Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Customer Rating
4
Retractable cord shorted out
on January 18, 2019
Posted by: Need an iron
from Jacksonville, FL
Gender:Male
Great iron except the retractable cord stopped working shortly after purchase. Also, where the cord comes out of house the edge of the housing cut through cord and shorted it out. I dismantled the housing and don’t know if it’s worth trying to cut and solder back together.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Carolct
from Marietta,GA
Gender:Female
Verified Purchase:Yes
I bought this a month ago and am completely satisfied with it. It is hard to find a cordless iron. The only negative thing was that it took a while to receive it,
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Consumer Care, April 24, 2019
Thank you for submitting your review. Your feedback is important to us, and it helps us to continuously improve upon our products and services. If there's anything we can do to assist you, please don't hesitate to contact us at 1-(800) 892-7684. We're here for you Monday-Friday, 9am-6pm EST.
Written by a customer while visiting Sun Beam
Customer Rating
4
Sweet Iron
on July 21, 2019
Posted by: RobE
from Arizona
Gender:Male
I bought mine a couple of weeks ago. It heats up very quickly, and produced plenty of steam for my needs. The retractable cord was icing on the cake!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , February 17, 2021
We are glad to hear that you liked the retractable cord feature of our Sunbeam® Steam Master® Iron with Retractable Cord. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Bbee
Gender:Female
Verified Purchase:Yes
Great iron at an awesome price. Plenty of heat and love the retractable cord!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 6, 2021
Thank you for leaving such a nice review. We are glad that you love our Sunbeam® Steam Master® Iron with Retractable Cord. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Posted by: Lach
Gender:Male
Verified Purchase:Yes
The iron is leaking during the ironing process although it is supposed not to.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, September 4, 2019
Thank you for submitting a review. We apologize for the inconvenience this may have caused you.
There are a few reasons the Iron might leak:
1. The iron has to be filled on Dry Fill or it will leak.
2. Iron must be hot and set to a steam appropriate setting before turning to steam and starting to iron or it will leak.
3. Iron must not be Stored with water in it on steam setting.
4. Iron can't be Overfilled.
5. Must wait long enough for the iron to heat up, before turning to steam.
6. Trying to iron on too low of a setting.
7. Used shot of steam too many times in a row. It will cool down the soleplate.
If your iron still leaks, we encourage you to call our customer care team at 1-(800) 458-8407. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
There are a few reasons the Iron might leak:
1. The iron has to be filled on Dry Fill or it will leak.
2. Iron must be hot and set to a steam appropriate setting before turning to steam and starting to iron or it will leak.
3. Iron must not be Stored with water in it on steam setting.
4. Iron can't be Overfilled.
5. Must wait long enough for the iron to heat up, before turning to steam.
6. Trying to iron on too low of a setting.
7. Used shot of steam too many times in a row. It will cool down the soleplate.
If your iron still leaks, we encourage you to call our customer care team at 1-(800) 458-8407. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Leaks like crazy
on December 11, 2019
Posted by: WA Traveler
from WA State
Gender:Male
It worked for a while but it leaks badly, makes a mess of my shirts.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, December 11, 2019
We apologize for the inconvenience the heating pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Cord won’t retract after 1st use
on January 2, 2020
Posted by: Njpaulley
from Clear Brook, Virginia
Gender:Female
The very first time I used it, the cord retract button does not work at all. Iron works, cord retract does not.........
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, January 16, 2020
Thank you for taking the time to reach out to us. We definitely understand your frustration, and would like to hear more about your iron. We strive to offer great quality iron, and would like the opportunity to assist you further. We encourage you to contact our customer care department at 1-(800) 458-8407. We are here for you Monday-Friday 9am-6pm EST, and looking forward to hearing from you.
Written by a customer while visiting Sun Beam
Customer Rating
3
Power is on but it will not get hot
on March 20, 2020
Posted by: boombastic0608
from ruskin, fl
Gender:Male
I purchased the iron and the its getting power but it will not get hot the plate remains cold
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam®, Consumer Care, March 23, 2020
Thank you for your review. We're sorry to hear about what happened. We will make sure that our design and production team are made aware of your feedback. We would love nothing more than to correct this issue and restore your faith in Sunbeam®. Please give us a call at 1-(800) 892-7684. We're here for you Monday-Friday, from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting Sun Beam