Customer reviews from frigidaire.com
Frigidaire Professional - 36 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.9
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
26
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
7
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Frigidaire Professional - 36 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
Horribly Dim LED lights
on February 25, 2021
Posted by: TomG3
[This review was collected as part of a promotion.] Lennar Homes installed these range hoods in most of the homes in my neighborhood and many, including mine have extremely dim lights. The Electrolux service technician says that there is NOTHING that can be done to brighten them. They are so dim that they are only good for a night light. No option for a bulb upgrade as these bulbs are unique to this application. The technician completely agreed that the lights are too dim but too bad, so sad for us.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 4, 2021
Hi TomG3!
We certainly appreciate you taking the time out to provide your feedback about the lighting on your range hood.
One of our highest goals is customer satisfaction and your feedback will help with continuous improvement in the future.
Should you need any assistance in the future or have any questions, feel free to contact us at 1-800-374-4432 Monday-Friday 8:30 am - 8 pm EST, and we will be happy to assist.
Kindly,
Ciara
We certainly appreciate you taking the time out to provide your feedback about the lighting on your range hood.
One of our highest goals is customer satisfaction and your feedback will help with continuous improvement in the future.
Should you need any assistance in the future or have any questions, feel free to contact us at 1-800-374-4432 Monday-Friday 8:30 am - 8 pm EST, and we will be happy to assist.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
The worst design for regular maintenance and very noisy at high speed
on November 30, 2020
Posted by: Anonymous
Got this as part of a new home purchase. Within the first week or so of using, it stopped working. Got it replaced with the 1 year warranty. Again within a couple months of using, the fan was clattering at anything higher than speed 1.
The folks that came, tried to repair is for almost 8 hours. It might have been a lot cheaper for them to just replace the motor in the first place. But, they came back the next day and replaced the motor.
The folks that came, tried to repair is for almost 8 hours. It might have been a lot cheaper for them to just replace the motor in the first place. But, they came back the next day and replaced the motor.
Been using it for 2 years now.. The Ventilation Hood is good for what it does. However, at speed 3, it is very very noisy and feels like it would just fall off. So, I never use it more than speed 2.
From a regular maintenance perspective, it is the worst design ever. With every other major manufacturer, you can take out the fan blade and clean them. But, with this you cannot... the design is just the worst design ever. Just see the pictures and you will see what I mean. The only things I have been able to clean is the filters, and wipe the outside of the motor and where ever I can reach inside the hood cavity.
There is no way of removing the blades what so ever, without taking the entire motor assembly out of the hood and then disassemble the whole thing. So, I have just left it alone all this time.
We are a family that cooks a lot. Especially with Covid we have been cooking almost every meal. We cook all types of dishes, including using a Wok. So, the amount of smoke that is generated while cooking, I do not think the vent hood can handle. I clean out the filters once every 2 weeks by using a degreaser and then hot water and dish soap. Cause, putting them in a dishwasher just ruins the integrity of the filters. I did that once and I had to get new filters.
But, the blades are a complete another story. Bow the fan blades are completely covered in grease and slime. No way to get it out. And of course, the motor stopped running because of it. Now, I might have to fight with support about this. Wish me luck.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 4, 2020
Hello, Valued Consumer!
Thank you for your detailed review and for providing the photos. We are sorry to hear that the motor in the range hood has failed. This is definitely not the norm, and not what we would want for you. We would like to discuss this further and gather more information, so that we can see what options we have to assist. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your detailed review and for providing the photos. We are sorry to hear that the motor in the range hood has failed. This is definitely not the norm, and not what we would want for you. We would like to discuss this further and gather more information, so that we can see what options we have to assist. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
The worst! Do not buy
on February 25, 2021
Posted by: JMB65
[This review was collected as part of a promotion.] Worst unit ever. First unit repaired five times to no avail, for dim lights. Finally got an entire new unit and lights were bright on day 1 then dimmed to the old level of lumens over a month. I do t know what to do since the design is defective and repair would be useless.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 2, 2021
Thank you for taking the time out to share your experience with us, JMB65!
We apologize that you are still currently experiencing any issues with your range hood and we would like to gain a little more insight to ensure it’s performing as designed.
So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Best Regards,
Ciara
We apologize that you are still currently experiencing any issues with your range hood and we would like to gain a little more insight to ensure it’s performing as designed.
So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Blows breaker
on November 26, 2021
Posted by: Dale J
[This review was collected as part of a promotion.] We had to replace the breaker when we turn the fan on high. We learned to start on low and work up to avoid a surge. Also the latch which holds up the dropdown cover broke within the first year.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Looks Good Design
on June 12, 2018
Posted by: dabraves
from Cumming, GA
[This review was collected as part of a promotion.] Typically not a big fan of under cabinet hoods, but this came with a new home build.
This looks very high end, bigger than a typical under cab hood and works as expected for professional level. Fan can be loud on high setting, but works perfectly removing all smoke. Lights are LED in a slight blue hue and provide adequate illumination for my needs with the option of using all four or front and back only. Hood is well designed with retractable fan and light knobs. Screens are easy to remove and clean. Very happy with looks and performance.
This looks very high end, bigger than a typical under cab hood and works as expected for professional level. Fan can be loud on high setting, but works perfectly removing all smoke. Lights are LED in a slight blue hue and provide adequate illumination for my needs with the option of using all four or front and back only. Hood is well designed with retractable fan and light knobs. Screens are easy to remove and clean. Very happy with looks and performance.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Range Hood!
on September 12, 2019
Posted by: Priceeman86
This model came with my new construction home. Although it is appealing to the eye, whenever you turn the fan on to "LO," it trips the breaker. I have had multiple electricians over to try and figure out the problem and the breaker has even been replaced. I had another worker come out today and tell us that "this happens all of the time with these. Your neighbor's are having the same problem. I don't even know why they make these, they're terrible."
This is very disconcerting to hear. He did say he would replace the motor as he was instructed by Frigidaire. My concern is that this will not fix the problem, but will only temporarily put a band-aid on it.
3 electricians and new parts on the way ... terrible, terrible product! I 100% DO NOT recommend this product!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 13, 2019
Hello Priceeman86. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We sincerely apologize for the inconvenience this has caused you and your family. Should you have any concerns once the repair has been completed please contact us directly. Our customer service team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Sophisticated and Functional
on December 13, 2019
Posted by: Yevette
[This review was collected as part of a promotion.] I received this range as part of my home and I love the look and functionality of the lightning and fan features.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Gets the job done, but loud and consumes too much electicity
on October 6, 2020
Posted by: mjsheen
[This review was collected as part of a promotion.] The product gets the job done decently and I am able to smell the odor outside the house when the fan is on.
The couple of concerns I have about it is that it is very loud when operating, especially in the High setting. I also noticed that my electricity consumption spikes up whenever I am using it.
The couple of concerns I have about it is that it is very loud when operating, especially in the High setting. I also noticed that my electricity consumption spikes up whenever I am using it.
Written by a customer while visiting frigidaire.com