Customer reviews from bose.com
Bose - SoundTouch 300 soundbar - Black
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
158
4 Stars
26
3 Stars
15
2 Stars
16
1 Star
25
Customer Reviews for Bose - SoundTouch 300 soundbar - Black
Customer Rating
3
Sound good, but other issues.
on January 28, 2017
Posted by: Pydesa
Gender:Female
The sound is good, but we have a lot of issues with the sound coming on when we turn on the tv. Sometimes it comes on by itself, other times I've had to reconnect by either unplugging it, or start over as if I were just installing. We've also noticed that it will cut out for a second. I purchased since I've had good luck with the brand before. I also think the app could be better, like stoping a stop and start option on the radio. Also wish "updates" were not required. I really just wanted a sound bar that I could turn on and it worked every time.
Response from bose.comBy Ryan, Bose Service, January 30, 2017
Thank you for taking the time to write your review. We are glad that you like the sound and we'd love to help with some of these things to improve your enjoyment of the system.
We are happy to forward your request to pause Internet radio within the SoundTouch app. The purpose for updates is to integrate new product features and these changes generally come from feedback by customers such as yourself.
Turning off CEC functionality on your TV will greatly improve the consistency of your audio. Different brands may call this technology by their own name. For instance, Samsung refers to it as "Anynet" and Sony "Bravia Sync". If you'd like help with these, we have technical experts available. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
We are happy to forward your request to pause Internet radio within the SoundTouch app. The purpose for updates is to integrate new product features and these changes generally come from feedback by customers such as yourself.
Turning off CEC functionality on your TV will greatly improve the consistency of your audio. Different brands may call this technology by their own name. For instance, Samsung refers to it as "Anynet" and Sony "Bravia Sync". If you'd like help with these, we have technical experts available. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
really amazing!....when it works...
on March 31, 2018
Posted by: jay
Gender:Male
had this for a year now. really amazing speakers and the sound is really high quality......but speakers get disconnected maybe once a week, all of a sudden no sound....i have to unplug everything to kind of like do a reset, then ot would start working again. so thats my review. really amazing when it works. i called support already but they said they are working on it. this problem somehow happens often with samsung 4k tvs. so far last time it happened to me was 3 weeks ago. so lets see. maybe they updated it and fix the issue
Written by a customer while visiting bose.com
Customer Rating
1
Move on to something else...
on November 23, 2017
Posted by: soma
Gender:Male
This is the 3rd Bose sound system in my house. Absolutely ridiculous that it doesn’t work out of the box. This will probably be the last Bose system I purchase.
Response from bose.comBy Mohsin_S, Bose Support, November 28, 2017
Hi Soma!
Thank you for sharing your experience on the SoundTouch 300. We're sorry to hear that you had a difficult time getting the system set up. We strive to make our systems user-friendly and simple to use. We certainly like to get in touch with you and help you get your system set up so you can enjoy your favorite content!
Please feel free to contact us at 1800-379-2073. We're open Mon-Fri, 9 AM to 8 PM EST
We look forward to hearing from you!
Thank you again.
Thank you for sharing your experience on the SoundTouch 300. We're sorry to hear that you had a difficult time getting the system set up. We strive to make our systems user-friendly and simple to use. We certainly like to get in touch with you and help you get your system set up so you can enjoy your favorite content!
Please feel free to contact us at 1800-379-2073. We're open Mon-Fri, 9 AM to 8 PM EST
We look forward to hearing from you!
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
1
I should have believed the reviews.
on December 18, 2017
Posted by: Sam
Gender:Female
I purchased the whole kit, 3 weeks ago, now the 2 amber lights are blinking and the unit stops working. I was hesitant, given all the negative reviews
Response from bose.comBy Mohsin_S, Bose Support, January 4, 2018
Hello Sam,
Thank you for sharing your experience with the SoundTouch 300 soundbar. We are sorry to hear about the experience you had. We recommend that you perform a reset of your system by following these steps:
1. Turn the soundbar off
2. Unplug the soundbar power cord from the power outlet
3. Wait 30 seconds
4. Reconnect the power cord
5. Wait 30 seconds for the system to reboot
If the issue still persists, we'd very much like to take a look at what you were experiencing further. To best help you, we recommend that you reach out to our SoundTouch Support line by navigating to this page here for contact details: http://bose.life/2qwENj4. Select your region, scroll down, and click "Contact us"
We are looking forward to hearing from you!
Very best regards
Thank you for sharing your experience with the SoundTouch 300 soundbar. We are sorry to hear about the experience you had. We recommend that you perform a reset of your system by following these steps:
1. Turn the soundbar off
2. Unplug the soundbar power cord from the power outlet
3. Wait 30 seconds
4. Reconnect the power cord
5. Wait 30 seconds for the system to reboot
If the issue still persists, we'd very much like to take a look at what you were experiencing further. To best help you, we recommend that you reach out to our SoundTouch Support line by navigating to this page here for contact details: http://bose.life/2qwENj4. Select your region, scroll down, and click "Contact us"
We are looking forward to hearing from you!
Very best regards
Written by a customer while visiting bose.com
Customer Rating
5
Love it!
on November 28, 2017
Posted by: Dane
Gender:Male
So, this is truly an amazing system! To get all of the benefits/ sound from it, you need a good 4K TV. I had an older Samsung 4K TV and just got a new one today. The difference is unbelievable after connecting the new TV, crazy good! The sound is unbelievable with the new TV. The bose system went from good to amazing!
Written by a customer while visiting bose.com
Customer Rating
3
Five star BUT.....
on November 20, 2016
Posted by: Brownie
Gender:Female
Finally, we decided to go all out and spoil ourselves this Christmas. We purchased the Sound Touch 300 sound bar along with the bass module. The system demonstration at our local audio store left an impression on us and after enjoying our current system for 16 years we had to upgrade! With that said the setup seemed simple enough out of the box. It absolutely was not! My husband and I spent our entire evening trying to hook this up. It really isn't a difficult process and certainly we can follow set up instructions. However.....we ran into some road block and had to read from the manual on out cell phones to get the problem solved. Really Bose, you couldn't include a manual with your premium sound system, one that is far superior than the rest of the market? Something that seems so standard was over looked due to saving a dollar on printing out a manual. In this technology age the consumer can just go online and look it up! Not convenient at all
Response from bose.comBy Ryan, Bose Service, November 21, 2016
Thank you for your investment in Bose home theater products. You'll get many years of enjoyment out of this setup. We are going to forward your feedback regarding the preference for a paper manual over the online tools to our product development team. Always let us know if you have any questions or concerns. Creating the best experience for our customers is important to us and we strive for continuous improvement in that endeavor.
Written by a customer while visiting bose.com
Customer Rating
5
Very grateful sound
on September 13, 2016
Posted by: Anonymous
Gender:Male
I have a lifestyle 28 and I think it's very great for this model
Written by a customer while visiting bose.com
Customer Rating
1
Never ever use this for your TV
on May 4, 2017
Posted by: Anonymous
Gender:Male
Have had it for a week and still cannot make it work with my TV. I reset, reconnected, and restarted for hundreds of times and followed every single word on the start guide. At last I have to fall back to my TV's speaker. I cannot be more disappointed about a product. Don't waste your money on this garbage. I will try to return it. Bose, please hire a couple of good engineers to make your speaker actually speak.
Written by a customer while visiting bose.com