Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Customer Rating
1
Very LOW Quality
on May 5, 2020
Posted by: OneLoveGoddess
from Newport Beach, CA
Gender:Female
I truly enjoy ironing and have clean pressed clothes when I go into the closet. It’s a weekly meditation for myself. Needed a temporary Iron as I sent my Rowena with my belongings because of my international move. Did not want to spend a lot so this iron fit the bill. When I first used it , there was a terrible chemical out gas smell that lasted the first couple months. Make sure that I opened the window. Emptied the water after each use. About six months to the day , went to iron, plugged it in , got one pair of pants ironed and Dead Fred. The light was on and no heat. Unsatisfactory Quality from China, So disappointed that companies do not check their quality and take production to a country that cuts corners anyway they can to make higher profits and a throw away item that will end up in the land fill.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, June 4, 2020
Oh no! We're so sorry to hear this. Please allow us to correct this. Send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our Consumer Care team is available Mon-Fri 9am-6pm, EST.
Written by a customer while visiting Sun Beam
Customer Rating
2
Bad design
on September 3, 2020
Posted by: Ljohan514
from Houston Texas
Gender:Female
I bought this iron about 2 months ago and I was disappointed in the placement of the heat dial. Now, if I had noticed this before purchase, I would have chosen another model, but I never thought they would put the dial directly behind the handle, obscuring it.Also the dial is hard to read anyway with grey on black characters.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department, October 15, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our irons were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 458-8407 Monday to Friday 9 AM to 5 PM EST or email us at sunbeamconsumercare@newellco.com and we will help you about your iron.
Written by a customer while visiting Sun Beam
Customer Rating
1
Short Life Span
on January 29, 2021
Posted by: James82
from New York, NY
Gender:Male
I bought this iron in March 2020 and it stopped working 10 months later. After using and running out of water for steam I refilled with water but the iron would heat up again. Tried different outlets and let it sit for a few hours but it will not work. I have only used for pressing shirts every few weeks.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , February 1, 2021
We are sorry to hear that your Sunbeam® Steam Master® Iron with Retractable Cord stopped working. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at sunbeamconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
3
Disappointed with this iron
on June 12, 2021
Posted by: MArann
from Arlington, tx
Gender:Female
Purchased this iron n May 2, 2021, it leaks when you start to iron with the steam setting on. Why does the red light start blinking while you are ironing?
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, June 14, 2021
Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry to hear you're having difficulties with your Sunbeam® Steam Master® Iron with Retractable Cord. It's definitely not the experience that we want you to have. The light will begin to blink when the Motion Smart Auto Off system activates. If the unit is moved while the light is still blinking, it will stop blinking and resume normal function.
We hope this helps.
We hope this helps.
Written by a customer while visiting Sun Beam
Customer Rating
1
Less than 2 years old
on September 28, 2021
Posted by: Evsdun
from Dudley, Ma
Gender:Female
After only just over a year of use the temperature control dial is frozen and will not turn so iron will not heat up.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, September 29, 2021
Thank you for contacting Sunbeam®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Sunbeam® Steam Master® Iron with Retractable Cord. We are sorry to hear the issue you have with the temperature control. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Heat control froze
on October 23, 2021
Posted by: EvieD
from Douglas, Ma
Gender:Female
The dial for temperature control froze. Tried to free it up with wd40 but did not work so iG on is fancy junk. Threw it out.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Consumer Care, October 28, 2021
Thank you for contacting the Sunbeam® Brand! We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Steam Master® Iron with Retractable Cord did not exceed your expectations. This is certainly not the experience we want you to have.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill out the contact us form provided below. We look forward to hearing from you.
https://www.sunbeam.com/support/contact-us
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill out the contact us form provided below. We look forward to hearing from you.
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
2
great iron, "retractable" is a joke
on April 18, 2022
Posted by: jeff63
from Chattanooga, TN
Gender:Male
This iron works great - like many other irons, however, the "retractable" cord is a joke. It hasn't worked properly from day 1. It is clearly a design flaw with a spring that is too weak to do the job.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam , April 18, 2022
Thank you for contacting Sunbeam ®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam Steam Master Iron with Retractable Cord. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 3 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam