Customer reviews from shop.mattel.com
Mattel - Barbie Hello Dreamhouse - Multi
Average customer rating
1.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
12
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
68
22%of customers recommend this product.
(
19 out of
85)
Customer Reviews for Mattel - Barbie Hello Dreamhouse - Multi
Customer Rating
3
Kids love it, but why no volume control?
on April 29, 2017
Posted by: GarynPJ
from Seattle, WA, United States
Works as I expect for a completely new, groundbreaking product. Sometimes it loses wifi and has to be rebooted. Sometimes modules get unplugged and have to be pushed back together. Awesome features, kids have hours of fun, it even gets my son to play Barbie with his sister. My only wish is to turn it down a little so it doesn't wake my toddler early in the morning. Put it in the companion app?
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
SO disappointing!!!
on January 6, 2018
Posted by: Anonymous
My little girls grandparents bought this as a Christmas gift and my father who builds actual houses assembled it and did a great job. And it continues to tell us one Error after another. It makes me so sad that they spent that much money only to have it NEVER work as it should. And the troubleshoot instructions in the owners manual are completely ridiculous. No help at all. So now my girls are playing with a Barbie house that is completely malfunctioned and cannot return it for another bc they are sold out!!!!!! DO NOT BUY THIS HOUSE!!!!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 9, 2018
We're sorry to hear that this is not working. Our team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2sUbo6E
Written by a customer while visiting shop.mattel.com
Customer Rating
1
The worst dream house ever
on May 27, 2018
Posted by: Jassvargas
from Modesto
I bought this hello dream house around Christmas time last year it’s currently May 2018 and it still doesn’t work it has too many errors NOT worth the money at all
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, May 29, 2018
We apologize for the continued trouble. Our Consumer Services team would be happy to assist you with your Dreamhouse. They can be reached at 800-524-8697 and are available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Very upset with Product
on February 2, 2017
Posted by: Kristie C
from New Jersey, United States
Product is cute had it just about a month daughter played with it a handful of times now it just stopped working, no reason won't turn on and work. No manufacturer warranty can't buy a new adapter to see if that's the problem. For the cost of this Dreamhouse it's very upsetting. It has be mad and my daughter heartbroken.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, February 3, 2017
We're sorry to hear that this Dreamhouse has not met your family's expectations. We'd be happy to help. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Don’t purchase !
on July 14, 2018
Posted by: Joanne A
from Los Angeles ,CA
[This review was collected as part of a promotion.] This has been such a waste of money!! The WiFi feature doesn’t work! The whole house is a big glitch! My daughter can even enjoy the light features! Such a waste of a toy! Please don’t buy ! Safe your money!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, July 16, 2018
We apologize for the frustrating experience you've had with the Dreamhouse! Our team can would like to walk you through some quick and easy trouble shooting to get the house working as it should. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Error Code 18 all day on Christmas - tears all day
on December 27, 2016
Posted by: OCD Mom
from Philadelphia, PA, United States
I bought and tested this put weeks before Christmas with no problems at all. Very Easy! Then Christmas morning everything went horribly wrong, it worked for about 5 minutes and then continuously said I'm sorry on my part Error Code 18 for the remainder of Christmas day. What a let down. My old cried all day that Santa gave her a broken toys. We got error code 18 and error 5 and error code 2 since then.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 29, 2016
We're sorry to hear about the issues you've had with the Dreamhouse! Our team of product experts would like the opportunity to help right away. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Disappointed
on July 18, 2018
Posted by: Myka
from Texas
Purcahsed the Hello Dreamhouse for my 5 year old daughter for Christmas and very disappointed that it would not power on. Took the house apart 2 or 3 times just in case the error was on me. My daughter cried when I had to return the item and there was no more in stock.
No, I would not recommend this to a friend.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Awesome
on March 5, 2018
Posted by: Nikkidfw
from Tx
The negative comments are by people who can’t use new technology.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com