Customer reviews from frigidaire.com
Frigidaire Professional - 36 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.9
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
28
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
7
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Frigidaire Professional - 36 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
The worst design for regular maintenance and very noisy at high speed
on November 30, 2020
Posted by: Anonymous
Got this as part of a new home purchase. Within the first week or so of using, it stopped working. Got it replaced with the 1 year warranty. Again within a couple months of using, the fan was clattering at anything higher than speed 1.
The folks that came, tried to repair is for almost 8 hours. It might have been a lot cheaper for them to just replace the motor in the first place. But, they came back the next day and replaced the motor.
The folks that came, tried to repair is for almost 8 hours. It might have been a lot cheaper for them to just replace the motor in the first place. But, they came back the next day and replaced the motor.
Been using it for 2 years now.. The Ventilation Hood is good for what it does. However, at speed 3, it is very very noisy and feels like it would just fall off. So, I never use it more than speed 2.
From a regular maintenance perspective, it is the worst design ever. With every other major manufacturer, you can take out the fan blade and clean them. But, with this you cannot... the design is just the worst design ever. Just see the pictures and you will see what I mean. The only things I have been able to clean is the filters, and wipe the outside of the motor and where ever I can reach inside the hood cavity.
There is no way of removing the blades what so ever, without taking the entire motor assembly out of the hood and then disassemble the whole thing. So, I have just left it alone all this time.
We are a family that cooks a lot. Especially with Covid we have been cooking almost every meal. We cook all types of dishes, including using a Wok. So, the amount of smoke that is generated while cooking, I do not think the vent hood can handle. I clean out the filters once every 2 weeks by using a degreaser and then hot water and dish soap. Cause, putting them in a dishwasher just ruins the integrity of the filters. I did that once and I had to get new filters.
But, the blades are a complete another story. Bow the fan blades are completely covered in grease and slime. No way to get it out. And of course, the motor stopped running because of it. Now, I might have to fight with support about this. Wish me luck.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 4, 2020
Hello, Valued Consumer!
Thank you for your detailed review and for providing the photos. We are sorry to hear that the motor in the range hood has failed. This is definitely not the norm, and not what we would want for you. We would like to discuss this further and gather more information, so that we can see what options we have to assist. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your detailed review and for providing the photos. We are sorry to hear that the motor in the range hood has failed. This is definitely not the norm, and not what we would want for you. We would like to discuss this further and gather more information, so that we can see what options we have to assist. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well
on November 18, 2020
Posted by: Who Dat
[This review was collected as part of a promotion.] looks great and works well. Fan is quiet and easy to clean. Control knobs are hidden and easy to use.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love it but don't like LED lights
on October 27, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] This range hood is perfect and really good looking but I dislike the LED lights. Totally clashes with the rest of my lighting in my kitchen. Can the lights be changed out?
Written by a customer while visiting frigidaire.com
Customer Rating
4
Gets the job done, but loud and consumes too much electicity
on October 6, 2020
Posted by: mjsheen
[This review was collected as part of a promotion.] The product gets the job done decently and I am able to smell the odor outside the house when the fan is on.
The couple of concerns I have about it is that it is very loud when operating, especially in the High setting. I also noticed that my electricity consumption spikes up whenever I am using it.
The couple of concerns I have about it is that it is very loud when operating, especially in the High setting. I also noticed that my electricity consumption spikes up whenever I am using it.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lights Are Iffy
on August 31, 2020
Posted by: T Johnson
[This review was collected as part of a promotion.] It’s a beautiful vent. There are 2 front and 2 rear lights. You have the option to have front, rear, or all the lights on. The knob to make the selection doesn’t always work. You must tap/knock the knob to illuminate the lights at times.
Response from frigidaire.comBy Corletta, Outreach Social Specialist , October 7, 2020
Hi T Johnson!
Thanks for sharing your feedback. It’s great to hear you love the design of your vent. We would love to receive more details on the issue so that we can reach a resolution. At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thanks for sharing your feedback. It’s great to hear you love the design of your vent. We would love to receive more details on the issue so that we can reach a resolution. At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Ever!
on July 8, 2020
Posted by: Mes lady
[This review was collected as part of a promotion.] I'm 72 with this new home....and this is the best (outside) vented hood I've every had! Great product!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek design
on June 23, 2020
Posted by: djai
This was installed in a new home I purchased. I like the sleek design and quite operation.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fabulous Design & very efficient!
on May 24, 2020
Posted by: Jimm9
[This review was collected as part of a promotion.] Included with my new construction townhome and it's beautiful to look at and works great!
Written by a customer while visiting frigidaire.com