Customer reviews from frigidaire.com
Frigidaire Professional - 36 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.9
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
28
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
7
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Frigidaire Professional - 36 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
Terrible Range Hood!
on September 12, 2019
Posted by: Priceeman86
This model came with my new construction home. Although it is appealing to the eye, whenever you turn the fan on to "LO," it trips the breaker. I have had multiple electricians over to try and figure out the problem and the breaker has even been replaced. I had another worker come out today and tell us that "this happens all of the time with these. Your neighbor's are having the same problem. I don't even know why they make these, they're terrible."
This is very disconcerting to hear. He did say he would replace the motor as he was instructed by Frigidaire. My concern is that this will not fix the problem, but will only temporarily put a band-aid on it.
3 electricians and new parts on the way ... terrible, terrible product! I 100% DO NOT recommend this product!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 13, 2019
Hello Priceeman86. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We sincerely apologize for the inconvenience this has caused you and your family. Should you have any concerns once the repair has been completed please contact us directly. Our customer service team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very noisy
on November 1, 2018
Posted by: monica431
from Reno, NV
This range hood came with the home as a new build. The fan is so loud that we can't hear anything else. It is so deafening. Even airplanes are quieter.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, November 5, 2018
Hi, monica431! I can imagine your concern. This model has a sound level of 75 decibels. That is about the same as a vacuum cleaner at 10 ft. If you feel like the range hood is louder than this, please contact us directly for additional assistance. We can be reached at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exhaust to outside ! Great !
on October 10, 2018
Posted by: Lou2
from Canton, ga
[This review was collected as part of a promotion.] We’ve had it a month and a half, and love it! No smoke backing up in the house !
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Build Quality
on September 24, 2018
Posted by: Pavan1
[This review was collected as part of a promotion.] I got it with my home. Its not working during my inspection time only. Got it replaced before move in. With in 3 months its broken again. To add to this, there is no extended service package available for this. Very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, September 25, 2018
Hi there, Pavan1.
We regret to hear that you have had this experience as this is, by no means, the experience that we want our customers to have.
Based on the information provided, it appears that our warranty department has started working to resolve your issue by setting up a service visit. We are confident that the technician will be able to diagnose and rectify the issue for you.
Should you have any questions following your service appointment, do not hesitate to contact us at 888-203-1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
~Alexis
We regret to hear that you have had this experience as this is, by no means, the experience that we want our customers to have.
Based on the information provided, it appears that our warranty department has started working to resolve your issue by setting up a service visit. We are confident that the technician will be able to diagnose and rectify the issue for you.
Should you have any questions following your service appointment, do not hesitate to contact us at 888-203-1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
~Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far so good
on September 24, 2018
Posted by: Shukla S
from Atlanta
[This review was collected as part of a promotion.] The rangehood is good, but we do notice some air comming out from sides. Maybe that’s per design. Also cleaning instructions for oil and stuff wish was little more clear.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far, so good
on September 17, 2018
Posted by: Jackie308
from Cumming, GA
[This review was collected as part of a promotion.] This range hood was supplied by our builder. I am pleased with it so far. The only drawback I have seen is in cleaning it. It's a bit onerous to get to the inside back. Otherwise, it is sleek, performs well, and is a pleasure to use.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful Sleek Design!
on July 29, 2018
Posted by: vtorres87
from Arlington, TN
[This review was collected as part of a promotion.] Just bought a new home and it came with all Fridgidaire appliances. So far we love it. The look is very modern and clean. I can't speak of it longevity since it has only been a month since we have been able to use it. But so far, so good!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Looks Good Design
on June 12, 2018
Posted by: dabraves
from Cumming, GA
[This review was collected as part of a promotion.] Typically not a big fan of under cabinet hoods, but this came with a new home build.
This looks very high end, bigger than a typical under cab hood and works as expected for professional level. Fan can be loud on high setting, but works perfectly removing all smoke. Lights are LED in a slight blue hue and provide adequate illumination for my needs with the option of using all four or front and back only. Hood is well designed with retractable fan and light knobs. Screens are easy to remove and clean. Very happy with looks and performance.
This looks very high end, bigger than a typical under cab hood and works as expected for professional level. Fan can be loud on high setting, but works perfectly removing all smoke. Lights are LED in a slight blue hue and provide adequate illumination for my needs with the option of using all four or front and back only. Hood is well designed with retractable fan and light knobs. Screens are easy to remove and clean. Very happy with looks and performance.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com