Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
1
WONT WORK
on December 25, 2016
Posted by: Anonymous
from Merrimack, NH, United States
Christmas Day. Most expensive toy I ever bought and won't work. Just keeps throwing error code that can't be true. Junk
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 27, 2016
We're very sorry to hear of your disappointment. We'd be happy to help! You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Amazing!
on October 12, 2019
Posted by: Erin719
from Omaha, ne
My kids love their dream house. Set up was a breeze with downloading the app and if something is disconnected you just push it back together no big deal. My kids love the dance party feature, it's Halloween, and it's Christmas.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Error code 18
on December 29, 2016
Posted by: Timy
from Orlando, FL, United States
I got my daughter Hello dreamhouse for Christmas that she has been begging me to buy. Then we started playing with after setting the wifi up it worked perfectly fine for ten minutes until it kept saying error code 18.Her dreamhouse is working fine now then before but it still says error code 18 ever day so please fix.
Response from shop.mattel.comBy Mattel, Consumer Services, January 3, 2017
We apologize for the frustration and disappointment this has caused, and we would like the opportunity to help in any way that we can! Please reach out to our Consumer Services team for assistance. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
HUGE Letdown!!!!
on December 29, 2016
Posted by: YolandaB
from Houston, TX, United States
After being assembled, the house keeps giving and error code 11 (something with the door). We've tried EVERYTHING and nothing works. We tried to operate the house manually and it worked for about ten minutes then NOTHING. Just horrible...
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 3, 2017
We apologize for the frustration and disappointment this has caused, and we would like the opportunity to help in any way that we can! Please reach out to our Consumer Services team for assistance. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
ERROR 5
on December 27, 2016
Posted by: sami91
from Jonesborough, TN, United States
the house keeps saying error 5 and we have tried everything! my daughter is very upset!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 29, 2016
We're sorry to hear that you're having a difficult time connecting the Dreamhouse to WiFi. Our team can definitely assist by walking you through some trouble shooting. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Hello nightmare
on December 28, 2016
Posted by: Missysue
from Michigan, United States
When we first put this together on Christmas eve the elevator wouldn't work. We spent 2 hours trying to fix it. It now works about half the time. The main issue now is "error code 11" which we have not been able to resolve. My daughter would be heartbroken if we had to tear down the house and take it back. Not sure what to do. A lot of money spent on a product that doesn't really work.
Response from shop.mattel.comBy Mattel, Consumer Services, January 2, 2017
We're sorry to hear this did not meet your expectations. We'd be happy to help! You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Very upsetting
on June 3, 2020
Posted by: Bruce284
from Johnson City,TN
My granddaughter used to have hours of fun with the Dreamhouse and all because of the business shutting it down it’s not fun anymore for anyone, this really sucks.
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
connection sucks!!!
on December 29, 2017
Posted by: kate7
from Delaware
gave this to our daughter and it's been a week still won't connect to wifi. It really sucks with the app too. Very disappointed
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 3, 2018
We're sorry to hear this. Our Consumer Services Team would be happy to help you with this. You can find our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com