Customer reviews from Samsung US
Samsung - 36 inches - Black stainless steel
Average customer rating
3.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
9
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Samsung - 36 inches - Black stainless steel
Customer Rating
1
Nothing
on February 25, 2022
Posted by: Jlam
total junk. in use for less than 2 years and now will not stay on when vent fan or lights selected. the touch buttons work intermittently at best. when you finally get it on it will run for only a few seconds at best.
would not buy again
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, March 31, 2022
Hello Jlam,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung vent hood does not stay on and that the touch buttons aren't responsive. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide containing information on what to do when your Samsung vent hood does not stay on or will not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01203248/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144354525
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung vent hood does not stay on and that the touch buttons aren't responsive. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide containing information on what to do when your Samsung vent hood does not stay on or will not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01203248/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144354525
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Looks Beautiful!
on October 26, 2022
Posted by: JoRen
from Elgin, OK
[This review was collected as part of a promotion.] I bought this and am waiting for it to be installed. I can't wait to see how beautiful it is in my kitchen. So excited!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Excited!
on November 7, 2022
Posted by: JoJo
from Elgin OK
[This review was collected as part of a promotion.] I can’t wait to get my hood installed! I am so excited! I think it will be beautiful and I am so excited to use it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on November 7, 2022
Posted by: Josh
from Las Vegas
[This review was collected as part of a promotion.] Works as expected, beautiful and quiet. Love how the fan syncs with the range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US