We're sorry to hear of your experience. You can always find the manuals online through our website at the bottom of the appliance's web page.
We'll be happy to see how we might help regarding the appliance. Please expect an email shortly.
We'll be happy to see how we might help regarding the appliance. Please expect an email shortly.
Written by a customer while visiting breville.com
Posted by: Megan
Verified Purchase:Yes
I am not sure how I prepped food without the Sous Chef 12. The size is perfect and I love it for shredding my cheese, prepping veggies, and chopping up chocolate bars for my cookies. It’s thoughtfully designed as are all Breville appliances and is so well made.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Colleen
Verified Purchase:Yes
I so love my machine although, upon reflection, wish I had spent the extra money and purchased the 16 cup. More features, etc. I erroneously purchased the 16 cup storage box and discs and, to my great dismay, found they would not fit my 12 cup.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Anne
Verified Purchase:Yes
My favorite thing to make is chopped salad using the slicing disk: veg toppings sliced at 4 on the dial, lettuces sliced at the widest opening. Give it all a quick mix by hand and it’s ready to go.
I always used to make tuna salad by hand and thought “why not?” with the regular chopper blade and pulsing to chop/mix—it’s the best-tasting tuna salad I’ve ever made.
Was surprisingly disappointed by the cheese shredding disk. I make homemade pizza regularly and freshly shredded cheese is a must. I don’t know if this machine has too much speed/power but it didn’t do nice shredded cheese like my 25 year old workhorse did. It actually got jammed at one point—I think the power of this machine is too much for pliant cheese. Got lots of cheese bits and pulverized blobs along with the shreds. I might try putting the cheese in the freezer for a half hour to firm it up a little before shredding and see if that helps.
Used the widest opening on the slicing disk to make quick work of redskin potatoes to cook for mashed potatoes on Easter. Can’t believe the amount of time it saved.
So far I love this machine with a surprising disappointment in the cheese-shredding capabilities—that should be a no-brainer basic task for a food processor.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great food processor
on January 23, 2024
Posted by: Em
Bought it +3y ago and still works perfectly. I recommend!
I have one concern though… I would like to clean up inside the handle however I didn’t find a way to separate the 2 sides of the handle (the black/ grey and the transparent). How do you recommend to clean it up? Thanks !
I have one concern though… I would like to clean up inside the handle however I didn’t find a way to separate the 2 sides of the handle (the black/ grey and the transparent). How do you recommend to clean it up? Thanks !
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Should last longer for the price
on January 12, 2024
Posted by: Claire
I've had this food processor for 4 years, and it has worked rather well. We've taken good care of it, hand-washing the plastic. Today a piece of plastic broke off the bottom of the bowl - a piece of the guide that locks the bowl in place for use. As I read other reviews, I see that this piece breaking is pretty common. It's really a shame, for the high price of this product, and after I followed good online reviews of it, I had thought it would last longer.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 17, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com