Customer reviews from bose.com
Bose - SoundTouch 300 soundbar - Black
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
158
4 Stars
26
3 Stars
15
2 Stars
16
1 Star
25
Customer Reviews for Bose - SoundTouch 300 soundbar - Black
Customer Rating
2
Good have been a great product
on October 21, 2016
Posted by: HECTOR
Gender:Male
Who puts ONE HDMI input. I have a cable box, Blu-ray player and Sony PS4. Most household's have several devices requirin a minimum of 3 inputs. So why just one?
Response from bose.comBy Ryan, Bose Service, November 4, 2016
We are happy to clarify the setup of this system. Many of our home theater customers have multiple devices for entertainment. This system is designed to have those devices all connected to the inputs on the television, which acts as a switcher. Whatever you are seeing on screen, you will hear through the Bose system.
To accomplish that, the Bose would receive a single cable from the television for the audio signal. That would typically be an HDMI cable with an audio return channel (ARC) or an optical cable connected to the television's audio output. We'd be happy to walk you through any portion of the setup. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
To accomplish that, the Bose would receive a single cable from the television for the audio signal. That would typically be an HDMI cable with an audio return channel (ARC) or an optical cable connected to the television's audio output. We'd be happy to walk you through any portion of the setup. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Audio Lag is annoying. Will probably return.
on December 14, 2017
Posted by: SWATBoss
Gender:Male
The audio is never in sync with the video. Changing the settings on my tv does no good.
Response from bose.comBy Tony_g, bose support, December 16, 2017
Thank you for sharing your experience with the SoundTouch 300 soundbar. We're sorry to hear that you experienced difficulties with the audio syncing to the video. We understand that your thinking of returning the product, but want you to know that we are here to help! If you need assistance with this or any Bose products in the future, we encourage you to reach out to our Technical Support team at 1-800-282-2673 . Thank you!"
Written by a customer while visiting bose.com
Customer Rating
5
Bose is the best
on September 13, 2016
Posted by: Spence
Gender:Male
This speaker is one of the best that bose has out there right now and it looks good and sounds good and it works great with everything so if your looking for something like that its for you.
Written by a customer while visiting bose.com
Customer Rating
5
Can't wait to hear it - sounds like a winner!
on September 14, 2016
Posted by: SriniK
Gender:Male
Finally, my prayers answered!
Why? Short answer: PhaseGuide, Acoustimass, rear-wireless, and 4K HDMI.
Unparalleled clarity and L/R separation of PhaseGuide - if you listen to a SoundTouch 130 - but then, the absence of rear wireless was a deal breaker
Acoustimass bass that have bass like no other - both low and mid frequencies it sounds like - remember those Bose demos that were superb due to such modules alone?
Acoustimass bass that have bass like no other - both low and mid frequencies it sounds like - remember those Bose demos that were superb due to such modules alone?
Rear-wireless - got to have that - no pesky wires to trip on
4K HDMI - hope it works with HDR - must have when the TV ARC is stereo only (not always so with modern TVs)
Time to for a new home for my Maggies - perhaps!
Sonos, your turn! Goodbye Sony & Samsung sound-bars/tin-cans!
Written by a customer while visiting bose.com
Customer Rating
1
Not getting surround sound i expected
on December 25, 2016
Posted by: Ant
Gender:Male
I recently purchased the sound bar and the accoustimass and I have to say I'm utterly disappointed. From what I had read and heard when purchasing this setup I thought I would be getting a surround sound system that was simple to install. To my disappointment, not only was the installation process a headache but there's absolutely no depth to the sound. When I did the acqustic IQ set up I was excited as it sounded like the system was cable of creating a surround sound. However, after watching a few different movies and shows I have yet to get anything that would qualify as surround sound. While the speakers can play at high volume they provide absolutely no depth. I'm hoping I messed up in the installation process or else I'll be returning the system. For what's it's worth I did not purchase the rear speakers but from what I was told I wouldn't not need the money to get the surround sound quality.
Response from bose.comBy Ryan, Bose Service, December 27, 2016
Thank you for sharing your experience with this system. Running AdaptIQ is an important part of the installation process and we appreciate you following through with that. We'd love to take a closer look at your setup to ensure that you are getting the best possible performance. Give us a call when you are home with the system and we have zero doubts that you'll be happy with the results. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Pay shipping and I'll give you the full set up
on April 14, 2018
Posted by: kconner27320
Gender:Male
Bought the the complete system. After 6 months I've decided I'd rather listen to the TV sound than put up with all the trouble the Bose system creates. Several minutes of silence at start up, sporadic connection, no on screen information.
Written by a customer while visiting bose.com
Customer Rating
1
Terrible Set-up
on February 25, 2018
Posted by: Former Bosefan
Gender:Male
Three times now we've tried to keep the system working, but it shuts "off" mid-programming. Very frustrating--and nothing seems to fix it. Add to that, no customer support number to call.
Response from bose.comBy Tony_g, bose support, February 26, 2018
Hi, thanks for sharing your experience with the SoundTouch 300 soundbar. We are sorry that it didn't live up to your expectations, but wanted you to know that we are here to help. Please feel free to reach out to customer service. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us"Tony – Bose Support
Written by a customer while visiting bose.com
Customer Rating
1
its a mission to install
on November 26, 2017
Posted by: Juan
Gender:Male
I bought this today. It was so complicated to install that it took almost 3 hours. By the time it was install and we did the little head thing to get the better sound the movie kong skull island was over. It work for a little bit then the sound went off it was to complicated to run.... I like old school things easy to run easy to do easy to enjoy. I am writing this review as I am packing everything back to return it. Watching tv should not be a mission...... Sorry bose very disappointed.
Response from bose.comBy Mohsin_S, Bose Support, November 28, 2017
Hello Juan!
Thank you for sharing your experience with us. We are sorry that you had a difficult time setting up your system and understand why you would be disappointed. We're obsessed with making great sounding speakers, but we also ensure that they are simple in design and functionality.
We understand that you are getting ready to return them. Just to let you know we have a Support Line that is available to you that will help you with setting up the system. The contact number is 1800-379-2073, Mon-Fri 9 AM to 8 PM. We hope that you give us another chance!
Looking forward to hearing from you.
Best Regards
Thank you for sharing your experience with us. We are sorry that you had a difficult time setting up your system and understand why you would be disappointed. We're obsessed with making great sounding speakers, but we also ensure that they are simple in design and functionality.
We understand that you are getting ready to return them. Just to let you know we have a Support Line that is available to you that will help you with setting up the system. The contact number is 1800-379-2073, Mon-Fri 9 AM to 8 PM. We hope that you give us another chance!
Looking forward to hearing from you.
Best Regards
Written by a customer while visiting bose.com