Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
1
Where is my Refund???
on July 14, 2019
Posted by: raven2000
from Ontario, Canada
Are you planning to refund customers the price of this doll house? Ridiculous that the voice features no longer work. Will not be buying any more Mattel products. Thanks for making my child cry.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, July 15, 2019
We’re truly sorry for any disappointment this has caused. And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Disappointed
on June 13, 2019
Posted by: Lydia80
from Everett, WA
This was a great doll house until we received the email saying that the voice feature and app were going to be discontinued. For the price, this feature should have been supported for more than a few years. My daughter was devastated to hear this because she loves being able to change the sound through the app. Nothing like having to explain to a 7 year old that her favorite toy is not going to work the same due to corporate changes and acquisitions. I really hope that Mattel can work on bringing this feature back.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, June 14, 2019
We are truly sorry for the disappointment. And if you need any assistance with your Barbie Dreamhouse, please don't hesitate to reach out to our Consumer Services team! You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
I cannot believe we can't use this expensive toy
on June 20, 2019
Posted by: Tan Petss
from California
We are so upset that the voice wifi features are being disabled. I don't understand how you just don't care for loyal customers. My daughter has being crying. Hope your corporate big guns feel good about upsetting children.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, June 21, 2019
We're truly sorry for the disappointment. And if you have any other issues with the Dreamhouse, please do not hesitate to reach out to our Consumer Services Group for help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Cannot believe you're pulling the voice feature
on July 5, 2019
Posted by: Nickmm
from Seattle WA
I cannot believe you are discontinuing support for the voice features of this house. That takes away like 80% of the main features of this house. My daughter is crushed. This is so horrible of you.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, July 9, 2019
We’re truly sorry for any disappointment this has caused. And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
No longer serviced
on July 6, 2019
Posted by: TBrown11
from Glenview, IL
The Hello Dreamhouse is no longer being serviced by Mattel. Horrible customer service considering the price we paid for it. My daughter is sad she won’t be able to use the product as she had.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, July 9, 2019
We’re truly sorry for any disappointment this has caused. And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Money Down the Drain
on July 20, 2019
Posted by: Hub81
We just moved to a different state, and our kids were looking forward to having something they love in unfamiliar environment, all to find out after endless hours of searching for Companion App (which no longer exists), and looking up setting up wifi, Mattel decided it was ok for all of us to be without. We paid so much money for this, and you just flushed it down the toilet like this. It's not right!!!
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
No more mattel
on July 29, 2019
Posted by: Ssb17
from Dallas TX
Great job disappointing a little girl who loved this house. Now that it no longer has voice feature she wants to throw it away with her other Barbie things and Barbie dolls! You lost me and it seems my daughter as a customer. Imagine when she grows up and has children of her own she will remember this and not buy for her children. She is eight so she will remember. You are losing a whole new generation of customers!
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Discontinuing support?? Then why buy Mattel?
on June 28, 2019
Posted by: jrf1
from SC
Unbelievable that one would buy a Mattel product only to have the service discontinued. My daughter and her friends play with this house several times a week -- and all have such great time -- and they are all extremely disappointed the fun is ending. As am I, having paid for it and watched them enjoy it.
Response from shop.mattel.comBy Consumer Services, July 2, 2019
Please know we've shared your comments with the appropriate team! And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com