Customer reviews from oster
Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Average customer rating
3.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
114
4 Stars
47
3 Stars
43
2 Stars
29
1 Star
43
62%of customers recommend this product.
(
148 out of
239)
Customer Reviews for Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Customer Rating
2
Facing issues in assembling
on August 26, 2022
Posted by: Mandy29
from Texas
I bought this last week and sadly it doesn’t come with a manual. I have gone through the online manual available however I’m still not able to figure out how to use the smoothie cup. Do you have a video to help me with this please.
Response from osterBy Oster, August 30, 2022
Thank you for contacting Oster. We appreciate your time and effort in bringing this to our attention. We apologize that the instruction manual is not included in the package. We would highly suggest you contact us directly so we can further assist you. We hope you enjoy the rest of your day!
Written by a customer while visiting oster
Customer Rating
3
Frustrated
on October 27, 2022
Posted by: Chelle1819
from De Pere, WI
Gender:Female
I have this system and love it, but I have a rubber piece that is missing from on top of my adapter for my food processor. Without it, the food processor does not work. Looking for a part number so I can order it through the 3rd party where Oster had me go.
I would recommend this to a friend!
Response from osterBy Oster, October 28, 2022
Thank you for reaching out to Oster®. We are sorry to hear that a rubber piece is missing from the adapter of the food processor. No worries, we are here to help. Please note that the whole food processor part can be replaced and the part number is 164205001000. You can purchase Oster® products and replacement parts at any of our retail partners and prices may vary depending on the retail store.
Here is a list of our retail partners: Amazon, Target, Walmart, Bed, Bath & Beyond, and ereplacementparts.com. If you need further assistance, please contact us directly. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Here is a list of our retail partners: Amazon, Target, Walmart, Bed, Bath & Beyond, and ereplacementparts.com. If you need further assistance, please contact us directly. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Processor base failed with minimal use. Avoid!
on November 4, 2022
Posted by: DoNotBuyAvoid
Motor works fine. Use the blender often. Barely used the food processor and have never submerged the base as stated in the manual and on the base.
It fails to spin the center post for blades after loading some cooked (soft) chickpeas to make hummus.
It fails to spin the center post for blades after loading some cooked (soft) chickpeas to make hummus.
No, I would not recommend this to a friend.
Response from osterBy Oster, November 8, 2022
Thank you for reaching out to Oster®. We are sorry to hear that the food processor fails to spin. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, we advise you to reassemble the food processor by following the steps below:
1. Before assembly, make sure the adaptor is operating correctly. Unplug the motor base during assembly.
2. Place the adaptor in the bowl and turn counterclockwise to lock.
3. Place the bowl with the adaptor on the motor base.
Your Oster® Pro 1200 Blender has a 3-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
1. Before assembly, make sure the adaptor is operating correctly. Unplug the motor base during assembly.
2. Place the adaptor in the bowl and turn counterclockwise to lock.
3. Place the bowl with the adaptor on the motor base.
Your Oster® Pro 1200 Blender has a 3-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
4
Good luck finding food processor parts
on November 24, 2022
Posted by: CoopDLoop
from Delaware
Gender:Female
I love this machine. The blender gets used daily in my house. The food processor is only used occasionally and tonight the adapter to the food processor stopped working and it makes a horrible sound. I've searched for hours and cannot find the one part I need to continue to use the food processor portion.
Written by a customer while visiting oster
Customer Rating
1
Lost the smallest part
on November 27, 2022
Posted by: Chefboyrdon
from Mossyrock, WA
Gender:Male
After 2 years of use, we finally lost the blade shaft. Haven't been able to find the part ANYWHERE. Now the slicer/shredder is useless.
No, I would not recommend this to a friend.
Response from osterBy Oster, December 14, 2022
Thank you for contacting Oster. We value your continued support of our products and we are sorry to hear that you have lost the blade shaft of your unit. Currently, this unit's replacement parts for the blade shaft are not available for individual sale. But no worries, as we are always looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Oster Pro 1200 Blender has a 3-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you and help you with warranty verification for the entire unit's replacement. We hope this information is useful. Have a great day!
Written by a customer while visiting oster
Customer Rating
3
Great Blende but…..
on November 27, 2022
Posted by: Gd306
from Carmel Indiana
Gender:Male
I bought the pro1200 about two years ago, it looks and worked great until recently. On mine the stud that spins the blades dulled and is no longer square so it basically spins on empty. My frustration isn’t that after 2 years of heavy use this happened. My frustration is that their is no video on how to replace the studs in the newer models.
I bought the stud and cannot find clear instructions on how to replace it. Very frustrating
I bought the stud and cannot find clear instructions on how to replace it. Very frustrating
I would recommend this to a friend!
Response from osterBy Oster, December 5, 2022
Thank you for reaching out to Oster. We value your continued support of our products and we are sorry to hear that the Oster Pro 1200 Blender has no video on how to replace the studs. As we are always looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. Take note that our products have a 3-year limited warranty. We'd like to request that you contact us directly so that we can provide you with a better solution. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Garbage
on January 3, 2023
Posted by: MCSB
from IL
Gender:Female
I've had this for a while, but I don't usually blend large amounts, so I use my smaller personal blender for blending. But, today I needed a food processor. I finally pulled this processor out for the first time. It was a complete disappointment. After I finally managed to get enough shredded to empty the container, I tried putting it back together to finish what I was shredding and the the lid will no longer go on. The pin in the middle won't go down. (there is no food in the hole) I can't get the components apart to figure out why. It is stuck solid. The processor container is no longer usable. I used it ONCE!
No, I would not recommend this to a friend.
Response from osterBy Oster, January 4, 2023
Thank you for reaching out to Oster®. We are sorry to hear that the lid will no longer go on. That is certainly not the experience we want you to have. Take note that your Oster® Pro 1200 Blender has a 3-year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
Don’t waste your money
on January 6, 2023
Posted by: Bshres
from Chicago
Gender:Male
The blender itself is not bad. However, the food processor is cheaply made and it seems to be the first thing to break. What’s even worse is that they do not sell replacement parts. You’d have to purchase as whole new blender set when you have a perfectly good motor. Much better to spend a little more and get a ninja.
No, I would not recommend this to a friend.
Response from osterBy Oster, January 10, 2023
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the food processor part did not meet your expectations. That is certainly not the experience we want you to have. We will make sure that our design and production teams are made aware of your feedback. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward.
For warranty claims, take note that your Oster® Pro 1200 Blender has a 3-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
For warranty claims, take note that your Oster® Pro 1200 Blender has a 3-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster