Customer reviews from Samsung US
Samsung - 36 inches - Black stainless steel
Average customer rating
3.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
9
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Samsung - 36 inches - Black stainless steel
Customer Rating
1
Missing parts
on May 10, 2023
Posted by: Nam2
from California
I received my hood without the chimney/duct cover. I paid for a full product and got only the bottom half of it. I am disappointed and upset to see everyone else on here with pics got their chimney/duct covers. I bought an entire kitchen suite of products...double oven, cooktop, dishwasher, and refrigerator... but big fail on this one and 7 months later still haven't received the missing parts that never shipped!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 15, 2023
Greetings,
We want to speak with you directly to provide better support and learn more about your duct cover.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145774659) to help our team gather your information.
Have a great day.
-John
We want to speak with you directly to provide better support and learn more about your duct cover.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145774659) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on November 7, 2022
Posted by: Josh
from Las Vegas
[This review was collected as part of a promotion.] Works as expected, beautiful and quiet. Love how the fan syncs with the range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Excited!
on November 7, 2022
Posted by: JoJo
from Elgin OK
[This review was collected as part of a promotion.] I can’t wait to get my hood installed! I am so excited! I think it will be beautiful and I am so excited to use it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Looks Beautiful!
on October 26, 2022
Posted by: JoRen
from Elgin, OK
[This review was collected as part of a promotion.] I bought this and am waiting for it to be installed. I can't wait to see how beautiful it is in my kitchen. So excited!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on February 25, 2022
Posted by: Jlam
total junk. in use for less than 2 years and now will not stay on when vent fan or lights selected. the touch buttons work intermittently at best. when you finally get it on it will run for only a few seconds at best.
would not buy again
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, March 31, 2022
Hello Jlam,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung vent hood does not stay on and that the touch buttons aren't responsive. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide containing information on what to do when your Samsung vent hood does not stay on or will not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01203248/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144354525
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung vent hood does not stay on and that the touch buttons aren't responsive. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide containing information on what to do when your Samsung vent hood does not stay on or will not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01203248/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144354525
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy the black stainless
on January 28, 2022
Posted by: annoyed customer
this product scratches too easily. samsung doesn't warranty "cosmetic" issues. the design of the chimney where one piece slides into the other causes instant damage! terrible service, terrible "coating" for a very $$$$ hood.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, July 12, 2022
Hello there,
Thank you for reaching out to us about your Samsung range hoods. We apologize for the inconvenience of the range hood scratches too easily.. Don't worry will take note of your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide to prevent further scratches.
Clean your Samsung range hood and vents
https://www.samsung.com/us/support/answer/ANS00089383/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NK36K7000WG/A2
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:1144686533
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for reaching out to us about your Samsung range hoods. We apologize for the inconvenience of the range hood scratches too easily.. Don't worry will take note of your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide to prevent further scratches.
Clean your Samsung range hood and vents
https://www.samsung.com/us/support/answer/ANS00089383/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NK36K7000WG/A2
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:1144686533
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great cooktop
on January 17, 2022
Posted by: Eddie09
from Los Angeles
[This review was collected as part of a promotion.] Bought this 3 months ago and it's fantastic. Great use of space. Able to cook multiple dishes at once.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance
on January 11, 2022
Posted by: JBCu
from Miami, FL
[This review was collected as part of a promotion.] Great performance, it quickly removes smoke and cooking odors from the air. The overhead light is bright and provides a clean light beam. The hood is paired with my Samsung stove.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US