Customer reviews from frigidaire.com
Frigidaire Professional - 30 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.3
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
9
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
8
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for Frigidaire Professional - 30 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Customer Rating
5
Good product
on February 21, 2021
Posted by: Delman
[This review was collected as part of a promotion.] We’re pleased with this purchase and would recommend it to our friends and family
Written by a customer while visiting frigidaire.com
Customer Rating
1
Faulty lights
on April 17, 2024
Posted by: Newhouse2
[This review was collected as part of a promotion.] I recently moved into a new home that came equipped with Frigidaire appliances, including the range hood. While initially satisfied with the overall performance of the appliances, my experience with the range hood lights has been extremely disappointing.
Within just 15 months of regular, minimal usage (1-2 times a month), all four lights on the range hood completely stopped working. It's frustrating to encounter such a malfunction in such a short timeframe, especially considering the infrequent use of the lights.
What's even more disappointing is the apparent lack of support from Frigidaire regarding this issue. After reading through various reviews, it seems that this problem is not an isolated incident but rather a common flaw in the design of the range hood.
While the fan still functions properly, the non-operational lights significantly detract from the functionality and aesthetics of the appliance.
Overall, my experience with Frigidaire's range hood lights has been subpar, leaving me questioning the reliability and durability of their products. I would caution others considering Frigidaire appliances to be wary of potential issues like this and to thoroughly research alternative options before making a purchase.
Response from frigidaire.comBy Owen, Online Outreach Specialist, April 19, 2024
Hello Newhouse2,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great Vent Hood Ruined By Horrible Lighting
on March 24, 2018
Posted by: Oldoiler
from The Woodlands, Texas
[This review was collected as part of a promotion.] This is a fantastic vent hood that was completely dropped in the design portion relative to the lighting. If you can't see what you are cooking, it doesn't really matter how well it exhausts, right?
Frigidaire used these proprietary bulbs that are simply horrible. They start to dim and fade from the day you turn them on. After two months, ours were so dim as to be basically unusable. Why would I want to go and buy these poorly designed, proprietary LED bulbs again only to have them go to the level of a single candle flame in another two months?
Comparing their light output to a single candle flame is actually an insult to the candle. With that said, I ended up retrofitting mine with different LED's. I can use two at a time, but not all of them as they will all start blinking. I'm sure this has to do with the proprietary bulb/system that come with this poorly designed light portion of the unit.
As it is, two LED bulbs from the retrofit put out 10X more light than all four of the original bulbs.
This hood is simply not worth the price at all considering the horrendous lighting drawback. I'm guessing that all of the 4 & 5 star reviews were made shortly after installing the hood and before the lighting problems started .
The cold white light is not pleasing in a kitchen either while trying to cook. The LED's that I have installed are a nice bright warm color. Much more conducive for cooking.
Unless you're just completely happy with having to change proprietary cold white bulbs out throughout the year, then I guess this is a good range vent hood for you. You can bet these bulbs will not be cheap.
I just can't believe that Frigidaire designed this hood without giving the owner the ability/option to put whatever type of LED bulb in that they desired instead of being forced to use a proprietary bulb.
Stay away from this vent hood.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, March 26, 2018
Hey Oldoiley, I am terribly sorry to hear that you are unhappy with your range hood. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
DON’T do it !!
on September 16, 2019
Posted by: Steve Douglas
[This review was collected as part of a promotion.] It sounds like a freight train on level 3 (high), a motorcycle on level 2 ( med) and average on level 1. Forget cooking and having a conversation also the lighting is by far the worst of any I’ve had. Dim bluish bulbs that make everything look odd from the food to the backsplash and I can’t find a way to change them. If this series of appliances didn’t come with this new construction home I never would have picked them. Wouldn’t let me add a photo
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 18, 2019
Hi, Steve! We appreciate you taking the time out to share your feedback with us. We understand that the sounds coming from your ventilation hood can be a little clamorous. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
If the sounds you are hearing becomes unbearable or you have any questions, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
If the sounds you are hearing becomes unbearable or you have any questions, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Professional 30'' Under Cabinet Range Hood
on January 11, 2023
Posted by: nirubs
[This review was collected as part of a promotion.] Great addition to our kitchen appliances as it makes things better than the regular microwave oven when it comes to the air exhaust and light fixtures underneath is really useful with the regulator knobs.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Size and Lighting
on February 15, 2017
Posted by: BenWay
from San Diego
[This review was collected as part of a promotion.] Recently installed this and are really appreciating the lighting it shines on the stovetop. Also great functionality.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great! Love the led lights!
on May 17, 2017
Posted by: Jamesjay
from Milwaukee, WI, United States
[This review was collected as part of a promotion.] I bought this hood fan along with the professional series stove, refrigerator, and dish washer and I couldn't be happier with my purchase!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
LOVE
on September 8, 2017
Posted by: jenstegall
from Florence, MS, United States
Hood looks great. Perfect addition to our kitchen.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com