Customer reviews from sentrysafe.com
SentrySafe - 1.2 Cu. Ft. Electronic FIRE-SAFE - Black
Average customer rating
4.4
(711 Reviews)
Rating breakdown 711 reviews
5 Stars
472
4 Stars
143
3 Stars
43
2 Stars
15
1 Star
38
89%of customers recommend this product.
(
572 out of
641)
Customer Reviews for SentrySafe - 1.2 Cu. Ft. Electronic FIRE-SAFE - Black
Posted by: Elijah S
from CA
Verified Purchase:Yes
Very difficult to open. Not sure if I'm going to keep this safe.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, October 9, 2023
We apologize for the experience you’re having with your safe and appreciate your feedback. I will pass it along to our quality team. For further assistance, please call 1-800-828-1438 and we’ll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Jesse123
from California
Verified Purchase:Yes
Everything feels good so far with exception of the opening handle. Every time I turn it, the plastic flexes and it feels like it might break over time. If this was made of metal, I think this safe would get the full 5 stars.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Dash Quark
Verified Purchase:Yes
Nice safe, super heavy, not sure about the purpose of the key. It was easy to add a personal code. Wondering if I should just use the factory code. Hoping that is not the same code for every safe. It's hard to give a full review until my house burns down and hoping that never happens so this will have to work.
Written by a customer while visiting sentrysafe.com
Posted by: Sentry_User
Verified Purchase:Yes
The directions for initial set up were not complete. I eventually figured it out. Having one set of instructions for multiple models is annoying.
Written by a customer while visiting sentrysafe.com
Posted by: Mr Mike Rahway
from NJ
Verified Purchase:Yes
Fresh batteries and just won’t unlock from time to time
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, November 4, 2024
We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Customer Rating
1
I cannot open it . The battery part Is missing so
on March 15, 2025
Posted by: Hacked by cowards
from Columbus ohio
Verified Purchase:Yes
I can not open it . The battery part is missing . I don’t know what to do with it now
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, March 17, 2025
We are sorry for the experience with your safe. It’s hard to pinpoint how this occurred. If you’d like to return the safe you will need to return it to the retailer that it was purchased from.
We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438.
Sentry Safe Customer Service
We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Norton
Verified Purchase:Yes
Good Safe - I purchased because I need a fire proof safe for documents that are in a 3 ring binder. The inside dimensions stated are not correct for all areas and there is only a small area that I can use because the door takes up some of the space. Also, please update your owners manual to clarify which batteries are required, This caused a great deal of problems for me.
Response from sentrysafe.comBy CS, August 1, 2025
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: The JoeP
Verified Purchase:Yes
I found the safe to be as advertised. I had some confusion about the key which it turns out is a "secondary" lock. Meaning if you use the key to lock, you must first unlock before the entry code will work. Not a bad idea actually. The other problem I had was with the batteries. The combination worked sporadically. I was informed that I should use only the Energizer brand battery. I replaced the batteries as suggested and the safe works perfectly.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com