Customer reviews from bose.com
Bose - SoundTouch 300 soundbar - Black
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
158
4 Stars
26
3 Stars
15
2 Stars
16
1 Star
25
Customer Reviews for Bose - SoundTouch 300 soundbar - Black
Customer Rating
3
Audio format supported is minimal no atmos/hd
on January 2, 2017
Posted by: Mahesh
Gender:Male
I like the sound quality and bass but after investing so much it makes me think what about audio formats it supports is almost minimal. Will it support atoms or HD versions in the near future? On a different note. My Logitech harmony elite didn't seem to recognize it have to re try for smart home automation.
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on September 1, 2018
Posted by: Brian
Gender:Male
Length of ownership:6 months
I have had this system for about 7-8 months and it has never worked, the sub rattled out of the box so I took it back and exchanged it. I have never gotten it to connect to my WiFi even though the router is 15 feet from it and I can get signals to every other device on different floors. The fact that it’s all app controlled and the troubleshooting is all through an app is also very useless. I also bought the small surround speakers because the room size is apparently larger than this speaker can handle and they have only worked once...this system is absolutely awful and the set up is as well.
Response from bose.comBy Jesse_B, Bose Support, September 5, 2018
Hello, Brian.
Thank you for taking the time to write a review on your SoundTouch 300 soundbar, Acoustimass 300 Bass Module, and Virtually Invisible 300 surround speakers.
We're sorry to hear that this system hasn't provided you a quality experience, and we understand how frustrating this can be. At Bose, we always want to make sure you enjoy our products to the fullest, and we greatly value your investment in the system.
At this time, we'd like to speak with you directly to see how we can help further. Please reach out to our dedicated SoundTouch specialists at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern, and this team will be glad to assist you. Thank you again for your feedback, and have a great day.
Thank you for taking the time to write a review on your SoundTouch 300 soundbar, Acoustimass 300 Bass Module, and Virtually Invisible 300 surround speakers.
We're sorry to hear that this system hasn't provided you a quality experience, and we understand how frustrating this can be. At Bose, we always want to make sure you enjoy our products to the fullest, and we greatly value your investment in the system.
At this time, we'd like to speak with you directly to see how we can help further. Please reach out to our dedicated SoundTouch specialists at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern, and this team will be glad to assist you. Thank you again for your feedback, and have a great day.
Written by a customer while visiting bose.com
Customer Rating
5
seems great product
on September 13, 2016
Posted by: Ravi
Gender:Male
i am planning to buy and demo looks awesome, i am sure its worth a bose collection.
Written by a customer while visiting bose.com
Customer Rating
1
Bose of new not worth it
on December 29, 2017
Posted by: TroyT
Gender:Male
I wouldn’t waste my money on this. Bought the CineMate 1 SR and it stopped working 2 yrs later. I have always loved the sound of Bose but I think quality is dropping. Now I have a speaker that is holding up my wall.
Response from bose.comBy Tony_g, bose support, January 5, 2018
Thank you for sharing your experience with the SoundTouch 300 Soundbar. We're sorry to hear that you experienced difficulties with the system. We want you to know that we are here to help! Please feel free to reach out to customer support for assistance. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us" Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Not turning on. Afrer attempting everything
on January 2, 2018
Posted by: ricar2001
Gender:Male
Not functioning at all. As if it was no-brand product
Response from bose.comBy Tony_g, bose support, January 5, 2018
Hi, thanks for sharing your experience with the Soundtouch 300 soundbar. We are concerned to hear about the issues you are having and would like the opportunity to work with you to find a solution. We encourage you to reach out to technical support. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us" Tony – Bose Support
Written by a customer while visiting bose.com
Customer Rating
2
Great sound, terrible User interface
on August 13, 2018
Posted by: Kirk
Great quality sound, really sleek and pretty. Changing many of the settings involves un-intuitive sequences of buttons on the remote and decrypting LED codes on the soundbar. Bose finally has an app for control but it's extremely limited. You really need to catch up to this decade.
Response from bose.comBy Jesse_Q, Bose Support, August 14, 2018
Hi, Kirk.
Thank you for taking the time to write a review on your SoundTouch 300 soundbar. We're really glad to hear you're enjoying the sound quality and design of the system!
We appreciate your feedback, and we're sorry to hear you've experienced difficulty with the functions of the remote control and our SoundTouch app. Our software team is always working to improve the features and user interface of our apps.
For further assistance with the system, our dedicated SoundTouch specialists will be happy to assist you further at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern.
Thank you again, and have a great day!
Thank you for taking the time to write a review on your SoundTouch 300 soundbar. We're really glad to hear you're enjoying the sound quality and design of the system!
We appreciate your feedback, and we're sorry to hear you've experienced difficulty with the functions of the remote control and our SoundTouch app. Our software team is always working to improve the features and user interface of our apps.
For further assistance with the system, our dedicated SoundTouch specialists will be happy to assist you further at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern.
Thank you again, and have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Very disappointed with low quality bass!
on August 19, 2018
Posted by: Julia220616
Gender:Male
Length of ownership:1 week
I am a Bose fan and have many products such as headset, accoustman 10, companion 2, cinemate 3, etc and honestly I bought sound bar 300 with high expectations but I am veeery disappointed with the very low bass from the subwoofer. I even bought a 2nd woofer to improve the bass but still very poor sound! Even my companion 2 speaker for my computer has a better bass than 2 woofers 10” for sound acoustics 300... seeking for advise from Bose on how to improve the bass quality otherwise I will return the product.
Response from bose.comBy Mohsin_S, Bose Support, August 23, 2018
Hi Julia220616,
Thank you for providing your review of the SoundTouch 300. We are sorry to hear about the trouble you're having. This is not the experience we expect you to have a with the Bass module, and especially not with two. Many of our customers prefer to describe the sound as quite "thunderous" in fact.
We encourage you to contact our Bose technical support team directly. Let's take a closer look at that so you can enjoy your system to its fullest potential!
Please click here for contact information:https://bose.life/2LXQA9c
Thank you again
Thank you for providing your review of the SoundTouch 300. We are sorry to hear about the trouble you're having. This is not the experience we expect you to have a with the Bass module, and especially not with two. Many of our customers prefer to describe the sound as quite "thunderous" in fact.
We encourage you to contact our Bose technical support team directly. Let's take a closer look at that so you can enjoy your system to its fullest potential!
Please click here for contact information:https://bose.life/2LXQA9c
Thank you again
Written by a customer while visiting bose.com
Customer Rating
1
Terrible set-up
on November 5, 2016
Posted by: Sad
Gender:Male
I have always used Bose, but there is virtually no menu to set this up. It will not work at all only through the app on your phone to play music. Good luck trying to get it to play sound through the TV.
Response from bose.comBy Julius, Bose Service, November 9, 2016
Hello there,
Thank you for taking the time to review the Bose SoundTouch 300 system. It is designed to be simple to set up and easy to use, so we are concerned to hear bout the trouble you are having with it. Once you have your devices connected via HDMI, you would set up SoundTouch using the app on your smartphone, tablet, or computer.
If you ever have any questions or concerns about any Bose product, please do not hesitate to contact us at 800-380-4831. We are here to help Monday through Friday 9am to 9pm EST.
Thank you for taking the time to review the Bose SoundTouch 300 system. It is designed to be simple to set up and easy to use, so we are concerned to hear bout the trouble you are having with it. Once you have your devices connected via HDMI, you would set up SoundTouch using the app on your smartphone, tablet, or computer.
If you ever have any questions or concerns about any Bose product, please do not hesitate to contact us at 800-380-4831. We are here to help Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com