Customer reviews from oster
Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Average customer rating
3.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
114
4 Stars
47
3 Stars
43
2 Stars
29
1 Star
43
62%of customers recommend this product.
(
148 out of
239)
Customer Reviews for Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Customer Rating
1
Can't stop the leaking
on September 10, 2021
Posted by: Bejai
from Maryland
Gender:Female
I needed to replace a blender and food processor that I bought when my son was probably a year old. He's now 35 so I certainly got every dollar's worth. When I saw a blender food processor combo I thought I'd hit the jackpot! And at such a reasonable price. Unfortunately, I spent nearly an hour tightening the bottom over and over to make sure I wasn't doing it wrong. Nothing I've done prevents the leak, it can't be me. The food processor is the perfect size and the blades is just what I need to slice, shred. I'm not seeing this in other brands.
If there is any help or advise Oster can give me to resolve this problem, I'd be overjoyed to keep this product and revised my review. This product has been around for years and I respect it as a reputable brand. Allow me keep thinking this way.
If there is any help or advise Oster can give me to resolve this problem, I'd be overjoyed to keep this product and revised my review. This product has been around for years and I respect it as a reputable brand. Allow me keep thinking this way.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, September 14, 2021
Thanks for contacting the Oster® Brand! We appreciate you for taking the time to write this review. This is not something that we hear very often. If your blender is leaking, check the following:
1. Is the sealing ring over the blade?
2. Is the threaded bottom cap tight enough?
3. Is the jar cracked at the bottom?
4. Is the threaded bottom cap cracked?
5. Is the sealing ring missing?
6. Is the sealing ring cracked, broken or rotting
7. Does the item being blended exceed jar capacity?
If you check all points of the blender jar and the leaking still occurs, you may look for a replacement blade and sealing ring. Hope this information helps.
If your blender is covered by the wonderful warranty, we can help you in getting the best resolution.We may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We look forward to hearing from you.
1. Is the sealing ring over the blade?
2. Is the threaded bottom cap tight enough?
3. Is the jar cracked at the bottom?
4. Is the threaded bottom cap cracked?
5. Is the sealing ring missing?
6. Is the sealing ring cracked, broken or rotting
7. Does the item being blended exceed jar capacity?
If you check all points of the blender jar and the leaking still occurs, you may look for a replacement blade and sealing ring. Hope this information helps.
If your blender is covered by the wonderful warranty, we can help you in getting the best resolution.We may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We look forward to hearing from you.
Written by a customer while visiting oster
Customer Rating
5
Great blender
on September 21, 2021
Posted by: Nashvegasgirl
from Nashville
Gender:Female
I had an Oster blender that was 50 years old that finally died. I chose another Oster to replace it instead of the more "popular" advertised blenders. This blender has a sturdy glass carafe, not plastic like most blenders in the same price point. It blended my daily smoothie quickly without leaving any lumps of frozen fruit. I like the stainless steel look that matches my appliances. It's very easy to operate without having to read a mile-long owners manual. It's not as noisy as the model I replaced. Good 3 year warranty. So far I'm very pleased.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
1
Pro 1200 with processor
on November 12, 2021
Posted by: Tc9374
from Pendergrass Georgia
Gender:Male
Bought this today because we own a blender in the passed and this one came with a food processor. Adapter for food processor does not stay locked in place so it doesn't chop or shred anything.
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, November 15, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Oster® Pro 1200 Blender with 3 Pre-Programmed Settings and 5-Cup Food Processor did not exceed your expectations. This is certainly not the experience we want you to have.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
We look forward to hearing from you. Have a good day!
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
We look forward to hearing from you. Have a good day!
Written by a customer while visiting oster
Customer Rating
2
Pitcher broke after just a few months
on November 13, 2021
Posted by: Crandc
from California
Blender worked great but pitcher has big crack. Replacement I bought doesn't fit. Trying to find model number so I don't have to keep returning items but can't. See others had same issue.
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, November 15, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the glass jar of your Oster® Pro 1200 did not exceed your expectations and that it cracked. This is certainly not the experience we want you to have.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
We look forward to hearing from you. Have a good day!
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
We look forward to hearing from you. Have a good day!
Written by a customer while visiting oster
Customer Rating
5
Has made my life so much easier!
on January 11, 2022
Posted by: MWilson
from Lawrence, KS
Gender:Female
I never thought I needed a food processor until I got this set - I have loved it for years. I'm usually pretty tired at the end of the work day but still want to make healthy meals for my son and I - the food processor has made my life much easier, for tasks such as dicing onions, mincing garlic, etc.. The blender also works great for smoothies or for making creamy soups, sauces etc. - I've had it for nearly 4 years now and it works just as well as the first day I got it.
The only issue I have had is that I accidentally snapped off one of the clips on the lid of the food processor shortly after I purchased it, and I've been unable to find a replacement lid - I had superglued it and that help up for a couple of years, but it just broke again today. Is there any way to get just a replacement lid for the food processor? I love this whole setup, I'd hate to replace it just because of that one piece. Thank you so much!
Written by a customer while visiting oster
Customer Rating
1
can't get replacement jar anywhere
on March 9, 2022
Posted by: sela
from mill valley, ca
Gender:Female
no replacement jar.
other than that It worked great.
other than that It worked great.
No, I would not recommend this to a friend.
Response from osterBy Oster, March 10, 2022
Thank you for reaching out to Oster®. We are sorry to hear that you can't get a replacement jar for your Oster® Pro 1200 Blender. This is certainly not the experience we want you to have. No worries, we are here to help. The replacement jar for your blender has a part number 178891000000. You can buy it in our partner retailers. Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club, The Home Depot and eReplacementParts. Prices may vary by retail store.
For warranty claims, take note that your blender has a 3-year satisfaction guarantee. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill out the "Contact Us" form provided below so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
For warranty claims, take note that your blender has a 3-year satisfaction guarantee. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill out the "Contact Us" form provided below so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
4
Urgent a replacement for the food processor
on March 9, 2022
Posted by: danymena
from Santo Domingo
Gender:Female
The blender is good, but I had issues with the Food processor, but I can't find a new one, mine is broken. Can you tell me where to buy one for this equipment?
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
2
Frustration!
on April 22, 2022
Posted by: Lin72
from Warsaw, IN
Gender:Female
I have a brand new product that I cannot use yet. No instruction manual comes with it and it is a little more complex than just buying a blender and food processor. The single piece of literature with it says you can go on-line to get a users manual. I have spent the last 45 minutes trying to do that and haven't found the proper manual yet. Had hoped to use it today, but won't be able to. Machine may work great, but without the user manual it is useless.
No, I would not recommend this to a friend.
Response from osterBy Oster, April 26, 2022
Thank you for contacting the Oster® brand! We are sorry to hear that the Oster® Pro 1200 Blender did not come with an instruction manual. No worries, we are here to help.
To access and download the instructions manual for your blender, go to the support tab (located on the upper right side of the website’s page). Click the Instruction Manuals and look for Pro Blender BLSTMB Series Instruction Manual.
If you need further assistance, please contact us directly or fill out the contact us form below. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
To access and download the instructions manual for your blender, go to the support tab (located on the upper right side of the website’s page). Click the Instruction Manuals and look for Pro Blender BLSTMB Series Instruction Manual.
If you need further assistance, please contact us directly or fill out the contact us form below. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster