Customer reviews from Samsung US
Samsung - 36 inches - Black stainless steel
Average customer rating
3.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
9
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Samsung - 36 inches - Black stainless steel
Customer Rating
1
Do Not Buy
on September 10, 2020
Posted by: Jonathan
from Seattle, WA
Not worth your time or money. Easily damages. Not happy with this hood.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 11, 2020
We appreciate you taking the time to share your feedback with us. And thank you for giving Samsung a chance. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Automation works great!
on August 27, 2020
Posted by: RastFam
from Sacramento, Ca.
[This review was collected as part of a promotion.] Automated Bluetooth connection with Samsung stove top works as advertised to automatically turn fan on when stove is turned on. Love this feature.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works well but very loud
on August 3, 2020
Posted by: Photonicsniper
from Knob Noster, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] I’ve had this hood for about 18 months now and overall it’s okay. It does a great job of venting out smoke from cooking (mine is vented outside). The fan is very loud and we rarely us it above the first setting. The filters and housing are very easy to clean and look very nice.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cool innovative product
on August 3, 2020
Posted by: Pete
from Chicago, IL
[This review was collected as part of a promotion.] I bought this product May 2020 and it is awwesome. Before when I fried or sautee on the stove, there would be a grease smell that lingered in the air for days. This hoods sucks the food odors and emits them outside. It has 3 speeds and automatically syncs to my Samsung stove. It is also visually appealing and it is a great update to our kitchen. For the price, I highly recommend this product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Small extension
on June 15, 2020
Posted by: Unsatisfied Buyer
from Aldie, VA
well, like everyone i was attracted to samung products as they look slick and clean in design. i purchased samsung tv, fridge and hood and i absolutely love the tv and fridge but hood has an issue. the extension that came with my purchase is too small for a 10 feet ceiling and it costs you lot of money to buy an extension. i don't think it is worth the money to buy the hood and then spend few more hundreds on the extension
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! Thank you for sharing your Samsung experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Defective Guts
on December 22, 2019
Posted by: Ricardo H
from South San Francisco, CA
[This review was collected as part of a promotion.] bought this hood and cook top to match in 2017 and put in storage because of complete remodel. just had it installed last week and its short circuiting inside the motor box and out of warranty.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Motor Break Down
on August 15, 2019
Posted by: DNGBOO
i bought three appliances from samsung, wall oven, cook top and this range hood in 2017. all these three appliances broke down since 2017.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 16, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your vent hood, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140239406.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14411
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14411
Written by a customer while visiting Samsung US
Customer Rating
5
Best hood ever!
on August 13, 2019
Posted by: cook now
[This review was collected as part of a promotion.] excellent suction! connects to my induction cooktop also, turns on every time i start cooking.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 15, 2019
Samsung is excited to know that we have added something special to your kitchen with the sleek design of our Vent Hood without having to sacrifice a powerful performance. Happy Cooking! Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US