Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
1
Don't work
on September 10, 2017
Posted by: Darius
from Columbus, GA, United States
Waste of money! Wi-Fi don't work! I downloaded the app and followed instructions. And it still doesn't work! It's a piece of trash
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, September 12, 2017
We're sorry to hear that you're having issues connecting to wifi. We'd be glad to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Wifi Setting
on November 24, 2017
Posted by: Pedrazin
from Aguascalientes, México
I just bought and brought to Mexico this little house for my daughter's Christmas present, after creating an US itunes account I was able to download the Hello Dreamhouse application, the house works very well, I recommend that you first build it and then do a factory reset by pressing the barbie button and reset at the same time for a period of some 8 seconds and then when you start again you have to start with the wifi settings, it was the way I could put it to work and now everything is perfect
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
comedy of errors
on November 3, 2017
Posted by: eshop68
from Columbus, OH, United States
All the errors keeps my grandaughter beyond frustrated. This time it's the elevator. Always throwing some sort of error code
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, November 6, 2017
We're sorry to hear about these issues. Our team would be happy to help. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Great Toy
on November 6, 2018
Posted by: Dansta
from New Jersey
We bought the dream house for our daughter for Christmas if 2017. Our girls have had an easy time learning all of the commands and LOVE it. Even adults are impressed with all the features, especially the holiday commands. We haven’t had any technical issues with it at all. Favorite toy in the house. Only recommendation is i wish we could have a volume option.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Great Toy
on December 27, 2016
Posted by: debh
from Utah
This Barbie house is amazing. On Christmas morning we could not get it to connect to the Wifi, but I assumed it was because everyone else was trying to do the same thing. My daughter played with in in the nonWifi mode and had fun. I will admit that I had to have my teenage son get the house connected to Wifi the next day, and once it was connected, everything worked great. My daughter especially loves the dance party music. We keep discovering new commands that it can do. It is a lot of fun and my daughter loves it. It is big and cannot fold down for storage, but other than that, it is great.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
My daughter's new best friend
on December 27, 2016
Posted by: feather78
from Minneapolis, MN
Product worked as designed and was easy to set up. You need wifi, your wifi password and a compatible device to download the corresponding app. My 7 year old daughter now talks to the dreamhouse like it's her best friend. Great, amazing, fun product!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Loved it but.....
on June 3, 2019
Posted by: Cheryl M
from CT
This was great while it lasted but i just received an email saying that the service will be discontinued. Came on here to see if this was true, and am shocked to see that they are not advertising that fact.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, June 4, 2019
We’re truly sorry for any disappointment this has caused. And if you do have questions regarding the product, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Electronics stopped working at 6 months
on August 9, 2017
Posted by: Tome75
from Danville, CA, United States
My daughter told "Santa" this was all she wanted for Christmas 2017. It was very expensive at $275 but we bought it at ToysRUs to make sure she had a great Christmas. She loved it until the electronics stopped working last weekend. She wants to "write santa" so the elves can fix it for her.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, August 11, 2017
We're very sorry about the issues you're having with the Barbie Dreamhouse! Our Consumer Services team can walk you through trouble-shooting, as well as assist further if need be. Support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST at 800-524-8697.
Written by a customer while visiting shop.mattel.com