Customer reviews from Samsung US
Samsung - 36 inches - Black stainless steel
Average customer rating
3.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
9
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Samsung - 36 inches - Black stainless steel
Customer Rating
5
Great looking hood. Installs up to 9ft ceiling OOB
on April 24, 2019
Posted by: Really Happy
from Colorado
Expertise:Expert
This hood is great to pair with a Samsung cooktop for the WiFi control. Also, this hood accommodates a 9.0 ceiling out of the box. If you have a higher ceiling- just buy the extension accessory. As long as you follow the venting recommendations- this hood is as quiet as most others I've heard. Reading the installation helps alot.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, April 25, 2019
Thank you for the great feedback. Thank you for selecting Samsung and welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Defective Guts
on December 22, 2019
Posted by: Ricardo H
from South San Francisco, CA
[This review was collected as part of a promotion.] bought this hood and cook top to match in 2017 and put in storage because of complete remodel. just had it installed last week and its short circuiting inside the motor box and out of warranty.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Small extension
on June 15, 2020
Posted by: Unsatisfied Buyer
from Aldie, VA
well, like everyone i was attracted to samung products as they look slick and clean in design. i purchased samsung tv, fridge and hood and i absolutely love the tv and fridge but hood has an issue. the extension that came with my purchase is too small for a 10 feet ceiling and it costs you lot of money to buy an extension. i don't think it is worth the money to buy the hood and then spend few more hundreds on the extension
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! Thank you for sharing your Samsung experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Auto feature only triggers at Low power. Useless.
on December 4, 2020
Posted by: Alex
from Surrey, BC
automatic feature only triggers at low power, which is too weak that makes it completely useless. this setting cannot be changed. also the auto feature stop the vent immediately after the range fire is off, this totally did not make sense because the cook smell won't stop immediate at the second you turn off the fire. the vent should be kept on for 20 seconds after fire is off. again, no setting can be adjusted. so much technology so poor execution without any provision for user customization. i wish i can get a refund for this expensive stove and range hood set.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 7, 2020
Thank you for sharing your feedback with us. Your feedback is essential to improving Samsung's products. This sounds like something we should look into, so we can make the Vent Hood more user friendly. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Motor Break Down
on August 15, 2019
Posted by: DNGBOO
i bought three appliances from samsung, wall oven, cook top and this range hood in 2017. all these three appliances broke down since 2017.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 16, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your vent hood, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140239406.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14411
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14411
Written by a customer while visiting Samsung US
Customer Rating
1
Missing parts
on May 10, 2023
Posted by: Nam2
from California
I received my hood without the chimney/duct cover. I paid for a full product and got only the bottom half of it. I am disappointed and upset to see everyone else on here with pics got their chimney/duct covers. I bought an entire kitchen suite of products...double oven, cooktop, dishwasher, and refrigerator... but big fail on this one and 7 months later still haven't received the missing parts that never shipped!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 15, 2023
Greetings,
We want to speak with you directly to provide better support and learn more about your duct cover.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145774659) to help our team gather your information.
Have a great day.
-John
We want to speak with you directly to provide better support and learn more about your duct cover.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145774659) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy the black stainless
on January 28, 2022
Posted by: annoyed customer
this product scratches too easily. samsung doesn't warranty "cosmetic" issues. the design of the chimney where one piece slides into the other causes instant damage! terrible service, terrible "coating" for a very $$$$ hood.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, July 12, 2022
Hello there,
Thank you for reaching out to us about your Samsung range hoods. We apologize for the inconvenience of the range hood scratches too easily.. Don't worry will take note of your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide to prevent further scratches.
Clean your Samsung range hood and vents
https://www.samsung.com/us/support/answer/ANS00089383/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NK36K7000WG/A2
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:1144686533
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for reaching out to us about your Samsung range hoods. We apologize for the inconvenience of the range hood scratches too easily.. Don't worry will take note of your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide to prevent further scratches.
Clean your Samsung range hood and vents
https://www.samsung.com/us/support/answer/ANS00089383/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NK36K7000WG/A2
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:1144686533
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Please make an island hood version
on April 27, 2019
Posted by: Runner1505
from Miami, Fl
Expertise:Expert
I few months ago I bought all Samsung black stainless steel appliances (stove, microwave, dishwasher, refrigerator) but didn't realize you guys don't have a hood for an island. Can you please make an island version so I can finish my kitchen? I believe I just need to top part but that has all four sides instead of 3 for when they are mounted on the wall.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
Runner1505, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US