Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Customer Rating
1
Do not buy. Beware
on December 4, 2016
Posted by: Julia C
from Hawthorne, CA, United States
Gender:Female
I've had this iron for barely a year. I bought it last Christmas and it quit on me.The iron would start sticking to clothes and create wrinkles even though the Teflon is intact. It reached the end of its life when the light came on but it wouldn't get hot. What a waste of money. Do not invest your money on this horrible item.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, December 5, 2016
We want to turn his experience around for you! Please give us a call at (800) 458-8407 where a representative will be more than happy to help you! We are available from 9am - 6pm EST Monday - Friday. Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Had High Hopes...
on November 5, 2017
Posted by: LsbhNJ
from Central Jersey
Gender:Female
After owning more expensive irons over the years (which didn't last), decided to spend less but go for the trusted Sunbeam brand. Liked the details (retractable cord, auto off choice) but after less than 6 mos., very disappointed. Have had to rewash shirts because of "rust" coming out of holes with steam, and often starch spray burns onto soleplate. Need to replace iron before I ruin any more clothing.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, November 9, 2017
We have high expectations for our products here at Sunbeam and would like the opportunity to change your experience with your iron. Please contact us via live chat here on our website so you can speak with one of our customer care specialists. We're here for you 9AM - 6PM, EST, Monday through Saturday.
Written by a customer while visiting Sun Beam
Customer Rating
5
Mine is great!
on August 11, 2014
Posted by: lj10
from Minneapolis, MN, United States
Gender:Female
Usage frequency:Daily
I thought I'd write a review for this iron since the other two reviews are not good. I really like this iron! No problem with scorching, easy to fill the water compartment, and it's TEAL! :) It's rather large, but that's ok for me. The retractable cord is a great bonus - I will never own an iron without it.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Mistake
on January 25, 2015
Posted by: Sharon1
from Kansas City, MO, United States
Gender:Female
I bourght mine and used it twice and now it lights up but does not heat. Never droppped or anything. Looks good, just doesnt work.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, March 19, 2015
We appreciate your feedback and would like to share more information with you. Please contact our customer care department for troubleshooting and other possible options that may be available to you. We can be reached at 1-800-458-8407, Monday-Friday 9am-6pm Eastern and look forward to hearing from you.
Written by a customer while visiting Sun Beam
Customer Rating
4
pleased with my new iron
on February 19, 2016
Posted by: picturelady
from NC
Gender:Female
I like this iron. It heats up quickly,I like the steam and spray buttons, I like the sturdy feel of it and the way it irons. The design keeps it from falling over, and if it does fall, it has an automatic shut-off. The retractable cord doesn't retract quite all the way, but I don't mind. The only suggestion I have is to change the dial--being under the handle it is not particularly easy to access and to read.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
The steam feature
on June 2, 2016
Posted by: Debs
from L A, CA, United States
Gender:Female
Loved my last Sunbeam iron. Had it for many, many years. Decided to replace it with another Sunbeam. I use the steam most of the time when ironing. I started to notice the buttons that you push for steam sticking. First one, then to try and get it out I would push the other, it stuck. It made a time of ironing into a time of trying to figure out how to unstick the steam buttons. Well, when I set it up yesterday I realized both buttons were stuck in. I was able to unstick one with a knife, then decided that was not wise because as soon as I tried using the iron's steam it stuck. Ugh! I hate when tools don't work
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, June 6, 2016
Thank you for bringing this to our attention. We want to get this resolved for you as soon as we can. Please call us at 1-800-458-8407. We're here to assist you personally Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
3
Cord no good
on July 4, 2016
Posted by: Bonnie 4444
from Met, La
Bought iron a couple of years ago and irons good BUT when retractable cord gets broke then you have no iron! Will never buy another iron again with retractable cord.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, July 19, 2016
We want to know more about what happened so we can fix this for you! Please call us at 1-800-458-8407 and we'll be happy to assist you personally. We're here Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Posted by: tam2
from Grand Junction, CO, United States
Gender:Female
Verified Purchase:Yes
I purchased this iron after my sister purchased one & it is the best iron ever! I do a lot of quilting which requires a lot of ironing & this iron is the BEST. I have purchased several expensive irons & none compare to this one. I would recommend it to anyone/everyone that uses an iron. I was also very pleased at how fast it was shipped & delivered. Thank you, Thank you, Thank you!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , April 2, 2021
Thank you for leaving such a nice review about our Sunbeam® Steam Master® Iron with retractable cord. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam