Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
5
Awesome Barbie dream house!
on December 26, 2017
Posted by: XmasMomma
from Wilkes-Barre, PA
After reading so many negative reviews I was worried when my daughter wanted this dream house for Christmas but Santa brought one and she is over the moon! Assembly and Wi-Fi
setup was super easy. We lost WiFi after the update but a quick reset and the dream house was off and running! She loves it and is super excited with it! I just wish we could find a list of all the commands.
setup was super easy. We lost WiFi after the update but a quick reset and the dream house was off and running! She loves it and is super excited with it! I just wish we could find a list of all the commands.
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, December 29, 2017
We're glad to hear that your daughter is enjoying the Dreamhouse! Regrettably, a full list of commands isn't available. However, if you say "Hello Dreamhouse", wait for the beep, and say "I need help." it will provide suggestions for new ways to play!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Hello Barbie Dream House is terrible
on December 28, 2017
Posted by: Issa
from NC
Bought this for Christmas and it hasn’t downloaded the update yet. It has been 3 days. Thanks a lot.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 2, 2018
Our team would be happy to go over troubleshooting with you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Happy with the hello dream house!
on December 26, 2017
Posted by: Pinkseamstress
from Richmond
She loves the hello dream house! A couple bumps setting up because I didn't pay attention to the prompt on the app, but that's it. She hasn't stopped playing with it!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Unreal!
on August 13, 2019
Posted by: Jennychic
from San Diego, CA
You guys obviously don’t care about the children! My kids are devastated! At least refund some of the money we spent on this toy which it wasn’t a little!
I guess never again a Mattel product!
I guess never again a Mattel product!
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
App stopped working
on August 11, 2019
Posted by: AnnMis
from Long Island ny
The fact a company like Mattel can’t keep an app going for a $300 product is a disgrace. Until rectified I will no longer be purchasing another toy or doll from Mattel.
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
please, please put the app back online!!!
on August 12, 2019
Posted by: Fismom
from NH
[This review was collected as part of a promotion.] My daughter is in tears. This was her favorite toy. We unplugged it for a while and she just went to play with it again and now the voice app is gone. This is so very disgusting! Why would you take he app down? I’m sure there are hundreds or thousands of little girls who are devastated that their Barbie friend isn’t speaking anymore. What in the world?? Now these will land in the dump? Please, please- put it back online. This is crazy!!! Please!!
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
My daughter is heartbroken b
on October 15, 2017
Posted by: Sandie0807
from Dallas tx
I do not recommend to buy this house.it was easy to put together but it was a bit hard to install the WiFi. But then nothing. There is no sound at all. We tried everything, disassemble, reassemble, reset... And nothing. My daughter is completely heartbroken !
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, October 16, 2017
We're sorry you're having an issue with your Hello Barbie Dreamhouse! Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Terrible
on June 6, 2019
Posted by: Kelaroo2
from Valparaiso, IN
[This review was collected as part of a promotion.] How dare Mattel sell a $300.00 dream house then discontinue the app that makes it all worth it. Now I have a 300.00 plastic Barbie house with none of features they still advertise. I think Mattel should offer a refund this is ridiculous! And my daughter is devestated
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, June 10, 2019
We’re truly sorry for any disappointment this has caused. And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com