Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
1
Why!? Worked great, kids are DEVASTATED!
on August 6, 2019
Posted by: Sad family
from Connectcut
So upset , had NO idea this was going to happen! Product worked perfectly, kids LOVED it! Now this expensive toy is useless, buttons do not work, nothing! My daughters are DEVASTED. PLEASE, MATTEL, if you have a heart, you should fix. Otherwise don’t think I can buy another product of yours this is sick thing to do to kids!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Seriously!
on August 6, 2019
Posted by: Eli2019
from Boston, ma
My daughter went to play with her Barbie dreamhouse and you guys pulled the voice feature????? Are you serious??? How is she suppose to interactive with the freaking thing?? She’s EXTREMELY disappointed! I can’t believe you guys did this.
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Was almost a Christmas disaster but wait!
on December 27, 2017
Posted by: BeAzBadAzMe2
from Ohio
Almost disappointed. Tried many things but here are some helpful hints:
1) make sure you connect the connectors before you click the house together and make sure the house parts don't separate during normal play
2) make sure your mobile device is connected to WiFi when using the app, we don't routinely keep WiFi on for the kids iPod and your ToyTalk password should be at least 8 characters.
3) do a factory hard reset, push the "talk button" (Barbie Head button) in and simultaneously use something small to press in the tiny reset hole, keep both pressed until it says something about being factory reset. Then connect the WiFi through the app, even if you have done this multiple times.
4) turn off the WiFi button if you want to still use the sounds/lights without the voice activation/WiFi mode.
Having so much fun!
Only 4 stars because troubleshooting didn't help us, there isn't much in the book for the problems we were having and we ended up having to call customer service twice.
Thankfully though, Santa is out of the hot seat and the girl who doesn't even like dolls is still playing with the dance party command.
PS. Your child can command it with a "thank you" and she answers back "my pleasure" or "you're so welcome"!
1) make sure you connect the connectors before you click the house together and make sure the house parts don't separate during normal play
2) make sure your mobile device is connected to WiFi when using the app, we don't routinely keep WiFi on for the kids iPod and your ToyTalk password should be at least 8 characters.
3) do a factory hard reset, push the "talk button" (Barbie Head button) in and simultaneously use something small to press in the tiny reset hole, keep both pressed until it says something about being factory reset. Then connect the WiFi through the app, even if you have done this multiple times.
4) turn off the WiFi button if you want to still use the sounds/lights without the voice activation/WiFi mode.
Having so much fun!
Only 4 stars because troubleshooting didn't help us, there isn't much in the book for the problems we were having and we ended up having to call customer service twice.
Thankfully though, Santa is out of the hot seat and the girl who doesn't even like dolls is still playing with the dance party command.
PS. Your child can command it with a "thank you" and she answers back "my pleasure" or "you're so welcome"!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Finally Worked!
on January 19, 2018
Posted by: Ms Z
from Georgia
I bought this for my daughter for Christmas. Very expensive, but her face when she saw it was priceless! Had trouble setting up WiFi like other reviewers said. After two days of trying to set up this thing it finally worked. I even enjoyed playing with it. It is a bit loud, but so much fun to play with.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Disappointed
on July 28, 2019
Posted by: Pike123
from Tennessee
Extremely disappointed that the interactive Barbie house is no longer interactive. Please bring the app back so that we can enjoy our $300 Barbie house.
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Christmas mutilation
on December 26, 2017
Posted by: tickedoffmomomom
from New Jersey
Want your 3 year old grand-daughter to wake up Christmas morning to a giant non working dollhouse? then order this toy!!!! Bought this from shoprite and a great discounted price in November and spent the rest of my season buying corvettes scooter and dolls to go with it. The whole theme of her christmas was centered around this overpriced piece of garbage! Dont waste your money on this!! !Cant do-over Christmas morning! Theres no making up on this one!! BUYER BEWARE!!!!!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 29, 2017
We apologize for the considerable frustration and disappointment that the Dreamhouse has caused for your family. Our Consumer Services team would like to assist in any way that they can to make things right for your daughter. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
wifi issues after downloading update
on November 25, 2017
Posted by: californiadad
from Fallbrook, CA, United States
Setup house quickly, no issues until update is downloaded and then i get the red wifi light. Tried factory reset, and it goes through the same cycle. No other access points for over 1000ft. My daughter keeps asking if we can get the not broken dreamhouse.
for a $200+ product, you would expect that it works.
for a $200+ product, you would expect that it works.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, November 28, 2017
We're sorry to hear that this keeps happening! Our team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Disappointment
on December 27, 2017
Posted by: Vjackson
from New Jersey
[This review was collected as part of a promotion.] I got this dream house for my daughter she wanted this more than anything. AFTER SETTING the doll house up the wi fi would not connect and untill I read all of these horrible reviewed I assumed it was my internet service...assuming that mattel actually reads these comments please .... Can this be fixed with out returning the house... if half of these reviews have the same complaint why can't you guys address the concern this is a 300.00 doll house that DOES NOT WORK AS ADVERTISED!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 30, 2017
We're sorry you're having issues connecting the Hello Dreamhouse to WiFi! Our team would be happy to help you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com