Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Customer Rating
1
SAVE YOUR MONEY
on May 12, 2014
Posted by: jeanie
from Okc
Gender:Female
Usage frequency:Daily
Worst iron I've ever owned. I purchased this iron about 3 months ago, the water pours out of it, even when water is below fill line. The retractable cord already quit working. I really wouldn't even give it one star.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
The Sunbeam's Turbo steam master Iron failure
on July 2, 2014
Posted by: interceder12
Gender:Male
Usage frequency:Weekly
You think you're getting this amazingly , good iron with all this highly technical words usage on this product. It become very clear it's delicate after less than 6 months of use. But the prices of irons goes up and irons aren't built to last awhile.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
too light weight
on September 22, 2015
Posted by: notalightweight
from California, United States
Gender:Female
My previous iron of 20 years finally gave out. I never realized how much it did for me until I bought this iron. both had the steam feature, which I love, but this current one is too light weight. I feel I have to either press down or go back and forth twice as much as before. Regretting my purchase...
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care , September 23, 2015
We appreciate your feedback regarding the weight of the iron. Your comments help us to improve on our products in the future. I can certainly understand where you're coming from and we want you to be happy with your purchase. Our Sunbeam Specialists can help you with finding an iron that may better suit your needs. Please give us a call at 1-800-458-8407. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
2
Can't keep the iron surface from scorching
on June 16, 2014
Posted by: Celeste
from Nashvile
Usage frequency:Weekly
I have to clean this iron every time I use it. It does not have a Teflon surface, so it seems to scorch. I clean the surface, I iron, it scorches. Tried to figure out if the self cleaning feature would take care of this. It does not. Settings are hard to read on the dial. On the upside, I DO like the retractable cord and it DOES steam very well.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
4
Pleasantly surprised me
on December 20, 2015
Posted by: MoniR
from Mesa, AZ, United States
Gender:Female
This iron works great! I've had it for a few weeks now and I haven't had a problem with it yet. It heats the way it should and doesn't leak (which is usually the problem I have with most irons). I've used the steamer once and that worked out pretty well too. I'm not a big fan of the retractable cord and that is why my rating doesn't hit the 5 star mark. Although I haven't had an issue with the cord yet, every single iron that I've ever bought with a retractable cord has had that feature broken rather quickly. I can already tell the same thing will eventually happen with this iron too. I would rather just have the cord be able to wrap around the iron for storage.
Disclaimer - I have received this product as a sample to review.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Don't Love It
on September 8, 2014
Posted by: IronGirl
from Chicago, IL, United States
I bought this iron over a year ago. I should have returned it -- my schedule is just too full. The iron is large and unwieldy. It takes extra long to heat up (which is the least of the problems). The steam isn't great. I store my ironing board and iron in a metal coated holder on the wall. I had to have a friend enlarge the spot for the iron so that this one would fit. Yesterday, the iron fell out of the holder and onto the floor. Now when it's plugged in, the light is on but it won't heat up.
Please don't send me email!
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
1
Quit working
on May 24, 2014
Posted by: LisaH
from Cincinnati, OH
Our iron is 3 months old....and it just stopped heating up. Lights come on, plate stays ice cold.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 7, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Very poor iron
on October 18, 2014
Posted by: Missy
from Nashville, TN, United States
Gender:Female
Usage frequency:Weekly
Who knew? Exactly one year to the date (and practically the hour) I purchased this iron, it died on me. Buy another Sunbeam product -- I think NOT!
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 11, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam