Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
1
hello barbie nightmare house
on May 21, 2017
Posted by: jewelsy654
from GA, United States
[This review was collected as part of a promotion.] I bought this toy at christmas I have gotten this toys three times but none have worked ruined my daugthers christmas and the wifi will just not work we hated this it sucked we still do not want it.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, May 23, 2017
We're sorry to hear about this frustrating experience. We would be glad to help. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
More like Hello NIGHTMARE!
on March 8, 2017
Posted by: AKA Mama
from Boulder, CO, United States
Received this for my daughters fifth birthday. Imagine her excitement. Assmebly was easy, but that's about the only easy thing. Constant error codes. Had to do a factory reset twice. Then the stupid door error code. Can't play with house when barbie is screaming about the doors being assembled wrong. Which they weren't. Attempted "fixing" door, now one is broken. Hopefully a replacement will come soon but I'm at the point where I'm wondering if we should just pack it in and get the older, less techy model. At least my kids could play with it. Listen to the reviews and AVOID THIS NIGHTMARE. My daughter is so bummed her favorite birthday present is unuseable.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, March 9, 2017
We're sorry to hear about this upsetting experience. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
5
LOVE OUR DREAM HOUSE
on May 31, 2017
Posted by: TexasMommy87
from Dallas, TX, United States
I was going to buy a different dream house for my daughter's main Christmas present then Nana found this one and insisted it was the one. It is amazing. Love the interaction. Stays connected to our WIFI very well. Love the story modes. My daughter loves discovering new things when she plays with it and we have had it since December. It will be a part of our household for many years to come. Keep adding features.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
WTH IS GOING ON!?
on October 11, 2017
Posted by: Double00Negative
from Whittier, CA, United States
My daughter received this for her birthday and it starts off with Error Code 20.. apparently the restroom floor isn’t connected right! I checked all the connections and it’s still saying Error 20!!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, Mattel, October 13, 2017
We're sorry you're having an issue with your Hello Barbie Dreamhouse! Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
awful
on January 6, 2018
Posted by: massrj
from Newnan,Ga.
Worse thing I ever bought !!!! Does not work properly, will not connect .Hate it . My granddaughter can not even play with it .
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 9, 2018
We're sorry to hear that this isn't connecting for you. Our team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2sUbo6E
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Not worth the price tag
on February 23, 2018
Posted by: Amy_R
from Virginia
In theory, this house should truly be a dreamhouse with all of the capabilities it promises. Promises aren't always reality though. I had it set up directly in front of our router and we will still get error codes. It is loud, so a volume control would have been nice. My biggest complaint is for a house that is made for kids, it doesn't have voice recognition, so it rarely understands my daughter's commands. To solve this issue, I've had to pre-record voice memos for her to press. Which takes away from the "fun" of talking to this over-priced home.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, February 25, 2018
We're very sorry to hear of your disappointment! Our Consumer Services Team would be happy to help you! You can find our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Extremely problematic item!!!
on May 15, 2017
Posted by: Ana55
from Austin, Tex, United States
Brought it for Christmas, called to complain about "Error Code 11", was told to send back and we received a new one. The new one just started with "Error Code 11" as well and if you're familiar with it, once you hear that error code NOTHING else works whether you choose to use the app or not. We tried not using the app and still NOTHING. To top it off, the button next to the staircase keeps moving around. My daughter pushed it ONCE and it went inside the stairs. My husband had to open it up to get it out and get it working again, but it's still very lose. I understand products are basically made cheap and sold expensive, but this mark up is WAY higher than what it's worth. This was $299+ down the DRAIN!!! I hate that my daughter had such high expectations of her doll house and Mattel did NOT deliver. DO NOT BUY!!!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, May 16, 2017
We're so sorry to hear about this upsetting experience, and we'd like to make this right for your family. Our phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
BIGGEST CHRISTMAS DISAPPOINTMENT
on December 25, 2017
Posted by: Washington
from Washington, d.c.
Edit | Delete
This Hello Dreamhouse was the BIGGEST CHRISTMAS DISAPPOINTMENT EVER! My daughter had the old version of a Barbie Dreamhouse (w/ manual sliding elevator) She'd had it for several years and then she discovered the Hello Dreamhouse (Voice Command/Interactive). She waited patiently for over 7 months until Christmas and was super excited to play with it. SHE NEVER GOT THE CHANCE!! After 1 hour to set up the house, NO CONNECTION EVEN AVAILABLE FOR WIFI. We reset this thing 10 times, changed rooms a couple times, hard reset, internet research on how to fix it for over 4 hours and NO FIX. She was upset, but didn't cry (EVEN THOUGH SHE WANTED TO). A 7 year old waiting for OVER 7 MONTHS to get this and it wont work!! I will be contacting the company tomorrow!!!! VERY DISAPPOINTED IN MATELL!!
This Hello Dreamhouse was the BIGGEST CHRISTMAS DISAPPOINTMENT EVER! My daughter had the old version of a Barbie Dreamhouse (w/ manual sliding elevator) She'd had it for several years and then she discovered the Hello Dreamhouse (Voice Command/Interactive). She waited patiently for over 7 months until Christmas and was super excited to play with it. SHE NEVER GOT THE CHANCE!! After 1 hour to set up the house, NO CONNECTION EVEN AVAILABLE FOR WIFI. We reset this thing 10 times, changed rooms a couple times, hard reset, internet research on how to fix it for over 4 hours and NO FIX. She was upset, but didn't cry (EVEN THOUGH SHE WANTED TO). A 7 year old waiting for OVER 7 MONTHS to get this and it wont work!! I will be contacting the company tomorrow!!!! VERY DISAPPOINTED IN MATELL!!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2017
We're sorry to hear that you're having trouble with your Barbie Hello Dreamhouse. Our team would be happy to help you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com