Customer reviews from oster
Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Average customer rating
3.6
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
114
4 Stars
47
3 Stars
43
2 Stars
29
1 Star
43
62%of customers recommend this product.
(
148 out of
239)
Customer Reviews for Oster - Pro 1200 PLUS Blend-N-Go Smoothie Cup & Food Processor Attachment - Brushed Nickel - Glass Jar
Customer Rating
5
oster blender pro 1200
on October 1, 2020
Posted by: Light house
Oster blender pro 1200 is too good. I use this blender each day. Only problem is with the blades ooze rust. Customer service is best. They helped me with replacement.
Thank you.
Thank you.
I would recommend this to a friend!
Response from osterBy Consumer Care Department, October 12, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting oster
Customer Rating
2
Food processor replacement/loud noise
on October 11, 2020
Posted by: TracyP
from Texas
Gender:Female
I bought this model 3 months ago and today is the first time I use the attached food processor. The middle pin to hold down the lid is so hard to secure the lid. Eventually, the lid popped out and broke the outside plastic bracket to secure the lid. I couldn’t find a replacement for the lid as well as the food processor bowl for this model. Also, the blender in general is super loud.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 13, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We look forward to assisting you.
https://www.oster.com/customerservicecontact?cid=contactus
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster
Customer Rating
1
Disappointment on multiple levels
on October 27, 2020
Posted by: cc1986
from Kentucky
Blender unusable after the first use because, in spite of tightening everything beforehand, my attempt at a smoothie leaked into the threads between the tritan jar and the base, and without actually breaking things I could not disassemble it to clean. I didn’t really want to continue using a dirty blender with dairy in the threads. So I contacted customer service when I couldn’t find a replacement tritan jar online.
Customer service did not seem to understand the actual issue and kept sending me incomplete or incorrect replacement parts. After a full MONTH back and forth, sending a dozen emails and receiving 3 separate packages that did not solve the problem, I’m giving up. Not even pursuing a return/refund, everything’s going to my local small appliance recycling center.
And I can say with confidence that I won’t even be trying with the food processor attachment, since several reviews mention it breaking after only a couple uses. I was trying to ignore those and was going to give the appliance the benefit of the doubt because of the larger number of other reviews that said it worked well.
The other reason for this poor review is the actual blender performance: it didn’t even make a decent smoothie. It was too loud, and took way longer than my old Hamilton Beach blender (which finally gave out after many years of excellent smoothies) to get the right consistency from the same recipe.
And a final side note: when I asked for an address to return the parts, even the original product, they told me to keep everything. To me, that just says the company doesn’t care about creating excess waste, even if it is just one person’s products.
No, I would not recommend this to a friend.
Response from osterBy Oster, December 2, 2020
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Oster and we would like to hear more about your experience. Please give us a call at our toll-free number 1-(800) 334-0759. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
1
Food processor is garbage; blender great
on November 10, 2020
Posted by: disappointedchef
from Boston, MA
Gender:Male
I have had great experience with Oster blenders in the past so I was very excited to get a real blender after a long hiatus of sub-optimal replacements for one. I decided on this model because of the food processor attachment. It seemed like a great deal to get both essentially for the price of one and I had had a great experience with an older model of Oster blender/food processor combo. The blender has been amazing and It is being used regularly without a hitch. The food processor is a different story. First use was to shred cheese. It started working OK but halfway through the work I started having problems. I had shredded enough cheese so called it a day and stopped. The next day I was going to use it to make a pesto sauce. The processor wouldn't work at all. After trying to figure out what happened it looks like the adaptor for the food processor broke after a single use. Everything can be assembled but the blades won't turn (because the adaptor doesn't turn at all). If a food processor cannot handle a single use of shredding cheese maybe it shouldn't even be sold at all. VERY disappointed with this product.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, November 11, 2020
Hey there! Thanks for reaching out! That is definitely not the kind of experience that we want you to have. Our Oster products were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 334-0759 Monday to Friday 9 AM to 5 PM EST or email us at osterconsumercare@newellco.com.
Written by a customer while visiting oster
Customer Rating
1
Buttons broke after 1 use
on November 22, 2020
Posted by: Deboe3
from San Francisco Bay Area, CA
Gender:Female
I bought this last month and it worked great the first use. On the next use I noticed that the milkshake button would not work. One the next use the Green/frozen smoothie button did not work. Today neither the milkshake not smoothie buttons work. This is poorly made for something to break after minimal use
No, I would not recommend this to a friend.
Response from osterBy Consumer Care , November 23, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Oster products were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-800-334-0759 Monday to Friday 9 AM to 5 PM EST or email us at osterconsumercare@newellco.com.
Written by a customer while visiting oster
Customer Rating
3
Really Loud
on December 20, 2020
Posted by: Blue smoothie
from Mn
Gender:Female
Bought this after my smoothie maker quit. Unfortunately even on the smoothie setting it does not blend as well. I have to add more liquid than I would like, and feed the ingredients in a little at a time. And it is very loud.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care , December 21, 2020
We are sorry to hear that your Oster® Pro 1200 Blender with 3 Pre-Programmed Settings makes a very loud noise. We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration. For repair or replacement, kindly give us a call at 1-800-334-0759 Monday to Friday 9 AM to 5 PM EST or email us at osterconsumercare@newellco.com.
Written by a customer while visiting oster
Customer Rating
1
Broke the first time I used it
on January 17, 2021
Posted by: Lac814
from Harleysville, PA
Gender:Female
I got this item as a wedding present, something we put on our registry. We went to use it for the first time and it stopped working mid-use and won’t turn back on. It sounds like there’s probably a fuse issue or something, but I can’t buy the parts anywhere because it’s under warranty. The problem is that the warranty is only valid for the person who initially purchased the blender with the initial receipt. Obviously the person just thought she was buying us a wedding present, and did not think about keeping the receipt. So now we’re out a blender and are pretty disappointed.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care , January 18, 2021
We are sorry to hear that your Oster® Pro 1200 Blender with 3 Pre-Programmed Settings and 5-Cup Food Processor, Gray won't turn on. Our Oster products were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. To assist you with repair or replacement, kindly connect with us via Live Chat or email us at osterconsumercare@newellco.com.
Written by a customer while visiting oster
Customer Rating
1
how???
on February 24, 2021
Posted by: Anonymous
from Williamsburg, Virginia
Gender:Male
I bought this today, the instructions say Line up tabs of jar with tabs on the base. MAKE SURE the tab of the jar on the left side is in the back of the tab of the blender base
and the tab of the jar on the right side is in front of the tab on the blender base. WHAT DOES THAT MEAN? IWHICH SIDE IS LEFT AND SHICH IS RIGHT.
and the tab of the jar on the right side is in front of the tab on the blender base. WHAT DOES THAT MEAN? IWHICH SIDE IS LEFT AND SHICH IS RIGHT.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, April 22, 2021
Thank you for reaching Oster® Brand. We appreciate you taking time out of your busy schedule to share this to us and we sincerely apologize for any inconvenience. It is your left and right side while facing the blender. Have a great day!
Written by a customer while visiting oster