Our safe arrived with a large sticker on the front stating "Don't return before calling us for help!" so it seems like you all know that the literature that you include isn't working. How about a "Quick Start" piece specific to the safe you've sent instead of a "User Manual" that vaguely covers several different models? Honestly, this makes me wonder about the overall support and quality of your product.
Response from sentrysafe.comBy CS, September 29, 2021
We are sorry for the experience with your safe. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com. Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Extremely happy. Very sturdy, strong, secure. Easy to program. The LED light inside is a great feature too, and the ability to turn off the light and to turn off the audible 'beeps' when you press the keypad. The interior tray included is great for smaller things like passports, extra checkbook, cash, small jewelry, etc. I wish I had bought this years ago!
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Nice size safe for important documents, keepsakes, jewelry and firearms. Easy to follow instructions for set up. Plenty of space for what I needed it for. Also like the lockable drawer accessory.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Very happy with my new safe! Has lots of room and very easy to use. I will be mounting the safe soon. I’m finding it hard to justify running a drill through the safe for mounting purposes. So it will be put in a safe place for (no pun intended) now. My wife and I are both happy we made the investment.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
This safe has the security and protection I need for, mostly documents, but also a few items that need to be protected. It’s just the right size to fit out of sight in a cabinet. I read reviews about difficulties with shipping, but my safe arrived in perfect condition. I really like the interior drawer. The electronics work perfectly.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com