Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Customer Rating
5
Luxury middle market iron
on December 21, 2015
Posted by: RobertP
from Nashville, TN, United States
Gender:Male
The sunbeam iron had some interesting qualities. First, the color blue was instantly noticeable and was made out of a sturdy plastic that seemed to hold up well. I also enjoyed the color more over time. For features, the light would flicker red if the iron was hot, a nice aspect that keeps you from guessing or worse, hand testing! The steam aspect and ironing worked consistently well. The temperature dial also worked as expected. Overall, this was a great iron for middle market consumers who want everything to work without unnecessary bells and whistles. ***I was an unpaid product tester for this product that received the product as compensation.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: LouAnneL
from Virginia, USA
Gender:Female
Verified Purchase:Yes
I'm a quilter and really wanted an iron dedicated for clothing so I could keep my quilting iron dry. We use the steam feature for clothing but never for quilting. So I bought three irons from Sunbeam. This one was to be our dedicated steam iron. It has been a wonderful iron. It doesn't leak, steams beautifully and easily handles all the wrinkles we throw at it. My previous steam iron was a high end, high cost iron and it leaked like a sieve. I bought two before giving up on the brand. I had no idea such a great iron was waiting for me in this price point! Thanks so much, Sunbeam!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
Good enough iron
on December 22, 2015
Posted by: Yvonne C
from Edinburg, TX, United States
Gender:Female
I've tried this iron out a few times now. I have to say, I really like the retractable cord. That's probably the best thing about it. Right out of the box I noticed some little water droplets inside the water reservoir. I don't know if they're tested before leaving the factory but I thought that was strange. Using the iron is easy. I like the indicator light to let you know it's hot enough. For the most part the iron worked ok. I used some wrinkle release spray with it and found it more effective than using the iron alone. All in all its a good iron. I'd like to mention that I received this product to test out and review.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not worth it!
on November 5, 2015
Posted by: Asiane12
Gender:Female
[This review was collected as part of a promotion.] I absolutely loved this iron when I saw it in the store but after about 1 week of using it, it stopped heating all together!! I don't quite understand how something so expensive gives out so soon. I am highly disappointed and would prefer never to buy this brand iron again!
Don't waste your money! Looks can be deceiving!!
Don't waste your money! Looks can be deceiving!!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, November 9, 2015
The last thing we want is for you to be disappointed in your purchase! I understand that this is upsetting, and I want to help. Please give us a call at 1-800-458-8407 so that we can get you back to ironing ASAP. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
1
Don't bother!
on October 2, 2015
Posted by: Rosaria
from St Augustine, FL, United States
Gender:Female
Broke after 1 use. Online troubleshooting was no help
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, October 3, 2015
Wow! I'm sure that would make anyone mad. Only being able to use your iron once is terrible, so I understand how you feel. Please contact Sunbeam customer service t (800) 458-8407, and let's get you back up and ironing pronto. Thanks!
Written by a customer while visiting Sun Beam
Customer Rating
4
Very Good Product!
on December 19, 2015
Posted by: mdmuir
from Galena, OH, United States
Gender:Male
I really like this iron. It heats up quickly and does an excellent job eliminating wrinkles. I've used it mainly to iron shirts and never had a problem. The vertical shot of steam feature is nice and allows hanging clothes to be steamed without taking them off the hanger. This is a great product. I would recommend it to all.
* I received this product as a sample to test and review
* I received this product as a sample to test and review
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Couldn't be worse No stars if that was possible
on February 6, 2016
Posted by: rickymark
from Alabama, United States
Gender:Male
The only good thing about this iron is when it fails they ship another. But... How can you iron in the interim. On iron number two in less than six months, this came yesterday, worked great this morning, this evening (only second time off the shelf it heats but won't steam.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, February 9, 2016
I apologize for the trouble you've experienced with your iron. Based on what you've described, I have some troubleshooting tips which may help you.
In order for an iron to steam, the tank must be at least 1/4 full of water, and the iron must be on the steam setting and at an appropriate temperature for steaming.
If you've checked these things, and the iron still doesn't steam, do the following:
1. Hold the iron horizontally or in ironing position.
2. Swish the water vigorously back and forth.
3. Pour the water out. You can repeat this process up to 4 times if needed.
4. Plug the iron in - let heat for 2 minutes. It should then steam.
5. If it is not steaming, rap the tip of the iron against the edge of the ironing board (because the water molecules may be bonded together). When you rap the tip of the iron against the board it should break the bond. This works 95% of the time.
6. Be sure to use tap water. Distilled water does not provide steam as well as regular tap water.
If these troubleshooting steps are not successful for you, please call us at 1-800-458-8407. We're here to help you Monday-Friday, 9am-6pm Eastern.
In order for an iron to steam, the tank must be at least 1/4 full of water, and the iron must be on the steam setting and at an appropriate temperature for steaming.
If you've checked these things, and the iron still doesn't steam, do the following:
1. Hold the iron horizontally or in ironing position.
2. Swish the water vigorously back and forth.
3. Pour the water out. You can repeat this process up to 4 times if needed.
4. Plug the iron in - let heat for 2 minutes. It should then steam.
5. If it is not steaming, rap the tip of the iron against the edge of the ironing board (because the water molecules may be bonded together). When you rap the tip of the iron against the board it should break the bond. This works 95% of the time.
6. Be sure to use tap water. Distilled water does not provide steam as well as regular tap water.
If these troubleshooting steps are not successful for you, please call us at 1-800-458-8407. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
3
Sunbeam retractable cable steam iron
on August 30, 2015
Posted by: Sham
from Riverside, CA, United States
Gender:Female
I bought this iron 7 months ago and the retractable cable would not retract. I contacted their customer service - they are very Good in customer service,. Their reply promptly and sent me another iron. Which was very helpful.
Their customer support is Great unlike many I've dealt with !! keep it Up !!
Their customer support is Great unlike many I've dealt with !! keep it Up !!
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Care , August 31, 2015
I'm glad to hear that our Customer Service team was able to assist you! I hope that you enjoy your new iron. If you have any questions, feel free to contact us at 1-800-458-8407.
Written by a customer while visiting Sun Beam