Customer reviews from sentrysafe.com
SentrySafe - 1.2 Cu. Ft. Electronic FIRE-SAFE - Black
Average customer rating
4.4
(710 Reviews)
Rating breakdown 710 reviews
5 Stars
472
4 Stars
143
3 Stars
43
2 Stars
15
1 Star
37
89%of customers recommend this product.
(
572 out of
640)
Customer Reviews for SentrySafe - 1.2 Cu. Ft. Electronic FIRE-SAFE - Black
Posted by: Jesse123
from California
Verified Purchase:Yes
Everything feels good so far with exception of the opening handle. Every time I turn it, the plastic flexes and it feels like it might break over time. If this was made of metal, I think this safe would get the full 5 stars.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Dash Quark
Verified Purchase:Yes
Nice safe, super heavy, not sure about the purpose of the key. It was easy to add a personal code. Wondering if I should just use the factory code. Hoping that is not the same code for every safe. It's hard to give a full review until my house burns down and hoping that never happens so this will have to work.
Written by a customer while visiting sentrysafe.com
Posted by: Sentry_User
Verified Purchase:Yes
The directions for initial set up were not complete. I eventually figured it out. Having one set of instructions for multiple models is annoying.
Written by a customer while visiting sentrysafe.com
Posted by: Johnny B good
from Nampa Idaho
Verified Purchase:Yes
I had problems from the beginning!!! I called the phone number provided by the sticker on the front of the safe (25) times X25 times!!!!
Kept ringing once then busy signal every time 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
So I returned it to Costco!!!!
Kept ringing once then busy signal every time 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
So I returned it to Costco!!!!
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, November 30, 2024
We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. If email is better, please complete the contact us form at www.sentrysafe.com.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: The JoeP
Verified Purchase:Yes
I found the safe to be as advertised. I had some confusion about the key which it turns out is a "secondary" lock. Meaning if you use the key to lock, you must first unlock before the entry code will work. Not a bad idea actually. The other problem I had was with the batteries. The combination worked sporadically. I was informed that I should use only the Energizer brand battery. I replaced the batteries as suggested and the safe works perfectly.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Strong, easy to use but came with major dents
on September 10, 2018
Posted by: Mourad Ezzine
from Bethesda, MD
Verified Purchase:Yes
out of the box it came with 2 big dents (see photo). This confirms some issues signaled by previous buyers.
No, I would not recommend this to a friend.
Written by a customer while visiting sentrysafe.com
Posted by: Karen G
from Amarillo, TX
Verified Purchase:Yes
Lots of room in this safe. I like the drawer option. Wish it didn't have a plastic handle.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: swelle33
Verified Purchase:Yes
Got my safe in on Thursday. Upon opening it, it was already locked. I used the factory code and a new user code to try to open it. Nothing. Tried all of the troubleshooting advice: pushed handle up, pulled handle down, pulled handle out, tried talking nice to it, pretended to not care, did the hokey pokey....nothing worked. Do I need the key? Maybe! Where is it though? There was no key in the box. Is the key inside? Did they lock the key inside the safe that I need to get it open in the first place? The world may never know. Now it’s a mildly expensive toe stubbing device in the middle of my living room and is too heavy for me to return. Two stars for the impressive locking skills though!
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 15, 2021
We appreciate your feedback and apologize for your inconvenient experience with this product in that it won't open. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com