Customer reviews from bose.com
Bose - SoundTouch 300 soundbar - Black
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
158
4 Stars
26
3 Stars
15
2 Stars
16
1 Star
25
Customer Reviews for Bose - SoundTouch 300 soundbar - Black
Customer Rating
1
Useless for surround sound system
on March 31, 2017
Posted by: Stumpapi
Gender:Male
Purchased this with Virtually Invisible 300 speakers to set up a surround system at home. Totally impossible to do, the SoundTouch 300 would not connect to the speakers and hold connection. Speakers only produced weak, spotty sound. Connection was often dropped. After 6 hours of trying I was never able to successfully connect and never could hear anything from them. Setup was very slow and confusing. I tried to reset to defaults but after 45 minutes status lights were still blinking. Never reset. Just gave up. The SoundTouch sound is quite good itself but it is useless as part of a surround sound setup. It would often start playing Internet radio from the app even with the app closed. Happened often can't figure this out either. I had hoped to call technical support but close early in the evening. Good as a stand alone sound bar but useless as part of a system.
Response from bose.comBy Eric_h, Bose Support, April 15, 2017
Hi Stumpapi, thank you for the feedback, the setup of your system should not be challenging and we'd really like to help make it easier. We have made some recent improvements to the control of the rear speakers and can assist in getting your system set up to your liking. Please contact our technical support team at 800-367-4008, we are available Mon-Fri from 9am-9pm and Sat from 9am-7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
mb
on March 30, 2017
Posted by: mb
Gender:Male
Sounds great when it works. If you connect through HDMI-ARC, you will have connectivity problems and waste a lot of time resetting and reconnecting the system. Despite indications to the contrary, this issue is still not fixed. Just check Bose's own product boards.
Response from bose.comBy Eric_h, Bose Support, April 15, 2017
Hello MB, thank you for taking the time to provide some feedback on the SoundTouch 300. We are aware of the ARC connectivity issues that some of our customers are experiencing and are working to find a fix across different brands. For now we can recommend using an optical cable from the TV to the soundbar for a more stable audio connection. Feel free to contact our support team at 800-367-4008 for any questions or assistance you may need. We are available Monday-Friday from 9am-9pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
Awesome sound when it works
on January 8, 2017
Posted by: Max
Gender:Male
I bought this a week ago. I have constant audio drop for periods of time. This is not the worst. Occasionally, it will make this screech sound, sometimes above 85 or 90 dB. I am surprised the speaker has not blown. Maybe it has and I just do not know about it yet. The sub constantly disconnects. I am narrowing this down to a possible relationship between sub disconnecting, sound loss, screech sound.
Response from bose.comBy Ryan, Bose Service, January 12, 2017
We appreciate the kind words regarding the sound quality of the system but share your concerns about the intermittent issues you've described. We have experienced technicians available who can help. Please contact us when you are home with the system. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product
on July 20, 2017
Posted by: Sammy305
Gender:Male
The Sound Is The Best I Ever Herd.Powerful And Clear
Response from bose.comBy Eric_h, Bose Support, August 3, 2017
Hello Sammy305, we are excited to hear you are impressed. The SoundTouch 300 is one of my favorite Bose products. We hope you'll add the Acoustimass 300 bass module and Virtually Invisible 300 surround speakers as well! Thanks for the kind words!
Written by a customer while visiting bose.com
Customer Rating
5
Life Changing Sound, Unobtrusive Device
on December 26, 2016
Posted by: JW1717
Gender:Female
Bose thought of everything with this product. The sound is amazing, lots of depth, volume and texture. It is so thin and unobtrusive it will work in any space. Set up is relatively simple and operation is intuitive. This is the device I've been waiting for and it is beyond all expectations.
Written by a customer while visiting bose.com
Customer Rating
5
Easy instal
on February 10, 2017
Posted by: Happy Dan
Gender:Male
I bought this a couple weeks ago. I hated I waited this long to buy. I can't wait to get home each day to listen to it. Best money ever spent.
Written by a customer while visiting bose.com
Customer Rating
5
Very Impressive Speaker
on January 6, 2018
Posted by: indychris
Gender:Male
I will say I was very skeptical at first, I had tried three other soundbars and they were horrible. So I had just accepted that I was going to have to keep the big speakers and receiver if I wanted good sound. When I found the SoundTouch 300, I was a little shocked at the price, but I figured if it could do what none of the others could do, then it would be worth it. After setting it up and turning on my music, I was absolutely sold! The music sounded better coming from this little bar than it did coming out of the big speakers. I am very happy with this purchase.
Written by a customer while visiting bose.com
Customer Rating
2
Totally disappointed with this Sound Bar!
on March 12, 2017
Posted by: Max
Gender:Male
I bought this sound bar, base unit and cubes right before Christmas and have had nothing but trouble since. The sound bar will not stay connected to the wifi/TV and I'm so frustrated with this system right now I could throw it out the window! I certainly expected a lot more from Bose given my previous experience and the price of this system. I had an acustamast cube system for nearly 20 years and it worked liked a dream. Bose had better solve their issues with this sound bar or I'm going to have to consider a different sound system/brand.
Response from bose.comBy Eric_h, Bose Support, April 11, 2017
Hello Max, thank you for taking the time to write a review on the SoundTouch 300. We certainly don't want our customers to be frustrated and i'm sure that we can assist with the issues you are having. We recently released software updates that may address what you are experiencing and would like you to enjoy this system just as much as the Acoustimass system you once owned. Please contact us at 800-367-4008, we are available Monday through Friday from 9 am to 9 pm EST.
Written by a customer while visiting bose.com