Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Customer Rating
1
Sunbeam Steam Master Iron with Retractable Cord
on September 4, 2017
Posted by: VCY121415
from Pittsburgh, PA
Gender:Female
was given as a gift and has had it replaced twice.....just went out into the garbage, as the plate on the bottom of the iron becomes rusted. It has ruined quite a few items of clothing!!!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, October 10, 2017
We have high expectations for our products here at Sunbeam and we're sorry to hear about your iron. We'd love to hear more about your experience. Please give us a call at 1-800-458-8407 so you can speak with one of our customer care specialists. We're here for you 9AM - 6PM, EST, Monday through Friday.
Written by a customer while visiting Sun Beam
Customer Rating
5
Holy moly! The cord still retracts!!
on January 18, 2019
Posted by: Bryce
from Columbia, South Carolina
Gender:Male
Honey, sometimes you just have to take a moment to review a product, that has exceeded your expectations. Well that’s what I’m doing now! Not only does this iron still work like a champ, the cord still retracts like day one! It’s not like I only use this iron once a year. I use this iron twice a day and I’ve had it for over three years now. highly recommend this buy!!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, April 22, 2020
Thank you for leaving such a nice review! We are glad that you love our product. We work very diligently and this will give us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently.
Written by a customer while visiting Sun Beam
Customer Rating
1
Ruined shirts
on April 17, 2021
Posted by: Liz McMc
from Las Vegas, NV
Gender:Female
No, no, the shirt did not burn. I purchased my iron in October 2020. I always take care to ensure the reservoir is empty before I rebox it and place it in it's place in my closet. The fourth time I've used this SteamMaster. I was ironing a button up when I noticed what I thought were burn marks. I rest the iron on the table & inspect the iron since I had it on lower heat & I never, ever use starch which can sometimes leave toast marks. No, the metal plate is RUSTED in multiple spots. I have not been able to remove the rust stain. I did not realize the product skimped on the metal coatings that prevent rust (& therefore rust stains). Not a fan anymore.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 19, 2021
We are sorry to hear that the soleplate of your Sunbeam® Steam Master® Iron with Retractable Cord is rusted. We suggest you mix some baking soda and a little bit of water to create a paste. Then, rub this paste on the iron's soleplate by using a soft brush or towel to scrub. Simply use water to wipe it away. We hope this helps!
Written by a customer while visiting Sun Beam
Customer Rating
1
Continuously ruining my clothes
on August 18, 2021
Posted by: michaelvtj
from Syracuse, NY
Gender:Male
I purchased the Steam Master beginning of July. My old iron was old but working fine however used this model in a hotel and thought I would try a new one. Mistake. I only iron cotton shirts and pants thus it is always on the cotton setting. Spray starch immediately burned on to the plate and ruined a shirt before I realized it had happened. Stopped using starch. Cleaned it. Since then, the iron still ends up with mystery residue stuck to the iron nearly every time I use it. I've been ironing for so many years with various irons and never have had this problem. Something is wrong with the iron. Very frustrating.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Consumer Care Department, August 20, 2021
Thank you for reaching out to Sunbeam®. We are sorry if the steam iron is ruining your clothes. That is definitely not the kind of experience that we want you to have. No worries, we are here to help. When you iron with spray starch, please don't use the steam setting on the iron. You can also try descaling the iron.
Your steam iron has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your steam iron has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting Sun Beam
Posted by: lauriehl
from GlenAllen, Va.
Gender:Female
Verified Purchase:Yes
My last Black and Decker was constantly, not sometimes but everytime. Then I got a Rowenta. Beautiful, did a great job--BUT it felt like I was lifting a ton (2,000#'s-literally). I have had such severe arthritis in my dominant right hand that it required surgery 2 years ago. So far 2 irons down. Hand still not 100% and I don't iron as much since I am now retired--however, the Sunbeam I ordered (and received) was pleasantly not heavy nor cumbersome and it NEVER leaks!!! I subtracted 1 point because I have felt a bit of hesitation with the 'retractable' cord. I doubt that will last a long (?) time, but that is not important to me. Good product Sunbeam.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
Sunbeam retractable Nice !
on December 19, 2015
Posted by: Scthomas
from Collegeville, PA, United States
Gender:Male
This is a great iron. My favorite features include the retractable cord and the vertical steam options. The steam produced by this iron seemed to be stronger than other irons I have used in the passed. I also liked the auto shut off options. It was easy to restart if you leave it plugged in. Just pick up and turn the dial to warm it up. My only wish for the product is that the dial to change setting be a little bigger. It is a little shallow and thin to grip. I was still able to use just fine so it's a minor suggestion. All in all a great product. Disclaimer: I received a sample of this product to test out.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
2
Not very well made
on November 24, 2016
Posted by: Aggie69
from College Station TX
Gender:Male
I am a 68 yr old single guy. I iron very infrequently, but have been doing it since I was 10. I know better than to drop an iron and this one I paid particular attention to treating well. While it was functioning, I liked it. The first thing to fail was the shot of steam button. One time I pushed it and it never came back up again. Thereafter the mist button worked for a short time until it too decided to lay down and die. I can still use it as both a dry and steam iron, but without being able to control the water/steam output it is obviously not as functional. I actually have a second identical iron that I purchased for a second location prior to the first one going bad so I'll see how long it lasts.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, November 25, 2016
Thank you for your time and feedback! If you had any issues with your iron please give us a call at (800) 667-8623, and one of our customer service representatives will be more than happy to assist you. For your convenience we are available Monday - Saturday, from 9am -6pm EST. Thanks again!
Written by a customer while visiting Sun Beam
Customer Rating
1
Terrible Iron, Plain and Simple
on August 15, 2014
Posted by: Chico
I have owned this iron for the past month and tried using it on four separate occasions from four separate electrical outlets, and not once has this iron worked for me. After filling the water reservoir up to the max fill line, the immediate problem comes from the iron's sheer amount of leakage. Drops of water come pouring out of the steam vents even after setting the dial to the no steam option. In addition, regardless of if you wait for three minutes, ten minutes, or an hour, the iron doesn't get hot. In fact, the iron doesn't even warm up to the point where I shouldn't touch the metal of the device. As the title states, plain and simple, this iron doesn't work. Don't purchase this iron if you want anything above a library marker or paperweight.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam