Customer reviews from frigidaire.com
Frigidaire Professional - 30 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.3
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
9
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
8
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for Frigidaire Professional - 30 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
Not a Happy Customer
on August 12, 2021
Posted by: 350 Gardens of Harmony
Hood's motor is going out. Has a loud sound. Unit is only 2 months old however loud noise started day one. Sometimes it doesn't even turn on
Response from frigidaire.comBy Hailea, Online Outreach Specialist, August 13, 2021
This is awful to hear, and we’re so sorry you’ve had this type of trouble with your new range hood. We never want you experiencing any failure, and we’d love to learn more about this from you to see how we can assist. We’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST), and we hope to hear from you soon! ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lights are the issue
on February 6, 2022
Posted by: CBcook
[This review was collected as part of a promotion.] The unit looks great and yes the high fan setting is loud but it pulls a lot of air through so that is fine for me. My only issue is the lights are not bright at all. I want to replace them with brighter bulbs but can't get enough info. If I would have know it the brightness was this dim I would have gone with a different hood. As you can see in the pics almost no difference.
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 9, 2022
Hello, CBcook! Thank you for sharing your feedback with us. This model provides a clear, bright view of your cooktop workspace with LED lighting for seamless meal preparation. Did you know that his model offers 3 different brightness levels? Have you tried to adjust the settings? This should help make a difference! We are here should you need further assistance, feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t buy, lights suck Frigidaire doesn’t back warranty
on December 19, 2022
Posted by: Frigidaire Sucks Bad
Exhaust is fine. Utilitarian look. LED lights are a harsh white color. Doesn’t make food look appetizing.
Frigidaire doesn’t honor warranty.
Knob you rotate for lights is flimsy and doesn’t work. Called Warner Stellian for repair within a week of purchase and they sent me to Frigidaire. I started this in May and it is December and it has never been fixed. Frigidaire says the light is not part of the warranty. Never trust Frigidaire again
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 20, 2022
Thank you for sharing your feedback. Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns please let us know! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. We are happy to assist you and hope to restore your faith in our brand. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
New vent hood
on April 15, 2020
Posted by: jmp4820
[This review was collected as part of a promotion.] Very Noisy!! Also sometimes it breaks the circuit breaker when using it.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 20, 2020
Hi, Jmp4820!
Thank you for sharing your experience! We're sorry to hear that the range hood is having power issues! It is normal for it to make some noise as it runs due to the high RPM fan. Please ensure it has a solid connection to a 120 volt dedicated circuit with a 15-amp breaker. If the issues continue, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thank you for sharing your experience! We're sorry to hear that the range hood is having power issues! It is normal for it to make some noise as it runs due to the high RPM fan. Please ensure it has a solid connection to a 120 volt dedicated circuit with a 15-amp breaker. If the issues continue, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
BEAUTIFUL BUT...
on December 28, 2020
Posted by: Builder Dave
[This review was collected as part of a promotion.] Very nice unit. Has that commercial look and feel omit the control knobs. They feel a little "cheap" compared to the rest of the unit. I would give it another star or two if it wasn't for the light switch not functioning very well. The unit is just over three years old, RARELY used, and now it seems to take an eternity for the lights to come on (if at all) when switched on. Calls to customer support to see if this is a known issue only prove to be a big waste of time...45 minutes and then the call get dropped.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lights too dim
on February 11, 2021
Posted by: JMB65
Original unit repaired five times. Lights never bright. Got a whole new unit and the lights were bright for a few weeks. Dim again. Hey Frigidaire... or Electrolux - you need to totally scrap the design and start over.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, February 18, 2021
Hello, Jim engineer!
Thank you for your feedback. We're sorry to hear of your experience with the range hood, thus far. Your feedback is certainly valuable to us as we work to continuously improve our products. Should you need further assistance, please do not hesitate to reach out to us. -Katrina
Thank you for your feedback. We're sorry to hear of your experience with the range hood, thus far. Your feedback is certainly valuable to us as we work to continuously improve our products. Should you need further assistance, please do not hesitate to reach out to us. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Can Keep Up
on July 23, 2022
Posted by: PCHCLTX
[This review was collected as part of a promotion.] Used for about a month know in new home. Can definitely keep up with any smoke coming from electric cooktop. Good lighting is a bonus.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Came with the new house
on August 25, 2020
Posted by: Tutee
[This review was collected as part of a promotion.] All our Electrolux appliances came with our new house, the hood lighting makes me feel like I have Cataracts..It’s getting worse and the food doesn’t look appetizing in this ugly lighting .. I wish there was the option to change it .. I don’t even have a book to check how to change them. Don’t know who designed this hood but they definitely weren’t cooks .. sorry Electrolux this isn’t worth it .. stick to vacuum’s
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 28, 2020
Hello, Toni Italian. Thank you so much for leaving such detailed feedback! I’m sorry to hear about lighting on your range, and we would love to hear more about this! When you get a moment, join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to see what’s going on! – Hailea
Written by a customer while visiting frigidaire.com