Customer reviews from lg.com
LG - TONE Active Wireless In-Ear Headphones - Blue
Average customer rating
2.7
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
6
4 Stars
4
3 Stars
8
2 Stars
8
1 Star
10
29%of customers recommend this product.
(
10 out of
34)
Customer Reviews for LG - TONE Active Wireless In-Ear Headphones - Blue
Customer Rating
3
Good but power button is flaky
on March 16, 2018
Posted by: HayFarmerWA
[This review was collected as part of a promotion.] Connects ok, problem is getting the power button to work. Initially it worked right, then about a month into using it, the button started to be a pain to turn on and off. Now you have to guess at what angle to press the button to turn them on or off. Right at a year the button is so flaky to turn them on and off, its a pain to use now.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Product a 4 but customer service 5!!!!!
on March 26, 2018
Posted by: SuniMcSuni
The first pair I purchased ended up losing sound in the right bud after 1.5 months of owning. Called customer service and they were AMAZING! After a quick online form was filled out, received a free return label and the earbuds were replaced and returned in less than a week! I like the earbuds but CS earned a return customer.
Pros: Style/Design, ease of use, battery
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
I love this headset.
on March 28, 2018
Posted by: JDFlipp
from Bossier City, LA
[This review was collected as part of a promotion.] I got this headset a year ago and use it nearly every day. Nothing has gone wrong and I love it.
Pros: Style/Design, ease of use, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Basically a good product with a few flaws
on April 9, 2021
Posted by: JRC was here
from Washington DC
Like many of the reviews I've read, this product has excellent sound quality for music. Somewhat below average microphone for telephone use. My main reason for leaving this review is that I do feel there is a design problem! I'm on my third pair and most likely final pair of these units without exception both units prior have failed on the right channel. It'll be playing right along and the channel starts to get crackling noises followed by no function at all. I believe this is because the retractable feature puts under stress on the connection. I purposely only use them for enjoying music when I'm working out or walking. I think if this physical connection issue was resolved these would be excellent quality products for the value
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 13, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible headphones
on February 7, 2017
Posted by: CB88
from Minneapolis, MN, United States
[This review was collected as part of a promotion.] If you want a pair of headphones for working out, stay far away from these. Initially, I thought this was a good product because the sound quality was decent and the headphones didn't slip out of my ears constantly. Boy was I wrong. LG used the cheapest plastic I have ever seen used on a product. As I was putting my headphones into my backpack to go to the gym, they dropped onto my carpeted floor. When I picked them up, I noticed that there was a chip in the plastic that caused the headphones to basically crumble apart. What's even better: LG voids your warranty if there is any physical damage to the headphones. I used electrical tape to put the headphones back together, but now the volume controls don't work.
In the year 2017, I would like to expect far better quality and a much better warranty program.
Extremely disappointed in this product for the price. I will never buy an LG product again based on the poor quality and terrible warranty.
DO NOT BUY.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
expensive headphones
on March 25, 2017
Posted by: Case74
from laughlin, nv
[This review was collected as part of a promotion.] Headset too small for my neck. Unable to use to talk on phone. Microphone placement to far away from mouth for anyone to hear me. Great sound quality
Pros: Performance
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Won't stay on
on December 3, 2017
Posted by: Hooptieschick
I've had this headset for about 4 months and about a week ago they just started randomly turning off and on. They will say power off, then power on and connected and will do that over Andy over until I shut them off. I turn them on again and it will happen maybe 10 mm in later or 5 min later but it happens again. Also, the phone features have never worked, I can't answer a call and and when I make a call no one can hear me. They are useless, going back to my wired apple headphones.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 15, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Quick charge, Fair sound, Bad mic, Feelin vibs
on January 18, 2018
Posted by: Picky in PDX
from Portland
I would recommend it to someone that would use it for entertainment. I like neither yelling nor being yelled at, so I would not recommend this product to someone for calls. Living in the Portland region, I also like not worrying about moisture killing it.
I purchased this product roughly 2 months ago when my last LG had an earbud disconnect due to normal use. (The mic worked great; I was told it was better than the mic on my phone.)
I like the fast charge, the accompanying app and the sound quality of this headset. Within the app one can modify all sorts of features; it's really great. (I'd like more language options) ***The vibrate feature can not adjusted. Only on/off and if it is set to off, it still vibrates on when powering on/off.***
I DO NOT LIKE THE MICROPHONE. (Can you hear us LG? I'm not the only one.) Like other reviews I've read, my callers hear lots of background noise and have issues hearing me. I find myself yelling just to be heard. Today the battery dies after less than four hours of use (not continuous use either). I will be returning to the store I purchased them from and get a new replacement LG. I sure hope LG has fixed the mic issue.
I probably wouldn't need a phone if I just yelled all the time....
I purchased this product roughly 2 months ago when my last LG had an earbud disconnect due to normal use. (The mic worked great; I was told it was better than the mic on my phone.)
I like the fast charge, the accompanying app and the sound quality of this headset. Within the app one can modify all sorts of features; it's really great. (I'd like more language options) ***The vibrate feature can not adjusted. Only on/off and if it is set to off, it still vibrates on when powering on/off.***
I DO NOT LIKE THE MICROPHONE. (Can you hear us LG? I'm not the only one.) Like other reviews I've read, my callers hear lots of background noise and have issues hearing me. I find myself yelling just to be heard. Today the battery dies after less than four hours of use (not continuous use either). I will be returning to the store I purchased them from and get a new replacement LG. I sure hope LG has fixed the mic issue.
I probably wouldn't need a phone if I just yelled all the time....
Pros: Features/Settings
Quality
3
Features
4
Value
1
Written by a customer while visiting lg.com