Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
1
This is ridiculous!
on December 25, 2017
Posted by: Jstreb
from Utah
I purchased the house for my daughter who was ecstatic to receive it. Everything was smooth sailing until the software updated and the house WiFi quit working. We have literally tried everything. Soft resetting the house, resetting to factory settings, resetting our WiFi, reinstalling the app. Short of tearing apart the house, we have literally tried everything!! It’s so frustrating! We will be calling tech support tomorrow and then they can’t resolve our WiFi problem, this expensive hunk of junk is going back!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2017
We're sorry to hear that your Hello Dreamhouse is not working properly. Our team would be happy to help you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Total Disappointment
on June 4, 2019
Posted by: kmds
from Michigan
We never splurge on such expensive toys, but did for this house. Spending $300 plus warranty coverage was a big deal for our family. To find out that it can no longer be used as advertised is beyond disappointing. Shame on Mattel for not having a back-up plan. I am sure there are going to be lots of disappointed kids out there. I was told they stopped making this toy in October of 2018. Some families had less than a year to use it.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, June 10, 2019
We’re truly sorry for any disappointment this has caused. And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Wifi disaster! Christmas bummer!
on December 26, 2016
Posted by: Anonymous
from Old Fort, NC
I bought this Barbie Hello Dreamhouse expecting a Smart house that would work great! This did not happen and I have one upset little girl. The wifi does not connect no matter where the house is placed. Constantly getting errors for wifi connection. You could probably put it on top of the router and it would still not work! Very disappointed. NOT worth the almost $300 dollars spent!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2016
We're very sorry about this disappointing experience and would like to help right away. Our team can walk you through some quick and easy troubleshooting to get your Hello Dreamhouse working properly. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
COMPLETE DISAPPOINTMENT
on January 14, 2017
Posted by: Angrymama
from Portland, OR, United States
This was a Christmas gift for our daughter. It worked for 2 days. Since then, we get 'error code 18', which states there are technical difficulties on their end and the house can't play. HUGE WASTE OF MONEY
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 17, 2017
We're sorry to hear this! It's not the experience we wanted you to have with one of our products. For further assistance, you can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Don’t buy if you may have to move it - ever
on October 27, 2018
Posted by: RobertS
from Philadelphia, pa
The toy is cool but the minute you move it from one location to another, you start getting error messages that it’s not assembled correctly. You’ll check all the connections and they are tight but Barbie just keeps telling you there’s a problem.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, October 29, 2018
We're sorry! Our Consumer Services team would like the opportunity to help. Phone support is available at 800-524-8697, from Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Hello Error Code 11...Bring on the tears!
on February 1, 2017
Posted by: Sadmama
from Minneapolis, MN
I bought this for my daughter for Christmas (from Santa) it worked great for the first 10 minutes she was having so much fun! I have to say I was having fun too. That's when error code 11 started...there seems to be a problem with the doors. We took the doors out and put them back in every time error code 11 came on. Nothing seemed to work including the doors....we had to take it apart and return the not so dreamy dream house. Because it came from "Santa" my daughter is expecting a new one that WORKS! I am super nervous to order another one.. What to do? Also, it says it can respond to over 100+ commands...do you think I could find a list of those commands anywhere? That was frustrating too!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, February 3, 2017
We're sorry to hear that this Dreamhouse has not met your family's expectations. We'd be happy to help. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Amazing toy!
on December 28, 2016
Posted by: Momarust3
from Seattle, WA, United States
My 8-year old got this from Santa and it's amazing! I was skeptical of getting this toy because of the price, but found a good deal and couldn't resist. It does so much and my 3 girls have spent countless hours playing with this in the last 3 days. It understands most commands, sometimes have to repeat. The only problem has been it's said error code 18 several times and then wont do what it's supposed to do. I would love to know how to
Fix this! Really hoping it continues to work, such amazing technology! I think its totally worth it and have really enjoyed this toy!
Fix this! Really hoping it continues to work, such amazing technology! I think its totally worth it and have really enjoyed this toy!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
JUNK JUNK JUNK
on November 7, 2017
Posted by: TommyL
from Sacramento CA
This doll house is a piece of junk. Can't connect to wifi like all the other people having same issue. Called Mattel and they say I must be in front of the playset for them to be able to assist me. Guess what I have to be at work to pay for your piece of junk.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, November 8, 2017
We're so sorry to hear this! Our team would be happy to help. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com