Customer reviews from Sun Beam
Sunbeam - Steam Master Steam Iron
Average customer rating
3.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
53
4 Stars
39
3 Stars
8
2 Stars
9
1 Star
34
64%of customers recommend this product.
(
89 out of
138)
Customer Reviews for Sunbeam - Steam Master Steam Iron
Posted by: Iamlearning
Gender:Male
Verified Purchase:Yes
It is a very good quality Iron and works great. I am very happy with my purchase.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Service, April 4, 2018
I'm glad to hear that you are enjoying your purchase and can iron your clothes to perfection. We thank you for being a Sunbeam fan!
Written by a customer while visiting Sun Beam
Customer Rating
5
The best iron so far!
on February 24, 2018
Posted by: Pixie
from Texas, USA
Gender:Female
Bought it years ago and still worked like if it's out of the box. Lots of powerful steam . It's just a great iron!
Response from Sun BeamBy Sunbeam, Customer Service, May 10, 2018
We're thrilled to hear your iron has been working great for so many years. You can expect nothing else from our Sunbeam irons which have been manufactured for decades. Thanks for sharing your experience and being a loyal Sunbeam fan!
Written by a customer while visiting Sun Beam
Customer Rating
1
Hate this iron. Will give to Goodwill.
on June 29, 2018
Posted by: Marshtron123
from MI
Gender:Female
Got iron two (2) days ago.
1. Cord is too short
2. There is no light that turns off to indicate the iron has reached its temperature setting. There is a red power light, but it stays on so you do not know when the proper temperature has been reached to begin ironing. Therefore, how am I suppose to know when I can put it to the steam setting? Booklet only says “Wait 2 minutes” for it to heat
3. I followed all the directions exactly and it still leaks occasionally.
4. Heavy and awkward to handle.
1. Cord is too short
2. There is no light that turns off to indicate the iron has reached its temperature setting. There is a red power light, but it stays on so you do not know when the proper temperature has been reached to begin ironing. Therefore, how am I suppose to know when I can put it to the steam setting? Booklet only says “Wait 2 minutes” for it to heat
3. I followed all the directions exactly and it still leaks occasionally.
4. Heavy and awkward to handle.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, customer service, July 2, 2018
We're sorry to hear that your new iron is not loving up to your expectations. We pride ourselves on quality and service and would really like the opportunity to turn this experience around for you. Please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST.
You may also call in. Our phone number is 800-458-8407 and agents are standing by Mon-Fri 9a-6p EST. We look forward to hearing from you!
You may also call in. Our phone number is 800-458-8407 and agents are standing by Mon-Fri 9a-6p EST. We look forward to hearing from you!
Written by a customer while visiting Sun Beam
Customer Rating
2
Dead Iron
on July 29, 2018
Posted by: leahtjenkins
from Baton Rouge, LA
Gender:Female
I bought this iron about 3.5 years ago and it has worked beautifully up until recently. It has stopped working altogether this week. I am incredibly disappointed. Are we in an age of disposable products now? And it’s not like we have put this iron through unusual wear and tear. It’s only my husband and I who use this iron and we have taken very good care of it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, August 1, 2018
We're sorry that this iron has not met your expectations. Sunbeam prides itself on both quality and durability. So that we can get this all sorted out, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST.
You may also call in. Our phone number is 800-458-8407 and agents are standing by Mon-Fri 9a-6p EST. We look forward to hearing from you!
You may also call in. Our phone number is 800-458-8407 and agents are standing by Mon-Fri 9a-6p EST. We look forward to hearing from you!
Written by a customer while visiting Sun Beam
Customer Rating
2
Design Limitations
on August 14, 2018
Posted by: GwenGwendo
from Yakima WA
Gender:Female
The placement of the temperature dial makes it difficult to read - also, my fingers bump the temperature dial it when I reach for the handle and it moves the dial. Also, this brand new iron leaks water. The cord is too stiff and gets in the way. I do not recommend.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, August 21, 2018
We're sorry to hear the iron is not living up to your expectations. Our irons are well made and comments about the design are rare. We appreciate your comments and will document them to forward to the appropriate department. If we can be of any assistance at all, please feel free to call us at (800) 458-8407. You can reach us between the hours of 9AM-6PM EST Monday-Friday. A Sunbeam appliance specialist will be happy to assist you
Written by a customer while visiting Sun Beam
Posted by: aljax3419
Gender:Male
Verified Purchase:Yes
I been using brand for ten years like that it have a warranty
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Irishwasherwoman
Verified Purchase:Yes
I purchased the Sunbeam Master Iron a couple of weeks ago. My previous iron had left me practically in tears, leaking water all over clothing I was ironing and leaving marks from the bottom on the clothing as well. I felt like tossing the iron out my kitchen window!
I read an ad for the Sunbeam Steam Master and saw the price. Very, very reasonable. I thought why not? So I ordered one and waited, and when it arrived it was a great day! I was able to iron things quickly with great steam support, and the pointy front of the iron is great for getting into smaller places to iron them.
Since that day I must have said to my husband 8 or 10 times "That is the best iron we have ever had!" (And between you and me, I hate ironing!)
So, if you are feeling anything like I did about your iron and ironing in general, check out the Black and Decker Steam Master Iron with Retractable Cord. You may end up liking to iron!
I read an ad for the Sunbeam Steam Master and saw the price. Very, very reasonable. I thought why not? So I ordered one and waited, and when it arrived it was a great day! I was able to iron things quickly with great steam support, and the pointy front of the iron is great for getting into smaller places to iron them.
Since that day I must have said to my husband 8 or 10 times "That is the best iron we have ever had!" (And between you and me, I hate ironing!)
So, if you are feeling anything like I did about your iron and ironing in general, check out the Black and Decker Steam Master Iron with Retractable Cord. You may end up liking to iron!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care Department, March 10, 2021
Thank you for leaving such a nice review about our iron. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Posted by: Rags76
from Ruskin Fla.
Gender:Female
Verified Purchase:Yes
I bought this iron about a month ago and am very pleased
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 21, 2021
We are glad to hear that you are pleased with our Sunbeam® Steam Master® Iron with Retractable Cord. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam