Customer reviews from oster
Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Average customer rating
3.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
114
4 Stars
47
3 Stars
43
2 Stars
29
1 Star
43
62%of customers recommend this product.
(
148 out of
239)
Customer Reviews for Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Customer Rating
2
Another joke of a blender.
on October 28, 2023
Posted by: Malik
Gender:Male
The Slicing Disc doesn't even fit the food processor.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Brand Team, October 31, 2023
Thank you for reaching out to Oster®. We are sorry to hear that the slicing disc from the food processor attachment of your blender didn't fit. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your blender and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® Pro 1200 Blender has a 3-year limited warranty. Have a great day!
As we want to hear more context of what happened to your blender and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® Pro 1200 Blender has a 3-year limited warranty. Have a great day!
Written by a customer while visiting oster
Customer Rating
2
Food chopper Oster Pro 1200 3 in 1 - cheaply made
on January 28, 2024
Posted by: Disappointed in Oster
from Texas
Gender:Female
Lid on food chopper broke (Plastic), hard to put on and remove food chopper lid, rubber stopper on pin deformed quickly.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 20, 2024
Hello!
Thank you very much for your feedback! We are very sorry to hear about your your experience - it should not have happened! Here at Oster, we make our products with the highest quality materials and we expect them to last!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for your feedback! We are very sorry to hear about your your experience - it should not have happened! Here at Oster, we make our products with the highest quality materials and we expect them to last!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Response from osterBy Oster, Brand Team, January 30, 2024
Thank you for reaching out to Oster®. We are sorry to hear that the lid on the food chopper broke. That is certainly not the experience we want you to have. Your Oster® Pro 1200 Blender has a 3-year limited warranty, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Food Processor Problematic
on February 21, 2024
Posted by: Jaade
The blender works fine, but the food processor attachment is flaky. The top is almost impossible to seat, parts came off and eventually the clasps holding the top on broke.
Response from osterBy Customer Care, March 21, 2024
Hello!
Thank you very much for taking your time to provide us with your feedback! We are very sorry to hear about the issues with a food processor and we sincerely apologize for the inconvenience caused - it should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for taking your time to provide us with your feedback! We are very sorry to hear about the issues with a food processor and we sincerely apologize for the inconvenience caused - it should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Response from osterBy Oster®, Brand Team, February 22, 2024
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the blender where the food processor attachment is flaky and top part is almost impossible to seat and eventually broke off. We will be glad to check for options to see how we can help you further. Your Oster® Pro 1200 Blender with 3 Pre-Programmed Settings, Blend-N-Go™ Cup and 5-Cup Food Processor has a 3-year limited warranty. We would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution. Have a great day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Adaptor for bowl will NOT come off
on March 1, 2024
Posted by: nothappy134
My issue is with the bowl and (motor) adaptor. The adaptor will NOT detatch from the bowl, no matter how hard I try - and my mechanically oriented (and strong) husband also was not successful. Since the adapter cannot be put in water, using it will be tricky with careful hand washing to not get water around the motor. I did correspond with Customer Svs - they responded quickly and tried to be helpful - but they came back and said they thought the adaptor was not supposed to be detatched/removed.
Response from osterBy Customer Care, March 8, 2024
Hello!
Thank you very much for your feedback! We are sincerely sorry to hear about the issue you have encountered and we apologize for the inconvenience it caused for you!
In this unit, all parts except for the blender base are dishwasher safe. Place sealing ring in bottom basket of dishwasher.
Use a damp, soft sponge with mild detergent to clean the outside of the blender base.
Should you still require our assistance, please reach out to us again, we will try to assist you the best we can!
Thank you!
Oster Consumer Care
Thank you very much for your feedback! We are sincerely sorry to hear about the issue you have encountered and we apologize for the inconvenience it caused for you!
In this unit, all parts except for the blender base are dishwasher safe. Place sealing ring in bottom basket of dishwasher.
Use a damp, soft sponge with mild detergent to clean the outside of the blender base.
Should you still require our assistance, please reach out to us again, we will try to assist you the best we can!
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
3
Nice blender for smoothies, but TOO LOUD!
on March 5, 2024
Posted by: Danika1
from Hendersonville, NC
Gender:Female
I have only been using this blender for about a month, to make smoothies. I like the glass container, and the smoothie setting automatically reverses the blade direction, which is helpful.
However, this blender is extremely LOUD!!! On the smoothie setting, it gets progressively louder & runs longer at each blade reverse. I don't know how many decibels it puts out, but my ears were painfully ringing for a full half hour afterward! Please do something about this...you shouldn't lose your hearing from a kitchen appliance!
However, this blender is extremely LOUD!!! On the smoothie setting, it gets progressively louder & runs longer at each blade reverse. I don't know how many decibels it puts out, but my ears were painfully ringing for a full half hour afterward! Please do something about this...you shouldn't lose your hearing from a kitchen appliance!
Response from osterBy Customer Care, March 6, 2024
Hi! Thank you for posting your review. We are sorry to hear that you found your Oster® Pro 1200 Blender with 3 Pre-Programmed Settings, Blend-N-Go™ Cup and 5-Cup Food Processor too loud. We use all the feedbacks we receive to continually improve on everything we do. If you require our assistance, please contact us directly and we will be happy to assist you.
Thank you!
Oster Consumer Care
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
2
Plastic jar faded and crack broken in 30 months.
on June 18, 2024
Posted by: Alexhdz
from Covina, California
Gender:Male
Bought this product 30 months ago, the base broke already, can’t find replacement.
Response from osterBy Customer Care, June 20, 2024
Hello Alex!
Our replacements are sold in these retailers: https://www.oster.com/e-replacement-parts.html You should ask them for availability since that is information we do not have. You will just need to mention the model of your product.
Thank you!
Oster Consumer Care
Our replacements are sold in these retailers: https://www.oster.com/e-replacement-parts.html You should ask them for availability since that is information we do not have. You will just need to mention the model of your product.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Disappointed in quality of processor lid.
on July 1, 2024
Posted by: Cathy1958
from Chattanooga, Tennessee
Gender:Female
I bought this on 2/25/22 second time using the food processor in the middle of processing some cheese the lid that slides into place to lock broke completely off. Now I can’t use the processor.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, July 5, 2024
Hello Cathy. We're sorry to hear about the issue you've encountered with your Oster® Pro 1200 Blender. It's disappointing that the lid broke during use, preventing you from using the processor further. This isn't the experience we want for our customers. Please reach out to us via our official Oster "Contact Us" https://www.oster.com/support/contact-us so we can assist you. Your satisfaction is important to us, and we appreciate your understanding as we work to make this right for you.
Thank you,
Oster Consumer Care
Thank you,
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
How can it be fixed?
on August 26, 2024
Posted by: Ubud5
from Seattle,WA
Gender:Female
The square driver stopped working after two years.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, August 27, 2024
Hello!
Unfortunately we do not offer repair - your unit should still be under warranty though. Please kindly file a warranty claim under this link: https://www.oster.com/on/demandware.store/Sites-oster-Site/default/Support-Show?cfid=warranty-faq.
Thank you!
Oster Consumer Care
Unfortunately we do not offer repair - your unit should still be under warranty though. Please kindly file a warranty claim under this link: https://www.oster.com/on/demandware.store/Sites-oster-Site/default/Support-Show?cfid=warranty-faq.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster